Customer Service Adviser

3 weeks ago


Farnborough, United Kingdom iRock School of Music Full time

**Customer Service Advisor**

**Starting Salary**: £20 - 22K
**Hours**: Full-time, Monday to Friday
**Holiday**: 25 days per annum + bank holidays
**Location**: Farnborough, Hampshire

**The Company**
iRock School of Music is a peripatetic music service teaching 1000s of children every week. We provide fun, inclusive and inspiring rock & pop bands in primary schools, building children's confidence and well-being through the power of music.

**The Role**
- Respond efficiently to all enquiries within the set timelines.
- Manage own workload and prioritise responsibilities effectively.
- Able to confidently communicate with customers, schools and stakeholders.
- Handle high volumes of data and accurately inputting into the system ensuring attention to detail is paramount.
- Have a friendly, calm and approachable nature on the phone when speaking with both customers and schools.
- Handle customer complaints calmly with excellent communication skills to diffuse any situation.
- Be a proud representative for the company

**Requirements**:

- 1-2 years of experience in Customer Service and Administration.
- Excellent verbal and written communication skills
- Active listening skills
- Proactive with self-drive and determination to complete tasks.
- Patience and the ability to remain calm in stressful situations
- Attention to detail
- A strong team player with the ability to work independently.

**Benefits**
- Full time, permanent position based in our office in Farnborough, Hampshire.
- 25 days annual leave plus recognised Bank Holidays
- Health & wellbeing package
- Amazing staff parties including our yearly conference weekend away
- A fun, friendly office team within a growing company that is expanding rapidly
- A staff bonus scheme
- "Know someone that already works for iRock? Benefit from our Employee Referral Scheme"_

**Employee Review**:
"Fun, family-run business that genuinely cares for it's employees"

**Recruitment Statement**

This role requires the applicant to be a UK national or be resident in the UK with a right to work visa already in place.

Throughout the recruitment process iRock collects and processes a range of personal data relating to job applicants. We are transparent about how this data is collected, used and stored and are committed to compliance with data protection obligations.



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