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Customer Care Coordinator

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Dartford, United Kingdom Hunter Dunning Full time

Customer Care Coordinator Job in Dartford, Kent

Customer Care Coordinator job with a top 10 housebuilder in Dartford, Kent. Our client is looking for a Customer Care Coordinator with customer service experience from a housebuilder background. They are offering a salary of up to £34,000 + Car Allowance.

This housebuilder has managed to solidify themselves as one of the biggest housebuilders in the UK, spanning across 15 regional offices and employing over 2000 people. They are now looking for a customer care coordinator to join their busy team in Dartford.

Role & Responsibilities

- Prioritise the customer and be the first point of contact for the customer after completion

- Assist the Head of Customer Service and Customer Service Manager with day-to-day requirements

- Manage customer expectations by clearly explaining the next steps and potential outcomes

- Take ownership and resolve non-complex issues

- Raise more escalating issues with Customer Service Manager

- Be flexible by covering for Customer Service Manager where required at Customer welcome meetings

- Abide by company policies and the guidelines of the NHBC

- Coincide with the Maintenance Technicians, Sub-Contractors by monitoring the work progression

- Organizing the annual PAT testing of technician's electrical equipment.

Required Skills & Experience

- Experience in construction/property customer services / customer care coordination

- Housebuilder background

- Ability to work under pressure and against deadlines

- Ability to produce reporting information

- Proficient in Microsoft Office.

What you get back

- Salary up to £34,000

- Additional Car Allowance

- Bonus scheme (dependent on the success of the individual region)

- Personal Pension Plan

- Holiday 24 days plus Bank Holidays

- Share Save scheme

- Discounts and Benefits on retail and hospitality etc

- Employee assistance programme accessible 24 hours a day

- Private healthcare

- Income protection scheme.

Apply

If you meet the criteria above, send us your CV and portfolio. We receive a large number of applications so if you do not hear back within 7 days consider your application unsuccessful this time. We will keep a copy of your details on file for future vacancies.

In accordance with GDPR, by applying for this position you give us your consent to process your data in-line with our Privacy and Data Protection Policies which can be read on the privacy policy page on our website.

Referral

Did you know we run a referral scheme? We'll give you £300 worth of vouchers if you introduce us to anyone who we then successfully place in a new job role. Just send us their information and we'll do the rest.

Terms: A candidate is deemed to have been successfully placed once they have started a new job as a result of an introduction made by Hunter Dunning and when they've successfully completed the probation period.

Customer Care Coordinator Job in Dartford, Kent - Your Property Recruitment Specialists (Recruiter: Kelly Armour Job Ref: 14792)