Access Team Shift Manager

3 months ago

Grimsby, United Kingdom Navigo Health and Social Care CIC Full time

Job summary

Awarded for this vacancy - £2,500 Golden Hello Payment. Apply now and if you are successfully recruited you will receive up to £2,500. Terms and Conditions Apply

This is an excitingopportunity to join our integrated Access Team within Navigo. If you are anexperienced crisis clinician with strong leadership skills and are looking foryour next challenge - this role plays a pivotal part in improving the lives ofthe people using our services,supporting them to access the most appropriate service(s) for theirneeds. There will be numerous opportunities to develop your skills, undertaketraining in a variety of evidence-based interventions including the innovativeCAMS programme (Collaborative Assessment and Management of Suicidality). If you are enthusiastic, flexible, hardworking and ready for a challenge then we invite you to apply for this excitingopportunity.

Main duties of the job

Therole of the Access Team Shift Manager is to facilitate the safe operation andmanagement of the Adult Access team during allocated periods of responsibility.The Access Team comprises integrated Crisis & Hospital Liaison (ICHL),Single Point of Access (SPA), Home Treatment (HTT) and Well Together services.The role involves a high level of clinical and management responsibility,requiring sound clinical judgement, the ability to listen & communicateeffectively and the ability to guide and inspire a team of professionals tobest meet the needs of the people using services, particularly when there arecompeting priorities and complex circumstances.

Supported by the wider management team, the post holder will role-modelevidence-based, person-centred and trauma-informed assessment and interventionin accordance with the services operational policy, national guidance andlegislation. Working with and accepting referrals from other services bothwithin and outside of Navigo.

About us

Hello

We are Navigo. We look after North East Lincolnshire'smental health and well-being. We are an award-winning social enterprise thatprovides mental health services to the NHS and beyond.

The whole basis of our work isto deliver services that we would be happy for our own family to use.

We offer a range of mentalhealth services, including acute and community facilities as well as specialistsupport such as outstanding older adults inpatient services, rehabilitationand recovery community mental health and an outstanding specialist eatingdisorder facility.

Ranked as one of the top UKcompanies to work for, we featured in the Best Companies top 100 large companylist and were named sixth best health and social care company 2023.

As a social enterprise, we dothings a little bit differently and have also developed income-generating commerciallyviable businesses that provide training, education and employment opportunitiesincluding Grimsby Garden Centre and two cafes.

Working at Navigo is not likeworking anywhere else. Lots of places say that, but we really mean it.

We like to work withforward-thinking people who want to make a difference.

Come join us

Job description

Job responsibilities

Clinicalpractice and patient care

Ensurepractice of self and team reflects the assessment response times and othermetrics and outcome measures;

Design,deliver and evaluate care plans;

Attendand sometimes lead appropriate appointments and meetings, including MDTs,follow-up and assessment appointments, team meetings, etc.;

To beresponsible for undertaking full mental health triage and assessment of careneeds of patients presenting with complex clinical conditions;

Todetermine management plans, and where appropriate, deliver short terminterventions for people who are referred with complex mental health needsbased upon a comprehensive biopsychosocial, risk and needs assessment of thatindividual;

Todetermine and implement the appropriate treatment and risk management pathwayfor assessed individuals

Communication

Provideand facilitate comprehensive handover, and ensure appropriate and timelyinformation sharing;

Wherenecessary, ensure timely, good quality information, shared in the mostappropriate manner, to management, other teams & services, safeguarding,colleagues, people using services and other people involved in the care ofthose using our services

Analytical

Useand evaluate data, evidence and other information to guide positive outcomesfor patients and to ensure the delivery of an efficient and safe service

Planning

Manageown time and priorities effectively, and support the team to do the same

Policyand legislation

Contributeto policy writing and review;

Ensurecompliance with policy, guidance and legislation, including but not limited to:

i)MentalHealth Act 1983

ii)MentalCapacity Act 2005

iii)InformationGovernance and GDPR (Data Protection Act 2018, Caldicott, etc.)

iv)Accessto Health Records Act 1990

v)CareAct 2014

vi)Health& Social Care Act 2012

vii)SafeguardingVulnerable Groups Act 2006

viii)Health& Safety at Work act 1974

People,service and site management

Undertakebasic people management duties, in liaison with and under the direction of theBusiness, People & Performance Manager

Maintainand support others to maintain mandatory training, and continuous professionaldevelopment;

Takeultimate responsibility for the shift management of the Access Team and act assite lead for Harrison House when on duty;

Tocover the 24/7 Access Team rota, and on-call rota;

Toprovide on-call support to services across the organisation, including advisingand supporting teams to resolve issues that arise;

Tosupervise and manage the daily workload in such a way to maximise efficiency,ensuring that duties are discharged safely and effectively. This includes the processing,evaluation and allocation of referrals as appropriate to the teams function,and an efficient caseload management system;

Torole model and embed practice in accordance with our values, including that ofattitude, conduct, language and clinical practice;

Participatein and undertake managerial, live and clinical supervision;

Deputisefor short periods of time in the absence of senior management

Information

Toundertake investigations in-line with the relevant organisational policy ornational guidance, including complaints, Incidents, serious incidents andstructured judgement reviews;

Ensureaccurate, comprehensive and relevant records;

Undertakeinternal clinical audit

Research

Conductresearch and evaluation in order to support informed continuous development andimprovement to the service and the team members

Person Specification

Experience

Essential

Five years post-registration mental health work experience Evidenced knowledge of relapse prevention 3 years supervision, management and/or leadership experience in a health or social care environment Experience using patient records system(s) 3 years experience using clinical assessment tools 3 years experience formulating and delivering biopsychosocial interventions

Knowledge

Essential

Knowledge of the principles of non-medical prescribing and the use of patient group directives/protocols Evidenced knowledge and understanding of trauma-informed, person-centred approaches

Desirable

Knowledge of issues involved in the treatment of mental illness and relapse prevention Can demonstrate experience in audit and research.

Qualifications

Essential

Current professional qualification in health or social care to degree/diploma level (RMN/RNMH/OT) UK professional registration ( provide UK NMC PIN, UK Social Work Registration Number, UK HCPC registration number)

Desirable

IT qualification to level 2 or above; Supervisory, management or leadership qualification to level > 3; Maths and English level 3 at C grade or above (grade > 4); Post qualification award in health/social care at degree or equivalent level Clinical Supervision Training Nurse prescribing Masters level study Approved Mental Health Professional (AMHP) trained ENB 998 or other NMC approved mentor qualification or mentor qualification appropriate to discipline

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