Customer Experience

4 weeks ago


Greater Manchester, United Kingdom Just Childcare Full time

Join Our Team as Head of Customer Experience and Revenue Optimization ??
In June 2021, Just Childcare was acquired by the Partou group of companies, followed by their acquisition of All About Children in September 2022. We will continue to invest significantly in the quality of care that we provide as our offering and the optimisation of our early years learning experience that each one of our parent’s children can rightly expect to rely on through its curriculum delivery. We are on a clear growth trajectory whereby continuous further professionalisation and quality improvement go hand in hand with expansion, through the development of new locations, acquisitions, automation, and processes over time.
With over 1,000 global nursery branches catering for 75,000+ children and with over 11,000 highly skilled team members, the Partou group is a global leading childcare provider based in the Netherlands, with its group headquarters in Vianen with strong expansion ambitions that are centred around organic and inorganic growth in a broader European context. (Are you passionate about creating exceptional customer experiences while driving revenue growth? Partou Nursery Care is seeking a dynamic individual to lead our Family Care Team as the Head of CX and Revenue Optimization.
This is a hybrid role, with regular travel to our Nursery Support Centre in Denton, Manchester.
You’ll lead initiatives to enhance the overall customer journey by analysing feedback, utilising data analytics, and collaborating across departments to identify areas for improvement. Monitoring performance metrics ensures that targets related to both CX and revenue generation are met, ultimately driving sustainable growth and differentiation in the market.
Analyse sales data and market trends to make informed decisions and adjustments.
Prepare regular reports and presentations on sales performance and market insights.
Success in this role is characterized by achieving key performance indicators (KPIs) across various aspects of sales and customer satisfaction:
Maintaining a high score in customer satisfaction surveys, reflecting a positive perception.
Enhancing the performance of the sales team through coaching and training.
Familiarity with data analytics tools and market dynamics.
Leadership, analytical, communication, strategic thinking, negotiation, and project management skills.


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