Yarrow Receptionist

**About The Role**:
At the Yarrow Hotel our ambition is to become the world's best-managed hospitality company, delivering the best guest-centred experience in the industry. Our Radical Hosting service and clear training ethos underpins everything we do and gives us a unique position in the industry. We aim to lead not only in guest satisfaction, but also in employee engagement and believe in a never worry alone culture and three simple words that define the way we work, passion, integrity & honour.

We have an exciting new position available in our 28-bedroom Yarrow Hotel. We are looking to appoint a Receptionist.

As a Receptionist at The Yarrow your duties will include ensuring accurate bookings for all guests are taken and delivery of an outstanding, warm welcome is provided. You will also ensure that the highest level of service is provided to all guests and clients of the hotel, when being dealt with by Reception personnel to maximise guest satisfaction and ensure that staff are fully informed of all relevant information pertaining to their role. This includes handovers, memos and arranging and preparing documentation for all operational areas of the hotel.

**About You**:
Our Receptionists are expected to act as an Ambassador for The Yarrow delivering individualised and personalised services for business and leisure travellers. Your task is to provide a personal, confident, conversational, direct and affirming service to make guests feel refreshed and recharged and want to return. You will have complete knowledge of your hotel and local area to ensure that our guests get the most out of their stay.

We are seeking to appoint an experienced and resourceful individual to cover the busy Hotel Reception Desk. You will be approachable, resilient and customer focused. You will enjoy working in a busy and changing environment.

Our team are rewarded with a fun and exciting place to work as well as a great holiday allowance and generous pension.

**About Us**:** Outstanding Ofsted Provider**

East Kent Colleges Group is an Ofsted Outstanding rated provider. It is proud to be the first General Further Education college organisation in the country to have received the Outstanding grade against each of the strands under the new Ofsted inspection framework. An inclusive provider, our colleagues place our students and the communities we serve at the heart of everything they do across EKC Group and this is illustrated in our ‘Strong’ skills grading by Ofsted.

**Commitment to Safeguarding**

**Commitment to Equal Opportunities**

We do not engage with agencies for permanent staff and have an in-house recruitment team.