Receptionist

2 weeks ago


Broadstairs, United Kingdom Mocketts Wood Surgery Full time

Job summary

Mocketts Wood Surgery is a GP Surgery in Broadstairs,looking after 9150 patients, and are looking for a part time receptionist. 

The role is for 25 hours a week over 5 days,and we are looking for a reliable, well-organized, professional, enthusiastic, flexible, friendlyindividual to join our fantastic team, with a sound customer service and clerical background.

Main duties of the job

You will working within a supportive team, in a busy environment, which at times is demanding. Reliability is a priority. You should have a strong commitment to high standards of service delivery, performing a wide range of receptionist and administrative duties including answering telephones, booking appointments, providing assistance to patient queries and maintaining accurate patient records.

The successful candidate must have experience of working within a similar role with excellent communication skills and be proficient.

Experience of working with EMIS system would be beneficial . Team player is essential, being able to use your own initiative and willing to acquire new skills and knowledge. 

Attention to detail will be a key characteristic and accuracy must be given priority at all times.

About us

The Surgery is open Monday to Friday 08:00 18:30 andWednesday evenings until 20:00 whereby flexibility to cover the evening shift would benecessary if required, and occasional Saturday mornings. 

A regular shift pattern will be set, howeverflexibility is required to cover any staff absences.

Job description

Job responsibilities

This role is based within a very busy reception area working alongside a supportive team, delivering exceptional support and care to our patients.

The successful candidate must have a strong commitment to high standards of service delivery, accuracy at all times, empathy for our patients whilst performing a wide range of receptionist and administrative duties including answering telephones, booking appointments, providing assistance to patient queries and maintaining accurate patient records. You will be expected to present yourself in a smart, professional manner/ attire.

The successful candidate must have experience of working within a similar role and have excellent communication skills and be proficient.

Experience of working with EMIS system would be beneficial . Team player is essential, being able to use your own initiative and willing to acquire new skills and knowledge. Attention to details will be a key characteristic.

Person Specification

Experience

Essential

Must have experience within a similar role Proficient Excellent communication skills showing empathy and listening Telephone and face to face etiquette Professional approach at all times

Desirable

Experience of working in a GP Practice or Primary Care Previous experience in a similar role would be an advantage Previous experience on EMIS system would be beneficial

Qualifications

Essential

Previous experience working within a similar type/ person facing role Proficient, accuracy given priority Excellent communication skills showing empathy and listening Telephone etiquette skills Motivated Team Player Flexibility Reliability Use own initiative Previous experience on EMIS WEB system beneficial Priority must be given to accuracy and professionalism at all times Being able to work under pressure within a fast paced environment

Desirable

Previous experience on EMIS WEB system would be beneficial Previous experience working in a similar role PLEASE INCLUDE A COVERING LETTER WITH YOUR APPLICATION DEMONSTRATING HOW ANY PREVIOUS EXPERIENCE RELATES TO THIS ROLE.
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