Customer Services Supervisor

6 months ago


London, United Kingdom The Little Fine Wine Company Full time

As the company growth accelerates, we are looking to recruit a competent full time Customer Services Supervisor. This is a great opportunity for a self-starter who can manage and develop efficient systems as the company quickly grows. The successful applicant will need to be hands on and willing to get involved in a variety of tasks, as dictated by the business need. Attention to detail, and a commitment to high quality customer service is essential. This is a role that would suit somebody who is flexible, loves wine and enjoys a variety of tasks with the opportunity to work in different areas of the business. You’ll be working directly alongside our Founder and Master of Wine, Victoria, and will have the opportunity to contribute to Buying tastings as well as Customer events, and attend our importer tastings too. The role is predominantly office based, in SW18, London.
Responsibilities include:
Order processing and tracking of courier deliveriesLiaising with customers and responding to their enquiriesOrganising mail outs and assisting on marketing and social media initiativesPacking of orders and receiving of deliveriesAssisting with product set-up on the website, including writing wine descriptions/tasting notes and bottle photographyGeneral office management tasks and assisting with ad-hoc projects such as customer tastings, events, buying tasting tastings and others depending on the business need
Skills and Experience:
Essential
Strong communication skills both written and spokenExcellent customer serviceProficient in Excel and good all-round computer skillsAbility to learn new systems and processes quicklyAbility to work independently to a high standardOrganised, with an eye for developing scalable processesGood analytical skillsAn interest in wine and food
Desirable
Experience in Mailchimp and websitesWSET qualified
Full time. A competitive salary, staff discount and pension is on offer. The role is office/warehouse based rather than a remote-working position.


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