Client Experience Specialist

2 weeks ago


Manchester, United Kingdom Carrier Full time

Based in Carrier’s head office in Didsbury, Manchester _

**THE COMPANY**

Established in 1982 and with royalty and celebrities amongst our clients, Carrier’s discreet, attentive

and bespoke service is held in the highest regard. Carrier curates exceptional luxury travel

experiences designed to fulfil the desires, dreams and goals of our clients; experiences so bespoke

you won’t find them anywhere else. The client’s every need, every preference and every whim is

catered for, no request is too small and no challenge too big.

**THE ROLE**

of service excellence to our clients.

Ensuring that all aspects of clients’ itineraries are managed to perfection, you will confirm bespoke

arrangements with the world’s leading travel suppliers.

You will help to ensure our clients receive a truly exceptional travel experience by helping to deliver

elevated touchpoints throughout the customer journey.

Delivering accurate and appealing client documentation, you will ensure that clients are fully

prepared for their trip, while also building their anticipation and excitement.

A strong team player, this role requires flexibility to juggle varying workloads and deadlines in order

to meet business service level agreements.

This is a luxury travel role like no other.

**RESPONSIBILITIES**
- Assist Reservations in producing quotes for client enquiries
- Manage all aspects of confirmed bookings by reserving/amending flight, hotel and transport

arrangements
- Liaise with worldwide suppliers, accurately verifying and logging arrangements
- Meet target turnaround times on processing bookings and document dispatch
- Create accurate documentation to inform and inspire clients
- Reconfirm special requests and services with suppliers
- Promote and arrange concierge services before clients travel
- Communicate effectively with travel agents, clients and internal teams to advise on the

status of bookings
- Reconcile supplier invoices against confirmed arrangements
- Support colleagues to ensure that the team’s workload is effectively managed and goals are

achieved
- Produce reports on client departures and arrivals
- Proactively resolve customer/supplier queries

**REQUIREMENTS**
- Excellent customer service
- Attention to detail
- A logical thinker and strong problem solver
- Excellent organisational skills, the drive to meet deadlines
- Confident working under pressure, self-assured
- Strong multitasker, able to prioritise and manage varying workloads
- Excellent communication skills, both written and verbal, and the ability to communicate with

High-Net-Worth agents / clients
- Proficient in Microsoft Office including Outlook, Word and Excel
- Desirable: knowledge of our tour operator reservations systems Dolphin & Galileo GDS

**PACKAGE**
- Excellent base salary
- 23 days annual leave (increasing to 27 with length of service)
- Further company benefits include discounted personal travel, company pension scheme,

flexible working hours, cycle to work scheme and unpaid leave entitlement
** APPLICATIONS



  • Manchester, United Kingdom Irwin Mitchell Full time

    We’re a national law firm with a local reach. Our philosophy is ‘Expert Hand, Human Touch’ - something you’ll find in the way we work with our clients and how we support our teams. But, we’re more than just a law firm - we’re a team, working together to help individuals and businesses navigate life’s ups and downs. Whichever team you join,...

  • Client Experience Strategist

    Found in: Talent UK C2 - 1 week ago


    Manchester, United Kingdom FIS Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Business Administration Travel Percentage : 5 - 10% Are you curious, motivated, and forward-thinking? At Worldpay you’ll have the opportunity to work on some of the most challenging and relevant issues in financial...

  • Piping Engineer

    Found in: beBee S GB - 2 weeks ago


    Manchester, United Kingdom Client Remote Work Freelance Full time

    Are you a Piping Engineer with either paper, water or chemical experience looking for your next immediately available, 4 month contract (Outside IR35)? Where you will be working for a leading engineering consultancy.This is an excellent opportunity to work for a leading company where you can boost your reputation as a talented Piping Engineer, whilst working...

  • Electrician (ECO Scheme)

    Found in: beBee S GB - 2 weeks ago


    Manchester, United Kingdom Client Full time

    Electrician (ECO4 Scheme) Circa £37,000 plus Private Medical, Expensed Company Vehicle, Holiday, Birthday off and Pension North West Covering Liverpool, Manchester and some of N WalesAre you an Electrician looking to join an exciting company who are well established in the industry?The company provides excellent energy efficiency and heating measures to...


  • Manchester, United Kingdom Hays Specialist Recruitment Limited Full time

    This Manchester law firm has an enviable reputation for its private client work. This private client solicitor role will see you join a nicely sized team at Senior Associate or Legal Director level. The work on offer is first rate and will include advice on trusts, the management of trusts, complex wills and financial planning as well as high value probate...

  • Customer Experience Specialist

    Found in: Jooble UK C2 - 2 weeks ago


    Audenshaw, Greater Manchester, United Kingdom Brother International Europe Ltd Full time

    About Brother Brother is a global brand, delivering products and services to customers worldwide with manufacturing and sales facilities in over 40 countries and regions. Since being established in 1908 as a sewing machine repair business, the Brother Group has grown to be at the forefront of innovation in its history of more than 110 years. Underlying all...


  • Audenshaw, Greater Manchester, United Kingdom Brother International Europe Ltd Full time

    About Brother Brother is a global brand, delivering products and services to customers worldwide with manufacturing and sales facilities in over 40 countries and regions. Since being established in 1908 as a sewing machine repair business, the Brother Group has grown to be at the forefront of innovation in its history of more than 110 years. Underlying all...


  • Manchester, United Kingdom Hays Specialist Recruitment Limited Full time

    Private client lawyer sought by highly rated south Manchester law firm. **Your new company** This south Manchester law firm has an established private client team. **Your new role**This private client solicitor role will see you handle a broad spectrum of private client work. This will include, wills, probate, estates, trusts and Powers of Attorney matters....


  • Manchester, United Kingdom BNY Mellon Full time

    Overview Our Service Directors are the backbone of our Asset Servicing delivery offering and a clear differentiator in the marketplace. A Service Director has responsibility for acting as the voice of the client within the Asset Servicing Business, ensuring that BNY Mellon delivers a consistently outstanding client experience across our product range. This...


  • Manchester, United Kingdom Aaron Wallis Sales Recruitment Full time

    Home Based Client Director (RDR Level 4 Qualified) - Remote Working Do you thrive on building strong client relationships and delivering exceptional wealth management advice? Our client is a leading wealth management firm with a reputation for excellence. They offer a comprehensive suite of financial planning and investment services to a discerning...


  • Manchester, United Kingdom Sewell Wallis Full time

    Sewell Wallis are currently recruiting for a Client Quality Assurance Analyst on behalf of our client based in Manchester to join them on a 6 month contract basis initially that could later develop into a permanent position. They are looking for people with an audit background who are familiar with SOX controls, are strong with excel and have proven...

  • Billing Specialist

    1 day ago


    Manchester, United Kingdom Walters People Full time

    A market leading Media business are looking to add a Billing Specialist to their growing finance function in their state of the art City of Manchester offices. You will be tasked with ensuring that the business reduces unbilled and aged debt, helping the channel and client teams to ensure accurate bookings are sent to bill promptly. As the Billing...


  • Manchester, United Kingdom Employment Specialist Full time

    Employment Specialists are pleased to be working alongside a well-respected name within the Insurance Industry and are looking to recruit an additional Senior Commercial Account Handler for their growing Corporate team.This position ideally requires experience of working as a Commercial Account Handler on a wide range of Commercial Insurance risks, ideally...

  • Private Client Lawyer: Home Working Role

    Found in: beBee jobs GB - 1 week ago


    Manchester, United Kingdom Hays Specialist Recruitment Limited Full time

    Your new companyThis law firm has an excellent reputation for its private client work.Your new roleThis private client solicitor role will see you oversee the wills that are produced by the team to ensure that they are technically accurate and reflect the instructions that have been given. This is a home working role with no financial targets. Applications...


  • Manchester, United Kingdom Travel Trade Recruitment Full time

    JOB DESCRIPTION: You will help to ensure the clients receive a truly exceptional travel experience by delivering elevated touchpoints throughout the customer journey. Delivering accurate and appealing client documentation, you will ensure that clients are fully prepared fortheir trip, while also building their anticipation and excitement. RESPONSIBILITIES -...


  • Manchester, United Kingdom Travel Trade Recruitment Full time

    JOB DESCRIPTION: You will help to ensure the clients receive a truly exceptional travel experience by delivering elevated touchpoints throughout the customer journey. Delivering accurate and appealing client documentation, you will ensure that clients are fully preparedfor their trip, while also building their anticipation and excitement. RESPONSIBILITIES -...

  • Private Client Lawyer: Home Working Role

    Found in: beBee S GB - 2 weeks ago


    Manchester, United Kingdom Hays Specialist Recruitment Limited Full time

    Your new company This law firm has an excellent reputation for its private client work. Your new role This private client solicitor role will see you oversee the wills that are produced by the team to ensure that they are technically accurate and reflect the instructions that have been given. This is a home working role with no financial...

  • Private Client Lawyer: Home Working Role

    Found in: Talent UK 2A C2 - 2 weeks ago


    Manchester, United Kingdom Hays Specialist Recruitment Limited Full time

    Your new companyThis law firm has an excellent reputation for its private client work.Your new roleThis private client solicitor role will see you oversee the wills that are produced by the team to ensure that they are technically accurate and reflect the instructions that have been given. This is a home working role with no financial targets. Applications...


  • Manchester, United Kingdom O.T. Client Services Full time

    Freight - Retained – Confidential – Hybrid Our client is engaged with a global Logistics company in search of a Freight Business Development Manager. As Freight Business Development Manager your primary responsibility will be to lead the expansion and growth of the Company’s freight business. This role involves identifying business opportunities,...


  • Manchester, United Kingdom Sewell Wallis Full time

    **Job description**: Sewell Wallis are currently recruiting for a Client Quality Assurance Analyst on behalf of our client based in Manchester to join them on a 6 month contract basis initially that could later develop into a permanent position. They are looking for people with an audit background who are familiar with SOX controls, are strong with excel...