Customer Service and Ticket Selling

1 month ago

Yatton, United Kingdom Great Western Railway (GWR) Full time

Customer Service and Ticket Selling – North Somerset Stations 
(part time 24 hours per week)
Location – Yatton 
Salary - £27839 per annum / £15.24 per hour

Who are we?
GWR is the proud custodian of Brunel's railway - one of the most prestigious networks in the world.  We have some of the newest trains in the country and exciting plans to extend our services.   With more than one hundred million passenger journeys each year, we carry people to over 275 stations in the South West, from Cornwall and South Wales to London, passing through beautiful country and some of the UK's top tourist destinations.  

We are transforming the way people think about train travel, empowering our team of over 6,000 people from all different backgrounds to make it a great experience for our customers.  Together, we will revalue rail as a very special way to travel – relaxing, fast, efficient, friendly and fun.

About the job  
Working within the sales office you will often be the first person that our customers have contact with, having a responsibility to provide a warm welcome, make people feel secure and help customers on their journeys. You will ensure that the customer requirements are met and exceeded, and that station activities are completed safely and punctually. You will provide information and assistance to customers and ensure that the station environment is kept to a high standard. This position is based at Yatton station.

Your main responsibilities will be:
•    Providing the highest level of customer service and being dedicated to customer needs.
•    Meet and greet customers at stations by being friendly, professional and efficient.
•    Carrying out basic maintenance and cleaning where required around the station. 
•    Accurately completing all accountancy and other tasks associated with ticket selling.
•    Providing information and assistance to customers.
•    Ensuring the safety of customers, staff, visitors and contractors is given the highest priority.
•    Maintaining a safe, pleasant, and clean station environment. 

You'll need to be:
•    Able to deliver extraordinary front line customer service
•    Able to understand customer requirements and expectations
•    A self-starter with a can do attitude
•    Confident when decision-making
•    Calm yet directive in a crisis
•    Able to work to strict procedures

As a minimum you'll need to have:
•    Evidence of numerical ability
•    Customer service experience
•    Attention to detail
•    Strong verbal and written communication skills
•    An ability to multitask well

About the location  
Yatton station is a busy commuter station in the North Somerset area as well as having a growing leisure market. During the busy holiday periods due to its proximity to many popular tourist locations and venues we will see large numbers travel from these stations. 

Working pattern  
It is part time role, contracted to 24 hours per week, working Thursday, Friday, and Saturday. The shift starts at 06:00 and finishes at 14:00. 

Additional information  
Applicants successfully short listed, will be invited to undertake an ability test and a competency based interview.  The successful candidate will be required to meet the medical standard for the role, including a drugs and alcohol screen.  A Basic DBS is also required.

The Reward:
As well as a great team environment and comprehensive training, all GWR colleagues enjoy a range of benefits including on-going development, defined benefit pension scheme, free rail travel across the GWR network for you and your family, company-sponsored health care plan, discounted shopping and gym membership and an employee assistance programme.


We all belong at GWR. This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment. 

We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.

If you require additional support to complete your application due to a disability or neurodivergent condition such as dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.

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