Guest Services Agent

3 months ago

London, United Kingdom The Langham London Full time

**Guest Services Agent**:
**Guest Services**:
The Langham, London; Europe’s first Grand Hotel and Forbes 5* rated property, is currently recruiting for a Guest Service Agent to join our talented Langham Club team. We are looking for a true hospitality professional, with the flair to deliver service at the highest level.

In the role of Guest Services Agent, your key focus will be to:

- meet and greet guests as they arrive into the hotel
- perform a check-in and check-out procedure
- perform the ‘rooming procedure’ of all guests as they arrive to the hotel
- help guests with any Concierge type enquiries and assist with any directions, sightseeing recommendations etc.
- give special attention to all Langham Club guests and build strong rapport and relationships during their stay and any future visits
- update profiles with guest preferences, habits, personal information, any issues or queries guests may have during their stay

Do you have?
- previous experience of working in a similar role is an advantage
- excellent customer service skills and a real understanding of 5* luxury environment service requirements
- excellent communication skills, in English language, both written and verbal
- knowledge of a foreign language (advantageous)
- immaculate personal presentation
- pro-active approach to guests and duties
- knowledge and previous use of Opera system is an advantage

Apart from a competitive salary, we also offer an excellent range of colleague benefits; such as:

- 4 weeks holidays plus 8 bank holidays (which attract time off in lieu when worked)
- discretionary service charge
- meals on duty
- uniform supplied and laundered or if non-uniform colleague, a complimentary valet service of work attire provided
- complimentary accommodation at other Langham Hotels
- discounted accommodation at The Langham, London
- discounts for you and your friends and family in our food and beverage outlets and on Spa treatments
- a subsidised taxi journey (£20) for any shift you are scheduled to work between 00:00 and 05:00hrs
- pension plan
- life insurance
- eye test vouchers
- cycle to work scheme
- season travelcard loan
- colleague recognition system - being recognised and rewarded for positive guest comments or when you go the extra mile
- learning and development opportunities, which also include paid and unpaid cross departmental training opportunities
- two staff parties per year and a number of colleague social and community events

Langham Hospitality Group (LHG) is a global hotel company with properties located in major cities and four continents under The Langham Hotels and Resorts and Cordis Hotels and Resorts brands. It is the hospitality arm of Great Eagle Holdings, a leading property development company in Hong Kong.

The Langham, London is an equal opportunities employer. We recruit and develop our colleagues without reference to age, disability, sex, sexual orientation, gender identity, race or ethnicity, religion or belief, marriage/civil partnership status or pregnancy and maternity status. Our workplace is inclusive and we invite qualified applicants from a diverse range of backgrounds to join us and develop rewarding careers with us.

The Langham London, L

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