Collections and Recovery Advisor

3 weeks ago

Farnborough, United Kingdom Major Recruitment Oldbury Full time

Major Recruitment are currently recruiting for a Collections and Recovery Advisor on a rolling 12-month contract, to join a multinational, automotive manufacturer based in Farnborough.

**Location**:Farnborough

**Pay rate**: £15ph.

**Standard working hours**: 37.5hours per week, shift patterns between the hours of 08:30am - 18:00, with occasional Saturdays

The role of the Collections & Recovery Advisor is to optimise customer contact through understanding customers financial circumstances and collecting outstanding arrears.

**Duties & Responsibilities**
- Speaking to customers over the telephone dealing with their outstanding arrears
- Agreeing repayment plans
- Securing customer payments whiles working with the guidance of the FCA’s Treating Customers Fairly Principle
- Balancing customer needs against commercial viability and company brand values
- You will support management in change activities to enable process improvement and regulatory compliance.
- Previous customer service experience is essential, especially dealing with high volume calls.
- Excellent time management skills
- Must be articulate and have excellent communications skills both verbal and written.
- Competent user of Microsoft packages i.e. Word & Excel
- Be capable of handling conflict, negotiating, and avoiding confrontation with the ability to prioritise tasks.
- Be able to makes informed decisions to optimise cash collection and to resolve and potential breaches of contract.
- Team player with a high level of motivation and resilience

INDLS

**Job Types**: Full-time, Temporary contract
Contract length: 12 months

**Salary**: £15.00 per hour

Expected hours: 37.5 per week

**Benefits**:

- Company pension

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme

**Experience**:

- accounting: 1 year (preferred)
- credit control: 1 year (preferred)

Ability to Commute:

- Farnborough (required)

Ability to Relocate:

- Farnborough: Relocate before starting work (required)

Work Location: In person

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