Breakfast Room Service Attendant

1 month ago

Sutton Coldfield, United Kingdom The Belfry Hotel & Resort Full time

The Belfry Hotel & Resort is an
award-winning hotel, home to 300+ luxurious bedrooms and suites, several
restaurants and bars, events and meetings spaces, a leisure club and spa. Our
three golf courses, including The Brabazon, are recognised as world-class, and
home to this year’s Betfred British Masters. Whether you're drawn to our iconic
golf courses, the serenity of the spa, the excitement of guest services, or our
behind-the-scenes operations, there's a place for you in our vibrant team.



We are writing a new and exciting
chapter in the history of The Belfry. A major expansion and renovation project
has begun at our resort, due for completion in Autumn 2025. With a substantial
investment in excess of £80 million, we are enriching our resort including the
addition of a new event space, The Masters Suite, 149 extra bedrooms, a
state-of-the-art leisure club, and much more.



We believe in taking care of our team just as much as
we do our guests. That's why we were named in the 2024 Caterer’s Top 30 Best
Places to Work, as well as Springboard’s 2024 Best Employer. So, join us on our
journey as we unveil a new and unparalleled resort. 



 



 



The Ryder Grill



 



The Ryder Grill & Kitchen is a 220 seat restaurant that offers a
number of menu options, ranging from our stunning 2 rosette À la Carte menu to
chefs table and a Sunday Carvery. The Ryder Grill & Kitchen also benefits
from a theatre kitchen where we prepare and cook our steaks and roasts all in
view of the guest. Our menus are seasonal so you will learn how we build a
menu, cost it and deliver it out to our guests.



We all know that Breakfast is the
most important meal of the day and at The Belfry Hotel & Resort, we want to
make sure that our guests start their day with an outstanding breakfast. All
room sales include buffet breakfast within the Ryder Grill & Kitchen, on a
daily basis you can be supporting a breakfast service for up to 700 guests.



 



Salary



 



The on-target earning potential
for this role is £11.68 - £12.24 hourly rate, compromising of a base hourly
rate of £10.88- £11.44 plus a qualified estimate of £0.80 gratuities per hour



 



About the role



 

As a breakfast room service assistant you will be responsible for preparing and delivering breakfast room service trays.  This role will requires carrying heavy room service trays to bedrooms around the resort which can be physically demanding.  




  • To welcome all guests a
    polite and friendly manner
  • To deliver a great
    experience from beginning to end
  • To confidently talk about
    our menus, offer upsells and enthusiastically
  • To take orders from our
    guests and proactively ensure that all of their needs are met
  • Cleaning and good hygiene
    practices are a large part of this role
  • To work across any of the
    outlets that are in need of assistance to ensure the smooth running of the
    resort as a whole


 



 About you



 



The ideal candidate will be passionate
about delivering a fantastic service to our guests and enjoy working in a fast
paced environment.



You will also:




  • Enjoy engaging in
    conversation, talking about our products and the resort
  • Be a natural when it comes
    to selling
  • Be outgoing and enthusiastic
  • Have a can-do attitude and
    are proactive


 




Belfry
Benefits



Learning
& Development



 



We
inspire and develop our team through on-the-job coaching & mentoring, in-house
training and provide access to our online learning platform, The Belfry Campus.
We offer apprenticeships in a host of subjects delivering nationally recognised
qualifications to help advance careers, and our LEAD development programme
empowers and inspires our teams to grow from Team Member through to Executive
roles. We aim to promote internally where possible, nurture ambition and ensure
all our team looking to progress have development plans in place, to support
you to achieve your potential.



 



Wellness



 



We
prioritise your wellbeing with discounted gym memberships and wellness
programmes for personal growth. Partnering with The Burnt Chef Project, we
offer mental health support and access to funded counselling. Our healthcare
schemes include life assurance, 24-hour GP services, and health cash-plans,
while our Menopause Support programme provides tailored assistance. With
Wagestream access, you can easily track earnings, manage savings, and access
wages on your terms, promoting financial wellness. Our Cycle2Work scheme
supports sustainable travel for environmental and team wellbeing.




Showing
our appreciation



 



We
appreciate our team with our annual Belfry Awards, long service recognition,
and extra holidays for loyalty and team events. Enjoy discounts at our resort's
restaurants, bars, spa, and golf, for you and your friends & family. Access
to Perkbox provides discounts & vouchers for everyday use plus on the spot
rewards for your hard work. We provide free parking, a subsidised taxi service,
and complimentary meals during shifts.



 



Making a
difference



 



We are
committed to sustainability and are proud of our Silver Award from Green
Tourism and GEO Certification. The Belfry, spanning 550 acres in the Midlands,
prioritises giving back to our local community and protecting wildlife. We
integrate ESG into everything we do, from charity initiatives, raising over
£20,000 last year, to golf course maintenance. We track charitable work at
personal, departmental, and resort-wide levels to showcase our community
contributions.



 



Our Values



 



Working
here is more than ‘just a job’: we are a community that values each
individual’s contribution and growth, whilst supporting each other’s success -
regardless of department or role. Our Belfry Beliefs – Make a Difference, Own
Our Actions, Better Together, and Deliver Every Day – aren't just words;
they're the foundation of our culture and the essence of who we are.



 



If you're
seeking a place where you can contribute, grow, and have a lasting impact –
then the Belfry Hotel & Resort is the place for you.



 



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