Community Services Supervisor

6 hours ago

Yatton, North Somerset, United Kingdom North Somerset Council Full time
About the Role

We are seeking a highly skilled and experienced individual to join our team as a Community Services Supervisor at Yatton Library, part of the Clevedon and Yatton library team.

Key Responsibilities
  • Manage the Yatton Library and Children's Centre building, ensuring compliance with operational health and safety and other legal requirements.
  • Supervise staff performance, including day-to-day supervision, regular 1:1 meetings, and an annual appraisal process.
  • Operational tasks include compiling staff rotas, managing sickness and holiday absence, completing banking processes, chairing monthly staff meetings, and record-keeping.
  • Efficiently manage your own work and that of your team.
  • Resolve queries, including supporting colleagues and customers with IT.
  • Coordinate library activities, such as Rhymetime sessions, Lego Club, and digital support sessions, and facilitate delivery of partner events in the library building.
  • Oversee and coordinate promotion of library services within the growing Yatton community, including promotion of Extended Access membership.
About You

We are looking for someone with a keen interest in library services who understands the library's role in the local community. The successful candidate will be someone who can efficiently lead a team, work well with colleagues, volunteers, and partners to provide excellent customer service.

The ideal candidate will have significant practical experience of working with customers, excellent customer care skills, experience in supervising others, and a good understanding of the services public libraries offer and their role within the community.

They will also be able to efficiently organize their own work and that of their team, present information clearly, and have excellent communication skills. Additionally, they will be able to collaborate with a range of colleagues and partners, including other library supervisors, Children's Centre colleagues, and local community groups.

This is a permanent role for 16 hours per week, worked over a two-week working pattern on Tuesdays, Thursdays, and alternate Saturdays. Much of the work is office-based, with some customer-facing work as required by the service.

The postholder's main base will be at Yatton Library and Children's Centre in Yatton, with some work at Clevedon Library. The postholder may also be required to work at other libraries across the district and visit various venues on occasion.

This position is exempt under the provisions of the Rehabilitation of Offenders Act (Exceptions) Order 1975 and is subject to an enhanced Disclosure and Barring Service check.

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