Client Experience Strategist

4 weeks ago

Manchester, United Kingdom FIS Full time

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Business Administration

Travel Percentage :

5 - 10%

Are you curious, motivated, and forward-thinking? At Worldpay you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team:

Looking for an interesting, dynamic position that allows you to interface with teams across the full spectrum of the organization?  Join the Merchant Client Experience Team as we work to drive continual improvement in how our clients interact with Worldpay. 

What you will be doing:

In this role, you will be managing the day-to-day administration of our Voice of the Customer (VOC) programs and helping to guide the development of future efforts.  You will partner with stakeholders across the business to meaningfully measure Customer Experience (CX). These measurements are used as the foundation for programs to improve experience, as well as ways to gauge the impact of positive change.  

Responsibilities for this role include:

  • Contribute to driving all customer feedback implementations and enhancements in partnership with our VOC vendor and internal stakeholders.
  • Contribute to the continuous improvement our strategy for enterprise-wide Customer Experience (CX) measurement.
  • Design surveys to assist core functions in assessing CX, both in ongoing and ad hoc surveys.
  • Facilitate sample gathering and validation in conjunction with technical resources.
  • Conduct quality checks on VOC program to ensure stability and expected performance.
  • Build strong relationships with leaders across the organization, driving conversations that put the customer first.
  • Partner with other members of the Merchant Client Experience Team to drive holistic change.

What you bring:       

  • 3+ years of experience
  • Bachelor’s Degree in related field (Business, Communications or any other Social Sciences degree) or the equivalent combination of education, training, and work experience would be beneficial but not essential
  • Ability to think critically, strategically, and innovatively
  • Ability to learn new and potentially technical topics, and then communicate this technical detail in a clear and simple way to business leaders
  • Willingness to ask bold questions and use analytics to find unique opportunities
  • Able to communicate your point of view to senior executives in a clear and compelling manner
  • A demonstrated history of prioritising the client experience while ensuring business objective delivery.

Added bonus if you have:

  • Experience building business cases to secure required funding
  • Experience in payments or consulting

What we offer you

  • A competitive salary and benefits
  • A variety of career development tools, resources and opportunities
  • The chance to work on some of the most challenging, relevant issues in the payment industry
  • Time to support charities and give back in your community

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the .

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

  • Freelance Research Strategist

    4 weeks ago

    Manchester, United Kingdom Craft Agency LTD Full time

    **The Booking** This strategic sport & eSports creative agency works with some of the most global brands within this space, and they're looking to keep growing and delivering world-class work. They need more brilliant, passionate, and ambitious people to join their team - could this be you? **What’s On Offer?** £250 - £300 per day Remote/hybrid...

  • Client Experience Specialist

    4 weeks ago

    Manchester, United Kingdom Carrier Full time

    Based in Carrier’s head office in Didsbury, Manchester _ **THE COMPANY** Established in 1982 and with royalty and celebrities amongst our clients, Carrier’s discreet, attentive and bespoke service is held in the highest regard. Carrier curates exceptional luxury travel experiences designed to fulfil the desires, dreams and goals of our clients;...

  • Product Owner

    2 weeks ago

    Manchester, United Kingdom Langham Recruitment Full time

    Digital Product Owner / Strategist | Digital Agency | Remote | 45K – 60KOur client is a specialist digital transformation agency, that designs and builds innovative websites, digital products, and applications for enterprise clients.They are looking for a Product Owner / Digital Strategist to help innovate new products and features, and to ensure smooth...

  • Interim Client Experience Coordinator

    4 weeks ago

    Manchester, United Kingdom Hippo Digital Limited Full time

    **About The Role** Hippo Digital is recruiting for an interim Client Experience Coordinator to join our growing team and support our Business Development and Delivery teams for a period of 6 Months. We are a full-service digital consultancy, and looking for someone who will enjoy working in a fast paced environment providing high quality admin support to...

  • Digital Product Owner

    3 weeks ago

    Manchester, United Kingdom Langham Recruitment Full time

    Digital Product Owner / Digital Strategist | Digital Agency | Remote | 45K – 60KBelow, you will find a complete breakdown of everything required of potential candidates, as well as how to apply Good luck.Our client is a specialist digital transformation agency, that designs and builds innovative websites, digital products, and applications for enterprise...

  • Client Experience Executive

    3 weeks ago

    Manchester, United Kingdom Aaron Wallis Sales Recruitment Full time

    Home Based Client Director (RDR Level 4 Qualified) - Remote Working Do you thrive on building strong client relationships and delivering exceptional wealth management advice? Our client is a leading wealth management firm with a reputation for excellence. They offer a comprehensive suite of financial planning and investment services to a discerning...

  • Freight Business Development Manager

    3 weeks ago

    Manchester, United Kingdom O.T. Client Services Full time

    Freight - Retained – Confidential – Hybrid Our client is engaged with a global Logistics company in search of a Freight Business Development Manager. As Freight Business Development Manager your primary responsibility will be to lead the expansion and growth of the Company’s freight business. This role involves identifying business opportunities,...

  • Freight Business Development Manager

    2 weeks ago

    Manchester, United Kingdom O.T. Client Services Full time

    Freight - Retained - Confidential - Hybrid Our client is engaged with a global Logistics company in search of a Freight Business Development Manager. As Freight Business Development Manager your primary responsibility will be to lead the expansion and growth of the Company's freight business. This role involves identifying business opportunities,...

  • Inside Sales Representative

    4 weeks ago

    Manchester, United Kingdom Moody's Full time

    The Data Solutions division is the commercial data business of Moody’s Analytics, bringing together a vast catalogue of data to help business decision-makers assess risks and opportunities. We are best known for Orbis, the world’s most comprehensive database of public and private companies. We are also the definitive source of ratings-related data for...

  • Sales/marketing manager

    2 weeks ago

    Manchester, United Kingdom In Technology Group Full time

    Marketing Manager Hybrid in Manchester City Centre My client is seeking a Marketing Manager to join their business and lead their marketing efforts to new heights. If you're a savvy strategist with a creative flair and a passion for driving results, this could be your next big move. Develop and execute dynamic marketing strategies that set the business...

  • Marketing Manager

    2 weeks ago

    Manchester, United Kingdom In Technology Group Full time

    Marketing ManagerHybrid in Manchester City CentreUp to £45,000 DOEMy client is seeking a Marketing Manager to join their business and lead their marketing efforts to new heights. If you're a savvy strategist with a creative flair and a passion for driving results, this could be your next big move.Key Responsibilities:Develop and execute dynamic marketing...

  • Sales Assistant

    4 weeks ago

    Manchester, United Kingdom DMG Client Solutions Ltd Full time

    **Sales Assistant** **No Experience Required for the role and we do offer an Immediate Start date!** **Do you love working with people?** **Are you looking for an exciting and energtic work enviroment?** In this role, you would be a brand ambassador for some of DMG's top clients, promoting their products and services in a professional manner. **The role...

  • Event Sales Assistant

    1 month ago

    Manchester, United Kingdom DMG Client Solutions Ltd Full time

    **Event Sales Assistant** **Retail, Hospitality and Event experience desired, but No Experience is required for the role and we do offer an Immediate Start date!** **Do you love working with people?** **Are you looking for an exciting challenge with opportunities to progress?** In this role, team enviroment is everything to us. The stronger the team the...

  • Junior Marketing

    1 month ago

    Manchester, United Kingdom DMG Client Solutions Ltd Full time

    **Junior Sales Assistant** **Retail, Hospitality and Event experience desired, but No Experience is required for the role and we do offer an Immediate Start date!** **Do you love working with people?** **Are you looking for an exciting challenge with opportunities to progress?** In this role, team enviroment is everything to us. The stronger the team the...

  • Event Sales Assistant

    3 weeks ago

    Manchester, United Kingdom DMG Client Solutions Ltd Full time

    **Event Sales Assistant** **Retail, Hospitality and Event experience desired, but No Experience is required for the role and we do offer an Immediate Start date!** **Do you love working with people?** **Are you looking for an exciting challenge with opportunities to progress?** In this role, team enviroment is everything to us. The stronger the team the...

  • Junior Marketing

    4 weeks ago

    Manchester, United Kingdom DMG Client Solutions Ltd Full time

    **Junior Sales Assistant** **Retail, Hospitality and Event experience desired, but No Experience is required for the role and we do offer an Immediate Start date!** **Do you love working with people?** **Are you looking for an exciting challenge with opportunities to progress?** In this role, team enviroment is everything to us. The stronger the team the...

  • Junior Marketing

    4 weeks ago

    Manchester, United Kingdom DMG Client Solutions Ltd Full time

    **Junior Sales Assistant** **Retail, Hospitality and Event experience desired, but No Experience is required for the role and we do offer an Immediate Start date!** **Do you love working with people?** **Are you looking for an exciting challenge with opportunities to progress?** In this role, team enviroment is everything to us. The stronger the team the...

  • Customer Service Assistant

    4 weeks ago

    Manchester, United Kingdom DMG Client Solutions Ltd Full time

    **Customer service advisor position - Immediate start availability.** - Are you a highly motivated individual sick of dead-end job roles with no career progression?_ - Do you want to get rid of the unsociable shifts and want to work within a fun vibrant team?_ - Have you got what it takes to communicate effectively with customers on a day-to-day basis?_ We...

  • Senior Sales Consultant

    1 month ago

    Manchester, United Kingdom Settio property Experience Ltd Full time

    **Job Title**: Senior Sales consultant **Site Location**:70 Spring Gardens, Manchester, M2 2BQ **Reporting to**:Thomas Barnes **Hours**:Monday to Friday 9am to 6pm **Starting Salary**:22-25k starting, depending on experience **Probation Period**: 6 months **Commission**: 10% of deal value on completion. £75 per lettings onboarding instruction. **The...

  • Sales Representative

    2 weeks ago

    Manchester, United Kingdom Moody's Full time

    The Department / Team:The Data Solutions division is the commercial data business of Moody's Analytics, bringing together a vast catalogue of data to help business decision-makers assess risks and opportunities. We are best known for Orbis, the world's most comprehensive database of public and private companies. We are also the definitive source of...