Guest Services Agent

4 days ago

London, United Kingdom Apply Gateway Full time
Job Ref: NOB2285Branch: Nobu Hotel London Portman SquareLocation: London Portman Square, West LondonSalary/Benefits: £27,516 plus up to £8,000 service charge and benefitsContract type: PermanentHours: Full TimeHours per week: 40 hours per weekPosted date: 06/09/2024Closing date: 20/10/2024

THE ROLE OF GUEST SERVICES AGENT

As a Guest Services Agent you will be responsible for answering any incoming calls in a warm, friendly and hospitable manner including transferring of calls and taking messages. Your tasks as a Guest Services Agent will include but will not be limited to:

  • To create a warm and welcoming first impression over the phone.
  • To provide a genuine, attentive, and friendly service to our guests in order to reflect the Nobu standards.
  • To efficently and effectively handle the switchboard console.
  • To happily answer any questions or queries from guests regarding dining reservations, services and hotel amenities etc
  • To process any scheduled wake up calls.
  • To maintain and review the guest voicemail system and manual message system.
  • Thorough knowledge of OPERA and ensure all guest information is captured.
  • To feel empowered to make a decision that will enhance the guest experience or defuse any complaints which may arise.
  • To be an ambassador for Nobu as well as someone who embodies our values and commitment to our teams.

BENEFITS OF JOINING OUR TEAM

  • £1000 Refer a Friend Scheme
  • 2 Hotel-wide social events a year including Employee Awards night
  • Discounted overnight stays across Nobu properties Worldwide
  • Discounted Pilates classes and Wellness treatments
  • Opportunities to progress within our hotel and the wider portfolio
  • Access to a suite of innovative and varied learning and project opportunities
  • Mental Health First Aiders within the team
  • Exciting wellness and volunteering opportunities
  • Up to 33 holiday days through length of service
  • Life Assurance Scheme
  • Cycle to Work Scheme
  • Discounts off all food and beverage
  • Free meals whilst on duty

Nobu Hotels effortlessly blends modern luxury and minimal Japanese tradition into the concept of a lifestyle hotel. Filled with cutting-edge design and stunning spaces, Nobu Hotels provides remarkable hospitable service and an unparalleled experience like nothing before. Helming from world renowned

Chef Nobu Matsuhisa, Robert De Niro and Meir Teper, the Nobu Hotels concept is a remarkable conjunction of exquisite cuisine, innovation and creativity.

Nobu Hotel London Portman Square features 249 guest rooms and suites, together with a Nobu restaurant, ballroom and meeting spaces beautifully conceptualised by London-based architecture and interior design firm, David Collins Studio, in conjunction with Make Architects.

We are looking for great people that embody our core values of Kokoro, Smile, Family & Crafted.

You will share our passion, deliver quality results and have the courage to be different and creative within your specialism.

 

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