Patient Pathway Co-ordinator

2 weeks ago


Peasedown St John, United Kingdom Independent Health Group Full time
Plan/schedule clinics and surgical lists to meet the business requirements under the direction of the Patient Admin team Lead. - Maintain quality targets regarding patient waiting times.

Management of the Patient Medical Record - Ensure patient records are well maintained and information recorded accurately and updated with most up to date contact information.

- Ensure all correspondence, reports, and test results are actioned accordingly and scanned into the patient record in an efficient and timely manner.

Specific Tasks - Use initiative, planning and organisational skills to maintain an effective and efficient working office. Be able to prioritise workload in order to keep organisation deadlines and KPIs. - To support other team members by performing peer reviews to ensure competencies remain high. - Undertake quality audits on patient administration and records.

  • Support the Patient Admin Team Lead to review clinic and theatre utilisation daily to ensure gaps in both clinic and theatre sessions are filled/adjusted where possible. Escalate clinic capacity issues as required.
  • Monitor workload within their speciality of responsibility to ensure KPI's are met and if/when appropriate offer support to other members of the team. Reporting regularly to the Patient Admin Team Lead and escalating any issues/challenges when necessary.
  • Management of the patient pathway through the Prior Approval process in line with CCG policies and escalating issues, as necessary.
  • Follow standard operating procedures for efficient management of the Patient Administration.
  • Carry out other administrative duties commensurate with the role.
  • Maintaining and management of all waiting/task lists within SystmOne ensuring the patient moves through their pathway efficiently and within departmental KPIs timeframes.

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