Customer Experience Specialist

4 weeks ago

Greater Manchester, United Kingdom Xero Full time
Customer Experience Specialist - AccountingLocation: Manchester, UK

Xero is a platform that helps small businesses and their accounting advisors grow. At Xero, our purpose is to make life better for people in small business, advisors, and communities worldwide. We support our team to deliver the best work to help small businesses succeed through better tools, information, and connections.

What you'll do:

  • Bring your knowledge of Accounting fundamentals when replying to customer queries.
  • Support customers to get the most out of Xero.
  • Provide quality service through Salesforce case management system or by telephone.
  • Take ownership of enquiries and manage them through to resolution.
  • Communicate outcomes to customers effectively.
  • Participate in proactive call campaigns.
  • Achieve quality and productivity targets.
  • Find and share opportunities to improve service and processes.

Success looks like:

  • Providing exceptional support and advice on Xero usage.
  • Adaptable to changing needs of business and customers.
  • Collaborating effectively with all teams.
  • Escalating priority issues and assisting in prompt resolution.
  • Capturing feedback for improvements.

What you'll bring:

  • Experience in a service environment.
  • Efficient problem solving skills.
  • IT skills with Microsoft Office, Google suite.
  • Accounting or bookkeeping qualification.
  • Clear communication skills.
  • Confidence in making proactive phone calls.
  • Ability to build effective relationships.

You're likely to be:

  • Empathetic.
  • Committed.
  • Curious.
  • Attentive.
  • Connected.
  • Courageous.

Why Xero?

Xero offers generous benefits like paid leave, flexible working, and an Employee Assistance Program. We encourage applicants from all backgrounds to apply. If you have any support or access requirements, feel free to share with us during the application process.

  • Customer Experience Specialist

    3 weeks ago

    Audenshaw, Greater Manchester, United Kingdom Brother International Europe Ltd Full time

    About Brother Brother is a global brand, delivering products and services to customers worldwide with manufacturing and sales facilities in over 40 countries and regions. Since being established in 1908 as a sewing machine repair business, the Brother Group has grown to be at the forefront of innovation in its history of more than 110 years. Underlying all...

  • Customer Experience Specialist

    3 weeks ago

    Audenshaw, Greater Manchester, United Kingdom Brother International Europe Ltd Full time

    About Brother Brother is a global brand, delivering products and services to customers worldwide with manufacturing and sales facilities in over 40 countries and regions. Since being established in 1908 as a sewing machine repair business, the Brother Group has grown to be at the forefront of innovation in its history of more than 110 years. Underlying all...

  • Customer Experience Specialist

    2 months ago

    Audenshaw, Greater Manchester, United Kingdom Brother International Europe Ltd Full time

    About Brother Brother is a global brand, delivering products and services to customers worldwide with manufacturing and sales facilities in over 40 countries and regions. Since being established in 1908 as a sewing machine repair business, the Brother Group has grown to be at the forefront of innovation in its history of more than 110 years. Underlying all...

  • Customer Experience Specialist

    2 months ago

    Audenshaw, Greater Manchester, United Kingdom Brother International Europe Ltd Full time

    About Brother Brother is a global brand, delivering products and services to customers worldwide with manufacturing and sales facilities in over 40 countries and regions. Since being established in 1908 as a sewing machine repair business, the Brother Group has grown to be at the forefront of innovation in its history of more than 110 years. Underlying all...

  • Customer Experience Specialist

    2 weeks ago

    Manchester, United Kingdom One Manchester Full time €41,500

    Customer Experience Specialist Salary: £41,500 Location: Manchester Hybrid Full Time, Permanent Closing Date: 16thJune 2024 Interview Date: 27thJune 2024 Support our communities. See the difference you can make in our city. At One Manchester we are passionate about providing good quality homes, great services and real opportunities for customers and...

  • Customer Experience Specialist

    2 weeks ago

    Manchester, United Kingdom One Manchester Full time

    Customer Experience Specialist Salary: £41,500Location: Manchester Hybrid Full Time, Permanent Closing Date: 16thJune 2024 Interview Date: 27thJune 2024 Support our communities. See the difference you can make in our city. At One Manchester we are passionate about providing good quality homes, great services and real opportunities for customers and...

  • Customer Experience Specialist

    2 weeks ago

    Manchester, United Kingdom One Manchester Full time

    Customer Experience Specialist Salary: £41,500Location: Manchester Hybrid Full Time, Permanent Closing Date: 16thJune 2024 Interview Date: 27thJune 2024 Support our communities. See the difference you can make in our city. At One Manchester we are passionate about providing good quality homes, great services and real opportunities for customers and...

  • Customer Experience Specialist

    1 month ago

    Manchester, United Kingdom Roman Health Pharmacy LLC Full time

    Xero’s Customer Experience Team works together to provide 24/7 support to Xero users. We are Xero brand ambassadors and aim to delight our customers and make it easy for them to see how Xero adds value to their business. The Customer Experience Specialist plays a key role at Xero and within Xero’s Customer Experience team. You will provide support and...

  • Customer Experience Specialist

    4 weeks ago

    Manchester, United Kingdom Xero Full time

    How you’ll make an impactXero’s Customer Experience Team works together to provide 24/7 support to Xero users. We are Xero brand ambassadors and aim to delight our customers and make it easy for them to see how Xero adds value to their business. The Customer Experience Specialist plays a key role at Xero and within Xero’s Customer Experience team. You...

  • Customer Experience Specialist

    2 weeks ago

    Manchester, United Kingdom Xero Full time

    How you'll make an impactXero's Customer Experience Team works together to provide 24/7 support to Xero users. We are Xero brand ambassadors and aim to delight our customers and make it easy for them to see how Xero adds value to their business. The Customer Experience Specialist plays a key role at Xero and within Xero's Customer Experience team. You will...

  • Customer Experience Specialist

    1 week ago

    Manchester, United Kingdom Xero Full time

    How you'll make an impactXero's Customer Experience Team works together to provide 24/7 support to Xero users. We are Xero brand ambassadors and aim to delight our customers and make it easy for them to see how Xero adds value to their business. The Customer Experience Specialist plays a key role at Xero and within Xero's Customer Experience team. You will...

  • Customer Experience Specialist

    1 week ago

    Manchester, United Kingdom Xero Full time

    Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of...

  • Customer Experience Specialist

    4 weeks ago

    Manchester, United Kingdom Xero Full time

    Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of...

  • Customer Experience Specialist

    1 week ago

    Manchester, United Kingdom Xero Full time

    Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of...

  • Customer Experience Specialist

    2 weeks ago

    Manchester, United Kingdom One Manchester Full time

    Customer Experience SpecialistSalary: £41,500Location: Manchester – HybridFull Time, PermanentClosing Date: 16th June 2024Interview Date: 27th June 2024Support our communities. See the difference you can make in our city.At One Manchester we are passionate about providing good quality homes, great services and real opportunities for customers and...

  • Customer Experience Specialist

    1 week ago

    Manchester, United Kingdom One Manchester Full time

    Customer Experience SpecialistSalary: £41,500Location: Manchester – HybridFull Time, PermanentClosing Date: 16th June 2024Interview Date: 27th June 2024Support our communities. See the difference you can make in our city.At One Manchester we are passionate about providing good quality homes, great services and real opportunities for customers and...

  • Technical Experience Specialist

    3 weeks ago

    Greater Manchester, United Kingdom The Recruitment Co. Full time

    If you are considering sending an application, make sure to hit the apply button below after reading through the entire description.Job Title: Technical Experience Specialist Department: Customer Support Company Overview: Our client is a renowned provider of innovative technology solutions. They are committed to enhancing customer experiences through...

  • Customer Experience Specialist

    4 weeks ago

    Manchester, United Kingdom Xero Full time

    Customer Experience Specialist - Accounting Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. We support our people to do the best work of their...

  • Customer Experience Specialist

    1 month ago

    Manchester, United Kingdom Roman Health Pharmacy LLC Full time

    Customer Experience Specialist - Accounting Xero’s Customer Experience Team works together to provide 24/7 support to Xero users. We are Xero brand ambassadors and aim to delight our customers and make it easy for them to see how Xero adds value to their business. The Customer Experience Specialist plays a key role at Xero and within Xero’s Customer...

  • Customer Experience Specialist

    1 month ago

    Manchester, United Kingdom Roman Health Pharmacy LLC Full time

    Customer Experience Specialist - Accounting Xero’s Customer Experience Team works together to provide 24/7 support to Xero users. We are Xero brand ambassadors and aim to delight our customers and make it easy for them to see how Xero adds value to their business. The Customer Experience Specialist plays a key role at Xero and within Xero’s Customer...