Customer Experience Specialist

3 weeks ago


Manchester, United Kingdom Travel Trade Recruitment Full time

JOB DESCRIPTION:
You will help to ensure the clients receive a truly exceptional travel experience by delivering elevated touchpoints throughout the customer journey. Delivering accurate and appealing client documentation, you will ensure that clients are fully prepared fortheir trip, while also building their anticipation and excitement.

RESPONSIBILITIES
- Assist reservations in producing quotes for client enquiries
- Manage all aspects of confirmed bookings by reserving/amending flight, hotel and transport arrangements
- Liaise with worldwide suppliers, accurately verifying and logging arrangements
- Meet target turnaround times on processing bookings and document dispatch
- Create accurate documentation to inform and inspire clients
- Reconfirm special requests and services with suppliers
- Promote and arrange concierge services before clients travel
- Communicate effectively with travel agents, clients and internal teams to advise on the status of bookings
- Reconcile supplier invoices against confirmed arrangements
- Support colleagues to ensure that the team's workload is effectively managed and goals are achieved
- Produce reports on client departures and arrivals
- Proactively resolve customer/supplier queries

**REQUIREMENTS**:
A strong team player, this role requires flexibility to juggle varying workloads and deadlines in order to meet business service level agreements. You will have strong customer service experience from a similar travel role, or perhaps within a relatableindustry such as events and hospitality. This is a M-F office hours role and there is an option for hybrid working. You will be proficient in Microsoft Office including Outlook, Word and Excel

PACKAGE
- Excellent base salary
- Annual bonus based on business targets
- 23 days annual leave (increasing to 27 with length of service)
- Further company benefits include discounted personal travel, company pension scheme, flexible working hours, cycle to work scheme and unpaid leave entitlement

INTERESTED?
Please follow the instructions to apply, attaching your CV. This vacancy is being managed by Nichola Simpson on or



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