Presentations Workflow Supervisor

3 weeks ago

London, United Kingdom Williams Lea Full time

Presentations Workflow Coordinator

Job title: Presentations Workflow Coordinator

**Salary**: £39,000 per annum

Location: Merrill Lynch Financial Centre, 2 King Edward Street, London EC1A 1HQ

Contract: 12 month fixed term contract, full time

Hours: 37.5 hours per week

Shifts: Monday through Friday 08:00-16:00

Break details: 30-minute lunch, unpaid

Work model: Fully onsite

Williams Lea seeks a Presentations Workflow Coordinator to join our team

Williams Lea is the leading global provider of skilled business-critical support services to financial, legal and professional services firms.

Sound good so far? Then this is the perfect position for you, and you are just the individual that we are looking for

Purpose of the role

The role requires the individual to split the resource between Team leader support and Workflow Coordination. The role will involve working as part of our workflow team who receive the work through our work portal. You will be liaising closely with clients and operational teams in Leeds, India and regional

counterparts to effectively manage the workflow during peak volume submissions, taking job specifications ensuring a thorough pre-flight of the request taking a consultative approach and treating each request uniquely, ensuring accurate billing information is captured and passing the work to the

teams.

Key Responsibilities

Whilst maintaining front desk activities, duties will include (but not restricted to):
Workflow responsibilities
- Management of requests through the Portal
- Manage submission of work from clients ensuring all relevant information is captured and submitted for each request
- Advising/consulting clients on best practice for mark-up submission
- Treating each request as unique
- To act as a key client point of contact
- Estimating production times through a thorough pre-flight, agreeing deadlines and overall, Symphony and workflow management and ensuring that all instructions are clear and documented in the work ticket
- Clarifying any job-related queries before delivery to the operational team
- Carefully following the process for off-shoring work to India and ensuring the monthly offshore target is met
- Carefully following the process for near-shoring work to Leeds and ensuring the monthly targets are met
- Proactive management of all deadlines for London, Leeds and India. Obtaining regular updates from Operators (London and Leeds) and Workflow (India) regarding document progress
- To build professional and working relationship with all clients and colleagues to promote a strong working team
- Renegotiating deadlines. Ensuring the client is communicated to at an appropriate level and frequency
- Handling all queries relating to documents from clients and Operators. Offering clients solutions to problems
- Services and requirements to conform to the Service Line Agreement (SLA) for this account
- To liaise directly with Operators, other Workflow Coordinators and Shift Managers on a regular basis to give updates on workflow, deadlines, issues and full handovers so that the client’s requirements can be effectively managed across shifts
- Maintain a productive working atmosphere, which promotes teamwork, service excellence and commitment to daily production and contractual targets

Supervisory responsibilities
- Management of annual leave requests through WorkDay and ensuring the relevant spreadsheets are accurately updated
- Support in managing sickness absence with investigation reports
- Ensure accurate workflow tracker updates
- Complaint and rework investigations working with the Senior Op/Team Leaders in and near shore to provide feedback to the client and the operators general tasks
- You will be predominantly required to work on the workflow desk and will be c.20% utilised in Supervisory activities
- Providing feedback on team’s operational performance to Shift Manager
- Escalating operational training requirements to Shift Manager/Senior Operator for inclusion in personal development plans
- Discussing operational concerns with your Shift Manager to enable them to formally resolve
- Building strong relationships with the Regional teams. Ensuring daily communication with the off/near shore teams to determine any issues and agreeing resolutions
- In absence of Shift Manager, manage and escalate any serious or notable issues to incoming Shift Manager or Operations Manager
- Provide shift updates upon Shift Managers return from leave
- In absence of a Shift Manager or Manager, ensure all sickness calls and leave requests are recorded immediately
- To follow departmental procedures as required
- Keep the front desk area tidy and clean at all times
- Undertake any ad-hoc duties as requested by Shift Manager or Management Personal attributes
- Estimate DTP and Graphics requests and trouble shoot any potential issues prior to production

Key Skills
- Customer focus must be at the heart of everything you do
- A friendly and helpful approach with both

  • Presentations Workflow Supervisor

    2 weeks ago

    London, Greater London, United Kingdom Williams Lea Full time

    Presentations Workflow CoordinatorJob title: Presentations Workflow CoordinatorSalary: £39,000 per annumLocation: Merrill Lynch Financial Centre, 2 King Edward Street, London EC1A 1HQContract: 12 month fixed term contract, full timeHours: 37.5 hours per weekShifts: Monday through Friday 08:00-16:00Break details: 30-minute lunch, unpaidWork model: Fully...

  • Presentations Workflow Supervisor

    3 weeks ago

    London, United Kingdom Williams Lea Limited Full time

    Presentations Workflow Coordinator Job title : Presentations Workflow Coordinator Salary : £39,000 per annum Location : Merrill Lynch Financial Centre, 2 King Edward Street, London EC1A 1HQ Contract : 12 month fixed term contract, full time Hours : 37.5 hours per week Shifts : Monday through Friday 08:00-16:00 Break details : 30-minute...

  • Presentations Supervisor

    3 weeks ago

    London, United Kingdom Williams Lea Full time

    **Presentations Workflow Coordinator** **Job title**: Presentations Workflow Coordinator **Salary**: £39,000 per annum **Location**: Merrill Lynch Financial Centre, 2 King Edward Street, London EC1A 1HQ **Contract**: 12 month fixed term contract, full time **Hours**: 37.5 hours per week **Shifts**: Monday through Friday 08:00-16:00 **Break details**:...

  • Senior Workflow Coordinator

    3 weeks ago

    London, United Kingdom Career Legal Full time

    Job Details Senior Workflow Coordinator Permanent £56,000 - £59,000 City of London 2 days a week from home 8am - 4pm Top global Law Firm are currently recruiting a new permanent role, this new Senior Workflow Coordinator position will support a central services team of Secretaries, Document Designers, Presentations Specialists and Document...

  • Workflow Coordinator

    4 weeks ago

    London, United Kingdom Kier Group Full time

    We’re looking for a Workflow Coordinator to join our Highways team based in East London. Within this role, you can enjoy a fantastic, matched pension scheme, 24/7 virtual GP service for you and your family, a competitive annual holiday entitlement, with opportunities to buy/sell leave and even more. **Location**: Poplar, London **Contract**: Full...

  • Presentations Associate

    2 weeks ago

    London, United Kingdom Williams Lea Full time

    Presentations Associate **Salary**: £34,500 + 15% shift allowance (£39,675) Location: The Broadgate Tower, 20 Primrose Street, London, EC2A 2EW Contract: Permanent, full time Shifts: 37.5 hours, Monday-Friday, 4pm - 12am Work Model: Onsite Williams Lea seeks an Presentations Associate to join our team! Williams Lea is the leading global provider of...

  • DFE & Workflow Expert

    2 weeks ago

    London, Greater London, United Kingdom Landa Digital Printing Full time

    A DFE & Workflow Expert in Landa is a 100% customer-facing role that will own the deployment of Workflow Solutions at Customer's sites after press installation to increase Landa Press(es) productivity.nAs a DFE & Workflow Expert, you work directly with Landa customers, Landa Workflow team, Landa Service, Landa Sales, and Landa Partners.nA significant part of...

  • DFE & Workflow Expert

    4 weeks ago

    London, United Kingdom Landa Digital Printing Full time

    A DFE & Workflow Expert in Landa is a 100% customer-facing role that will own the deployment of Workflow Solutions at Customer’s sites after press installation to increase Landa Press(es) productivity.nAs a DFE & Workflow Expert, you work directly with Landa customers, Landa Workflow team, Landa Service, Landa Sales, and Landa Partners.nA significant part...

  • Presentation Specialist

    1 week ago

    London, United Kingdom Williams Lea Full time

    Presentation Specialist Title: Presentation Specialist **Salary**: £35,000 plus 15% shift allowance (£40,250 total) per annum Location: Merrill Lynch Financial Centre, 2 King Edward St, London, EC1A 1HQ Contract: 1 year fixed term contract, full time Hours: 37.5 hours per week Shifts: Monday through Friday from 16:00 - 00:00 Work model:...

  • Presentation Specialist

    4 weeks ago

    London, United Kingdom Wlliams Lea Full time

    Presentations Specialist **Salary**: £35,000 plus 27% shift allowance (£44,450 total) per annum Location: London, EC1A 1HQ Contract: Permanent, Full time Shifts: 37.5 hours per week, Monday-Friday, 22:00-08:00 Work Model: Onsite Williams Lea seeks a Presentations Specialist to join our team! Williams Lea is the leading global provider of skilled...

  • Presentation Executive

    2 weeks ago

    London, Greater London, United Kingdom Hays Specialist Recruitment Limited Full time

    Your new companyHays are partnering with an established asset manager with offices in central London to recruit a Presentation Executive on a 6-month contract. The role will potentially either be extended or made permanent due to the investment within the marketing functionwider process upgrades.Your new roleIn your new role as Presentation Executive, you...

  • Workflow Coordinator

    5 days ago

    London, United Kingdom Williams Lea Full time

    **Evening Workflow Coordinator** Job title: Workflow Coordinator **Salary**: £38,000 plus 15% shift allowance (£43,700 total) Location: London, EC1A 1HQ Contract: 12 month Fixed Term Contract, with the possibility of being made Permanent Shifts: 37.5 hours a week, Monday to Friday, 4pm until Midnight with 1 hour unpaid break Work Model: Fully onsite...

  • Presentation Specialist

    1 week ago

    London, United Kingdom Williams Lea Full time

    **Presentation Specialist** **Title**: Presentation Specialist **Salary**: £35,000 plus 15% shift allowance (**£40,250 total**) per annum **Location**: Merrill Lynch Financial Centre, 2 King Edward St, London, EC1A 1HQ **Contract**: 1 year fixed term contract, full time **Hours**: 37.5 hours per week **Shifts**: Monday through Friday from 16:00 -...

  • Senior Workflow Consultant

    4 weeks ago

    London, United Kingdom J&C Associates Ltd Full time

    We are Global IT Recruitment specialist that provides support to the clients across UK, and Europe. We have an excellent job opportunity for you.Job Title: Senior Workflow ConsultantnLocation: Shoreditch (Hybrid)nDuration: 9 months contract initiallynPay-rate: Salary+ paid holidays + pension or Inside IR35 ratesThe Role:nClient is seeking a Senior Workflow...

  • Presentations Specialist

    4 weeks ago

    London, United Kingdom Williams Lea Full time

    **Presentations Specialist** **Salary**: £35,000 plus 27% shift allowance (£44,450 total) per annum Location: London, EC1A 1HQ Contract: Permanent, Full time Shifts: 37.5 hours per week, Tuesday-Friday, 22:00-08:00 Work Model: Onsite **Williams Lea seeks a Presentations Specialist to join our team!** Williams Lea is the leading global provider of...

  • Workflow Coordinator

    2 weeks ago

    London, United Kingdom Williams Lea Full time

    **Workflow Coordinator** **Salary**: £38,000 plus 27% shift allowance (£48,260 total) Location: London, EC1A 1HQ Contract: 12 month Fixed Term Contract, with the possibility of being made Permanent Shifts: 37.5 hours a week, Tuesday to Friday, 22:00-08:00 with 30 min unpaid break (please note this is a 4 night role) Work Model: Fully onsite Interview...

  • Workflow Coordinator

    2 months ago

    London, United Kingdom Taylor Burlington Full time

    We’re looking to hire a Workflow Coordinator with extensive workflow experience to work remotely for our client to start ASAP. This is a freelance role which may present as a permanent opportunity in the future. You will be kept extremely busy and will coordinate resource allocation and scheduling of work for the Presentation Designers and clients. You...

  • Senior Workflow Consultant

    3 weeks ago

    London, United Kingdom J&C Associates Remote Work Freelance Full time

    We are Global IT Recruitment specialist that provides support to the clients across UK, and Europe. We have an excellent job opportunity for you.Job Title: Senior Workflow ConsultantLocation: Shoreditch (Hybrid)Duration: 9 months contract initiallyPay-rate: Salary + paid holidays + pension or Inside IR35The Role: Client is seeking a Senior Workflow...

  • Senior Workflow Consultant

    2 weeks ago

    London, United Kingdom J&C Associates Ltd Full time

    We are Global IT Recruitment specialist that provides support to the clients across UK, and Europe. We have an excellent job opportunity for you.Job Title: Senior Workflow ConsultantLocation: Shoreditch (Hybrid)Duration: 9 months contract initiallyPay-rate: Salary+ paid holidays + pension or Inside IR35 ratesThe Role:Client is seeking a Senior Workflow...

  • Workflow Coordinator

    2 weeks ago

    London, Greater London, United Kingdom Williams Lea Full time

    Workflow CoordinatorSalary: £38,000 plus 27% shift allowance (£48,260 total)Location: London, EC1A 1HQContract: 12 month Fixed Term Contract, with the possibility of being made PermanentShifts: 37.5 hours a week, Tuesday to Friday, 22:00-08:00 with 30 min unpaid break (please note this is a 4 night role)Work Model: Fully onsiteInterview Process: Onsite...