Collections Advisor

1 month ago

Farnborough, United Kingdom BMW Group Full time

REAL ADDED VALUE: A CONTENTED CUSTOMER. WE ALWAYS GO THE EXTRA SMILE.

USE NUMBERS. CREATE JOY. BMW FINANCIAL SERVICES.

It takes a team with exceptional interpersonal skills and a can-do attitude to deliver great customer service. People who are always prepared to go the extra smile to find solutions that satisfy the needs of our customers and our business. People who want to place themselves optimally to develop their capabilities. So if you enjoy a culture of open exchange and mutual trust, and you’d like to take on a fast-paced role within a highly motivated team, join us in driving the future of personalised financial services.

BMW Group Financial Services UK is looking for a Collections Advisor. This role is based at the Summit ONE Campus in Farnborough.

Collections Advisor 

As a Collections Advisor you will be Responsible for optimising customer contact to collect outstanding arrears whilst balancing customer needs against customer outcomes and company brand values. Supporting management in change activities to enable process improvement and regulatory compliance.

What awaits you?

Early identification of cases of vulnerability or financial difficulties Ongoing monitoring of vulnerability cases to support customer and minimise negative customer impact and business losses Identifying, logging and resolving of customer complaints in line with FCA timescales, Demonstrating forbearance in line with FCA guidelines by agreeing realistic and sustainable repayment plans, balancing customer needs with business requirements Qualification to potential contract breaches Using business and product knowledge to guide customers to the best possible outcome for their situation

What should you bring along?

Experience in a Collections related environment, or working within Customer Services industry, preferable in financial services (desirable). Strong administration & communication skills. The ability to be organised working within timescales and attention to detail is key.

Closing Date: 21st August 2024

In 2024 BMW Group Financial Services UK was recognised as a Top Employer. We invest in our employees and embrace a culture of flexible working as well as promoting a positive, supportive culture and working environment. We are based in prestigious offices in Farnborough that provide a great place to work with good people and an exciting, engaging, industry leading brand.

At BMW Group, we are committed to offering our employees the right balance between work and personal life. We pride ourselves on being a flexible employer and for most roles, it could be possible to agree flexible hours, job share, compressed hours or part-time working hours and so please discuss your individual requirements as part of the application process so we can try to agree a suitable arrangement. [For this role, we also support a hybrid model which combines remote and office working.] #LI-Hybrid

We are proud to be a part of the Disability Confident scheme. The scheme supports employers to make the most of the talents disabled people can bring to the workplace.

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