Customer Acquisition Executive
2 weeks ago
Customer Acquisition Executive
Location: Edinburgh, Glasgow, Newcastle
Salary: £26000 + Bonus, Death in Service benefits £50k, Employer Pension Contribution.
Hours: 40 hours a week
About Us:
NWH Group has experienced ambitious growth over the past decade and is poised to launch its most ambitious marketing strategy to date. Our aim is to establish NWH as a household name in the waste industry across Scotland and the North-East of England.
Role Overview:
At The NWH Group, our New Business Team is the driving force behind our growth. As a Customer Acquisition Executive, you’ll play a crucial role in ensuring that our customers receive a seamless experience from their first enquiry to the final sale. This is your chance to be part of a forward-thinking team that’s all about efficiency, innovation, and customer satisfaction.
Main Responsibilities:
Customer Engagement: Handle all inbound sales enquiries, ensuring each customer’s unique needs are met with personalised solutions. Cold Calling: Proactively reach out to potential customers via cold calls to generate new business opportunities. Sales Support: Provide expert sales advice, assisting customers through their purchasing journey. Efficiency Focus: Utilise technology to streamline the sales process and improve customer experiences. Collaboration: Work closely with the Marketing and Sales teams to ensure cohesive communication and strategy alignment. Performance Tracking: Contribute to the achievement of key performance indicators (KPIs) by meeting targets for calls, emails, and live chat interactions.What We’re Looking For:
Sales Expertise: A proven track record of strong sales performance, including cold calling experience. Customer Service Excellence: Exceptional skills in delivering high-quality customer service. Organisational Skills: Highly organised with a keen eye for detail. Positive Attitude: Energetic and enthusiastic, with a can-do approach. Tech-Savvy: Comfortable with technology, particularly in finding efficiencies. Industry Experience (Bonus): Previous experience in the Waste and Recycling Industry is advantageous. Microsoft Office & CRM Knowledge (Bonus): Familiarity with Microsoft Office 365 and Dynamics CRM is a plus.What Success Looks Like:
Timely Communication: Efficiently handle all customer interactions, ensuring timely follow-ups and resolutions. Revenue Growth: Help the team achieve monthly sales revenue targets. Customer Satisfaction: Consistently deliver exceptional service, driving customer satisfaction and loyalty. Collaboration: Effectively support your team and contribute to overall team success.NWH Group is an equal-opportunity employer committed to diversity and inclusion. We encourage applications from candidates of all backgrounds.
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