Workflow Coordinator

2 months ago

London, United Kingdom Williams Lea Limited Full time

Workflow Coordinator

Job title: Workflow Coordinator

Location: London

Contract: Full Time, Permanent

Shifts: 37.5 hours per week, Monday – Friday, 9.00am-5.30pm

Work model: On-site

Williams Lea seeks a Workflow Coordinator to join our team within a leading London law firm

Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms.

Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.

Purpose of role 

Responsible for primarily ensuring that a first-class service and experience is delivered to the client at all times always taking into account customer journey and experience as well as Williams Lea contractual SLA’s and Operational requirements.

Responsible for the intake, prioritisation and deadline management of all client submissions submitted through Office Services. The role requires the individual to work as part of a team, liaising closely with clients, Williams Lea operators and Account Manager.

Key responsibilities 

Duties will include (but not restricted to):

Management of requests through the Office Services mailbox, phone and walk-up requests

High-quality project management and account management

Develop and maintain collaborative client relationships based on quality, customer service, integrity and project delivery

Manage submission of work from clients ensuring all relevant information is captured and submitted for each request

Estimating production times through a thorough pre-flight, agreeing deadlines and workflow management and ensuring that all instructions are clear and documented in the work ticket/email

Clarifying any job-related queries before delivery to the operational team

Batch printing, multiple, scale documents to the requested output size, Book binding and print requests

Renegotiating deadlines. Ensuring the client is communicated to at an appropriate level and frequency

Handling all queries relating to documents from clients and Operators. Offering clients solutions to problems

Coverage of incoming telephone calls to OS in the absence of other staff

To liaise directly with operators and Account Manager on a regular basis to give updates on workflow, deadlines, issues and full handovers, so that the client’s requirements can be effectively managed across shifts

Ad-hoc mail, courier and facilities requests

Sorting and delivering incoming and outgoing post and couriers, booking couriers and monitoring delivery, collections of packages and print requests

Key Competencies & Personal Attributes:

Excellent experience in a corporate Reprographics environment

Excellent knowledge of print, finishing and binding

Full understanding of Command Workstation/Firey Rip

Customer focus must be at the heart of everything you do

A friendly and helpful approach with both clients and colleagues is a must

Experience of working in a corporate culture

Ability to estimate Reprographics requests

Ability to work under pressure to tight deadlines

A very good understanding of customer service with excellent client focus

The candidate must have extensive knowledge of Word, Excel and PowerPoint 2007. 

Exposure to a shift environment would be beneficial

Excellent Time keeping and planning/organisational skills

Rewards and Benefits

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

25 days holiday, plus bank holidays

Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.

Life Assurance

Private Medical Insurance

Dental Insurance

Health Assessments

Cycle-to-work scheme

Discounted gym memberships

Referral Scheme

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects

Equality and Diversity

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.

If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at (we do not accept applications to this email address).

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