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Breakfast Room Service Attendant

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The Royal Town of Sutton Coldfield, United Kingdom The Belfry Full time

The Belfry Hotel & Resort is an award-winning hotel, home to 300+ luxurious bedrooms and suites, several restaurants and bars, events and meetings spaces, a leisure club and spa. Our three golf courses, including The Brabazon, are recognised as world-class, and home to this year’s Betfred British Masters. Whether you're drawn to our iconic golf courses, the serenity of the spa, the excitement of guest services, or our behind-the-scenes operations, there's a place for you in our vibrant team.

We are writing a new and exciting chapter in the history of The Belfry. A major expansion and renovation project has begun at our resort, due for completion in Autumn 2025. With a substantial investment in excess of £80 million, we are enriching our resort including the addition of a new event space, The Masters Suite, 149 extra bedrooms, a state-of-the-art leisure club, and much more.

We believe in taking care of our team just as much as we do our guests. That's why we were named in the 2024 Caterer’s Top 30 Best Places to Work, as well as Springboard’s 2024 Best Employer. So, join us on our journey as we unveil a new and unparalleled resort. 

 

 

The Ryder Grill

 

The Ryder Grill & Kitchen is a 220 seat restaurant that offers a number of menu options, ranging from our stunning 2 rosette À la Carte menu to chefs table and a Sunday Carvery. The Ryder Grill & Kitchen also benefits from a theatre kitchen where we prepare and cook our steaks and roasts all in view of the guest. Our menus are seasonal so you will learn how we build a menu, cost it and deliver it out to our guests.

We all know that Breakfast is the most important meal of the day and at The Belfry Hotel & Resort, we want to make sure that our guests start their day with an outstanding breakfast. All room sales include buffet breakfast within the Ryder Grill & Kitchen, on a daily basis you can be supporting a breakfast service for up to 700 guests.

 

Salary

 

The on-target earning potential for this role is £11.68 - £12.24 hourly rate, compromising of a base hourly rate of £10.88- £11.44 plus a qualified estimate of £0.80 gratuities per hour

 

About the role

 

As a breakfast room service assistant you will be responsible for preparing and delivering breakfast room service trays.  This role will requires carrying heavy room service trays to bedrooms around the resort which can be physically demanding.  

  • To welcome all guests a polite and friendly manner
  • To deliver a great experience from beginning to end
  • To confidently talk about our menus, offer upsells and enthusiastically
  • To take orders from our guests and proactively ensure that all of their needs are met
  • Cleaning and good hygiene practices are a large part of this role
  • To work across any of the outlets that are in need of assistance to ensure the smooth running of the resort as a whole

 

 About you

 

The ideal candidate will be passionate about delivering a fantastic service to our guests and enjoy working in a fast paced environment.

You will also:

  • Enjoy engaging in conversation, talking about our products and the resort
  • Be a natural when it comes to selling
  • Be outgoing and enthusiastic
  • Have a can-do attitude and are proactive

 


Belfry Benefits

Learning & Development

 

We inspire and develop our team through on-the-job coaching & mentoring, in-house training and provide access to our online learning platform, The Belfry Campus. We offer apprenticeships in a host of subjects delivering nationally recognised qualifications to help advance careers, and our LEAD development programme empowers and inspires our teams to grow from Team Member through to Executive roles. We aim to promote internally where possible, nurture ambition and ensure all our team looking to progress have development plans in place, to support you to achieve your potential.

 

Wellness

 

We prioritise your wellbeing with discounted gym memberships and wellness programmes for personal growth. Partnering with The Burnt Chef Project, we offer mental health support and access to funded counselling. Our healthcare schemes include life assurance, 24-hour GP services, and health cash-plans, while our Menopause Support programme provides tailored assistance. With Wagestream access, you can easily track earnings, manage savings, and access wages on your terms, promoting financial wellness. Our Cycle2Work scheme supports sustainable travel for environmental and team wellbeing.


Showing our appreciation

 

We appreciate our team with our annual Belfry Awards, long service recognition, and extra holidays for loyalty and team events. Enjoy discounts at our resort's restaurants, bars, spa, and golf, for you and your friends & family. Access to Perkbox provides discounts & vouchers for everyday use plus on the spot rewards for your hard work. We provide free parking, a subsidised taxi service, and complimentary meals during shifts.

 

Making a difference

 

We are committed to sustainability and are proud of our Silver Award from Green Tourism and GEO Certification. The Belfry, spanning 550 acres in the Midlands, prioritises giving back to our local community and protecting wildlife. We integrate ESG into everything we do, from charity initiatives, raising over £20,000 last year, to golf course maintenance. We track charitable work at personal, departmental, and resort-wide levels to showcase our community contributions.

 

Our Values

 

Working here is more than ‘just a job’: we are a community that values each individual’s contribution and growth, whilst supporting each other’s success - regardless of department or role. Our Belfry Beliefs – Make a Difference, Own Our Actions, Better Together, and Deliver Every Day – aren't just words; they're the foundation of our culture and the essence of who we are.

 

If you're seeking a place where you can contribute, grow, and have a lasting impact – then the Belfry Hotel & Resort is the place for you.