Hotel Reservation Specialist
2 weeks ago
Job Summary:
We are seeking a highly organized and customer-focused Hotel Reservationist to join our team at Doubletree by Hilton, Cadbury House. As a key member of our front desk team, you will be responsible for ensuring seamless guest experiences and maximizing hotel yields through effective reservation management.
Key Responsibilities:
- Register all guest bookings in accordance with hotel standards
- Communicate effectively with various departments to ensure smooth guest stays
- Handle reservation queries and provide accurate information on hotel promotions and facilities
- Adhere to correct selling procedures and rates to maximize yields
- Stay up-to-date on all hotel promotions and facilities to effectively sell them to guests
Requirements:
- Positive and happy disposition
- Excellent communication skills (in person and on the phone)
- Ability to deliver exceptional customer service at all times
- Excellent organizational skills
- Ability to multitask
- Teamwork and collaboration
About Us:
Doubletree by Hilton, Cadbury House is a four-star, contemporary boutique hotel and spa located in the South West of England. We offer a range of luxurious amenities and services, including a Marco Pierre White Restaurant and a spa.
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