Hotel Receptionist

6 months ago


Sutton Coldfield, United Kingdom Lea Marston Hotel Full time

**Paid overtime + incentive scheme + additional service-related holiday + free use of swimming pool and gym + golf discounts + spa discounts + free parking + hotel discounts + food and drink discounts + meals on duty + uniform + reward and recognition scheme + discounts for your friends and family + training & development opportunities.**

We are now recruiting a **Receptionist **to join our team at **Lea Marston Hotel.**

**Responsibilities**

1. To be fully aware of hotel activities and facilities.

2. To welcome all guests on their arrival and assist them in a courteous, helpful manner with registration and when checking out of the hotel.

3. To assist guests throughout their stay in a friendly and professional manner, informing the Guest Relations Manager/ Duty Manager of any complaints.

4. To be fully aware of the hotel cash handling and credit procedures and to report any discrepancies to your Supervisor/ Manager or in their absence the Guest Relations Manager/ Duty Manager immediately.

5. To operate the hotel switchboard, answering it to the company standard, ensuring that all messages are correctly handled and processed to guests’ rooms immediately.

6. To be constantly aware of the hotels availability in order to maximise all opportunities to sell rooms at the best possible rate.

7. To monitor all guest accounts and to make sure all charges posted are correct with supporting documentation.

8. To assist with luggage, providing information and booking services as required.

9. To take a reservation according to company standard during periods when the Reservations Office is unmanned or busy, ensuring all necessary information is completed and recorded accurately.

10. To upsell all facilities within the hotel to guests, e.g. room service, bar etc.

11.To be fully aware of all functions and facilities within the hotel, e.g. opening/closing times of breakfast/dinner.

12. To ensure good working relationships with colleagues in the Reception area and other departments of the hotel

13. To liaise closely with Housekeeping and Reservations/Sales Office, advising them of information such as departures, arrivals, stay-ons and any special requests.

14. To ensure the security of guest valuables, departmental keys and floats. This to include ensuring company security procedures are strictly adhered to at all times.

15. To ensure that once guests are checked out to ledger the accounts are checked against their correspondence to ensure accurate details are recorded.

17. To deal with reservations, confirmation of bookings, allocation of rooms and special requests.

18. To be knowledgeable of all hotel rates and terms of business.

19. To practice the correct and safe use and care of all items of equipment.

20. To ensure on all occasions you observe safe and hygienic working practices in order to satisfy the requirements of the Health & Safety at Work Act and other statutory legislation.

21. To attend training when required.

22. To be fully aware of and strictly observe Health & Safety, Fire Safety and Security policies and procedures.

23. To be fully aware of and comply with hotel and Company rules and regulations as identified in the Team Member Handbook, within Polices & Procedures and on the Team Noticeboards

24. May be required to work nights shifts occasionally.

**Job Types**: Full-time, Permanent

**Salary**: Up to £23,753.60 per year

**Benefits**:

- Canteen
- Company events
- Company pension
- Employee discount
- Free parking
- On-site gym
- On-site parking
- Referral programme

**Experience**:

- Reception/ Customer Facing: 1 year (preferred)
- Nights work: 1 year (preferred)

Ability to Commute:

- Sutton Coldfield (required)

Work Location: In person

**Salary**: £23,753.60 per year

**Benefits**:

- Canteen
- Company events
- Company pension
- Employee discount
- Free parking
- On-site gym
- On-site parking

Schedule:

- Day shift
- Night shift

Ability to Commute:

- Sutton Coldfield, B76 0BY (required)

Ability to Relocate:

- Sutton Coldfield, B76 0BY: Relocate before starting work (required)

Work Location: In person


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