Community Services Team Lead

3 days ago


Yatton, North Somerset, United Kingdom North Somerset Council Full time
About the Role

We are seeking a highly skilled and experienced professional to join our team as a Community Services Supervisor at Yatton Library, part of the Clevedon and Yatton library team.

The successful candidate will be responsible for managing the Yatton Library and Children's Centre building, ensuring compliance with operational health and safety and other legal requirements.

Key Responsibilities
  • Manage staff performance, including day-to-day supervision, regular 1:1 meetings, and an annual appraisal process.
  • Operational tasks, including compiling staff rotas, managing sickness and holiday absence, completing banking processes, chairing monthly staff meetings, and record-keeping.
  • Efficient management of your own work and that of your team.
  • Resolve queries, including supporting colleagues and customers with IT.
  • Coordinate library activities, such as Rhymetime sessions for pre-school children, Lego Club, and digital support sessions.
  • Oversee and coordinate the promotion of library services within the growing Yatton community.
About You

We are looking for a community-focused individual who can efficiently lead a team and work well with colleagues, volunteers, and partners to provide excellent customer service.

The successful candidate will have:

  • Significant practical experience of working with customers.
  • Excellent customer care skills.
  • Experience in supervising others.
  • Understanding of the services public libraries offer and their role within the community.
  • Understanding of safe working practices, health and safety, and management of a building.
  • Ability to efficiently organize their own work and that of their team.
  • Ability to present information clearly and have excellent communication skills.
  • Ability to collaborate with a range of colleagues and partners.
  • Good knowledge and understanding of professional boundaries.


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