Patient Pathway Mobilisation Lead

Job summary

Independent Health Group are continuing to deliver growth - with a 20% increase in activity levels this year and greater growth planned for the future. An exciting opportunity has arisen for a well-motivated individual to join us as Patient Pathway & Mobilisation Lead. The role offers an option of hybrid working with the requirement to attend our Hub in Peasedown St John as well as visiting sites as required.The Patient Pathway & Mobilisation Lead is a new role and you will be responsible for providingleadership and management of the Patient Pathway Team, ensuring delivery of a high-quality booking and administrative service for all patients. Also working closely with the Head of Operations & Performance, Head of Business Development, and the Chief Operating Officer to provide operational leadership and management to the expansion and mobilisation of services at Independent Health Group

Main duties of the job

Deputise for the Head of Operations and Performance whennecessary.

Responsibility of the Patient Pathway Team and act as a role modelby having extensive knowledge of all referral and clinical pathways.

Undertaking Supervisory tasks as required during periods ofunexpected absence to support the Patient Pathway Co-ordinators.

Provide the Supervisors with support and direction,as required and maintain the Directory of Service.

Play a key role in planning of schedules to deliver activity,adapting these as capacity and demand fluctuates to achieve local and nationalstandards. Also providing support andguidance to the Supervisors with scheduling and capacity planning, escalatingany concerns to the Head of Operations & Performance.

Support the Supervisors and Site Seniors with the weekly opsmeetings, escalating to the Head of Operations.

Identify and escalate any risks to service delivery along withrecommended solutions to the Head of Operations & Performance and seniormanagement.

Support the Head of Operations and Performance with the efficientand effective day to day running of the pathways, ensuring they are adapted tosuit best practice, ever changing demands, and are responsive to the deliveryof key operational performance targets.

About us

We provide services from locations across Wiltshire, Leicestershire, Gloucestershire and Devon, providing surgical services including hernia, podiatric surgery, ophthalmology, vasectomy and hand surgery, all under local anaesthetic.

We work in a different kind of environment to that of an acute hospital setting. Our patients see the same clinician and are offered specific appointment times. Our staff work within small teams with plenty of time for patient contact. We provide services Monday to Friday, so there is no evening working, and nor do we operate on bank holidays. We pride ourselves on being a flexible employer. If your working hours need to be juggled round for you to achieve a good work-life balance, we will try to meet your needs.

We offer our staff an innovative and alternative way to delivering health care, with a focus on patient care and short waiting times, and you will have the opportunity to contribute to the development of a fantastic organisation, as well as the opportunity to develop your skills and knowledge.Our approach delivers consistently good outcomes for our patients, which is reflected by our recent CQC inspection, rating Independent Health Group as Outstanding

Job description

Job responsibilities

Deputise for the Head of Operations and Performance whennecessary.

Responsibility of the Patient Pathway Team and act as a role modelby having extensive knowledge of all referral and clinical pathways.

Undertaking Supervisory tasks as required during periods ofunexpected absence to support the Patient Pathway Co-ordinators.

Provide the Supervisors with support and direction,as required and maintain the Directory of Service.

Play a key role in planning of schedules to deliver activity,adapting these as capacity and demand fluctuates to achieve local and nationalstandards. Also providing support andguidance to the Supervisors with scheduling and capacity planning, escalatingany concerns to the Head of Operations & Performance.

Support the Supervisors and Site Seniors with the weekly opsmeetings, escalating to the Head of Operations.

Identify and escalate any risks to service delivery along withrecommended solutions to the Head of Operations & Performance and seniormanagement.

Support the Head of Operations and Performance with the efficientand effective day to day running of the pathways, ensuring they are adapted tosuit best practice, ever changing demands, and are responsive to the deliveryof key operational performance targets.

Work with the Admin Team, Clinicians, Managers, and externalstakeholders to deliver change and improvements.

Support the production of simple business plans / business casesto support development within the services under the leadership of the Head ofOperations and Performance.

In addition, you will need to manage competing demands on yourtime managing day to day operational issues including all patient and clinicianservice issues, overseeing of admin team rotas.

Have a hands-on approach to dealing with service issues andchallenges within the referral and patient clinical pathways and be the firstpoint of contact for clinician and staff queries, working closely with theMatrons, Lead Nurses and Head of Operations and Performance.

Organisation overview

Independent Health Group is a leading healthcare company dedicatedto providing innovative surgical solutions and providing exceptional care toour patients. We are seeking a skilled and experienced Marketing & CommunicationsOfficer to lead our marketing initiatives to support our business objectives anddrive growth.

Main Responsibilities:

Actas Line Manager for direct reports with responsibility for recruitment andselection decisions, regular staff appraisals, managing sickness absence,disciplinary and grievance matters, personal and career development anddepartmental workload and allocation.

Promote a culture where staff feel empowered and accountable forthe service they provide, seeking service improvements and delivering theiragreed individual and group objectives; and one where staff are supported tolead, motivate and develop staff who feel valued.

Ensure robust management of all staff including supporting anddeveloping the Supervisors with appraisal planning and delivery.

Performance Management:

Support the Head of Operations and Performance,Clinicians, and other senior staff with the implementation of any changesrequired to improve efficiency leading to the achievement of both IHG andcontractual targets.

Validate data from different sources and monitorperformance accordingly to ensure accuracy and consistency in line with keyperformance targets.

To establish robust mechanisms for monitoringprogress against the achievement of departmental KPI targets.

Undertake capacity planning using appropriatecapacity and demand tools to enable proactive compliance with RTT and otherperformance targets.

Operational Management:

To support with the operational management of theoutpatient and theatre sessions, implementation of key process changes.

Utilise clinical specialty/admin pathway experienceto provide practical support to Head of Operations & Performance.

Ensure the team follows departmental policies andprocedures,

Support the Supervisors to ensure team rostermaximises efficiency and equity of workload.

Monitor all capacity requirements for outpatientsand surgery, ensuring that capacity issues are highlighted as soon as possiblewith solutions identified where possible, before escalating to the Head ofOperations and Performance.

To support the Supervisors ensuring a quality andpatient focused administration function is in place.

Work closely with governance leads to ensure allcomplaints, incidents and quality standards are managed appropriately andassist with spot check audits where required.

To promote a positive image of IHG services throughbeing responsible for ensuring the administration team provide excellentcustomer service to patients, relatives/carers, and external stakeholders,demonstrating a commitment to putting patients first in line with IHG values.

To ensure high standards of records managementfollowing governance guidelines.

To support the Head of Operations and Performancewith contributions towards the business plan and to promote and support theExecutive team with its activity plan.

Service Development:

To help prepare business cases and reports asappropriate for funding proposals to improve service provision.

Identify areas requiring service improvement andencourage innovation, highlighting opportunities for continual improvement.

Be able to support staff through the process ofchange.

Supportthe Head of Operations and Chief Operating Officer by maximising opportunitiesto utilise technological systems to improve and support processes to improveservice efficiency.

Tobe one of the key stakeholders in the ongoing Digital Transformation projectand supporting the COO with the delivery of project plans

Managementand Leadership:

Maintainand develop strong communication links between administration and clinicalstaff.

Createan environment of learning and continuous professional development byidentifying training needs for staff and putting development plans in place,and coaching, mentoring and supervising staff.

Asa manager, contribute towards ensuring that IHG meets its activity,performance, and financial targets.

Role model behaviours to promoteIHGs vision and values.

Help create an environment in which high-quality cost-effectiveservices are delivered, where innovation and continuous improvement are thenorm and in which each member of staff is recognised and valued.

Ensure resource availability through effective planning.

Develop talent within your immediate team, ensuring successfulsuccession planning is in place, mentoring and developing their talent.

Work with others to build a culture which fosters staffengagement, productivity, clinical excellence, and customer satisfaction.

Own the recruitment activity for your AOR, monitoring attritionrates and planning for the future through a proactive recruitment program.

Mobilisation of New Sites and Services:

Projectmanage operational aspects of all service mobilisations collaboratively withthe mobilisation team.

Workclosely with the business development lead providing operational expertise onscoping potential new sites and services.

Assessnew sites in conjunction with the mobilisation team and provide assuranceregarding suitability.

Whilstfocussing on the above, ensure that projects come in on budget to ensure theviability of services.

Providerobust handover to Head of Operations & Performance of fully mobilisedservice

Supportservice improvement (and redesign of current services) to promote greaterefficiency and effectiveness.

Critical Success Factors:

Premises for new potential areas assessed and shortlisted.

Mobilisations delivered to plan and budget.

New staff inducted in IHG processes.

Projects on budget with limited mission creep

Service improvement projects scoped and delivered delivering theKPIs associated with the projects.

Requirement to retain clinical credibility.

Clear documentation for any mobilisation projects includingprogress reporting, risks, actions plans and issues.

SafeguardingChildren

Everyoneworking for IHG regardless of the work they do has a statutory duty tosafeguard and promote the welfare of children. When children and/or theircarers use our services, it is essential that all child protection concerns areboth recognised and acted on appropriately. You have a responsibility to ensureyou are familiar with and follow the child protection policies and procedures.To ensure you are equipped to carry out your duties effectively, you must alsoundertake mandatory child protection training and updates at the competencylevel appropriate to the work you do.

SafeguardingAdults

Everyoneworking for IHG regardless of the work they do has a duty to safeguard andpromote the welfare of vulnerable adults. When patients and/or their carers useour services, it is essential that all protection concerns are both recognisedand acted on appropriately. You have a responsibility to ensure you arefamiliar with and follow IHG policies in relation to safeguarding vulnerableadults. To ensure you are equipped to carry out your duties

Person Specification

Knowledge & Skills

Essential

Broad operational management skills including financial and people management. Understanding of the importance of delivering high quality clinical care and the factors that influence it. Self-motivated and able to work autonomously. Willing and able to challenge. Effective written and verbal communication skills IT literate and understanding of how IT supports the delivery of services Able to demonstrate critical reasoning skills and decision making Data collection and interpretation Customer service ethos

Qualifications

Essential

Degree in relevant field, an appropriate professional qualification, or proven equivalent experience

Desirable

Management qualifications

Experience

Essential

Management experience gained in a health care setting Leading a team through change Awareness of risk assessment and incident reporting/investigating Experience of staff development Managing a patient administration team

Desirable

Managing a patients pathway

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