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Waiting List Coordinator
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Waiting List Co-ordinator
4 months ago
Job summary
We currently have a post for a Full-time Waiting List Co-ordinator working in our expanding Endoscopy service which covers City Campus, Treatment Centre and QMC Campus.
Working full-time hours per week.
Endoscopy is a busy and fast paced department and while working as part of the whole team you will need to have the capability to prioritise your own workload, be confident, flexible and adaptable to varying situations in this busy environment
The successful candidate will ideally have experience in managing patient waiting lists and team co-ordination.
You will be a conscientious and enthusiastic team player, with excellent organisational and communication skills.
You will need to be able to demonstrate a clear understanding of patient confidentiality and be able to remain calm under pressure.
You will also be responsible for liaising with Consultants and Nurses to effectively book patients onto the correct waiting list within the appropriate time frame, co-ordinate the Waiting List Administrators and carry out other administrative duties.
Main duties of the job
Responsible for adding/removing patients to the NUH waiting list and co-ordinating/booking admission to hospital, using hospital IT systems, Medway PAS, Bluespier and Medilogik
Responsible for management and accurate validation of consultant waiting lists in line with cancer targets, maintaining accurate records to ensure all admissions for elective procedures are outcome and completed on Medway PAS, in line with Trust Access Policy.
Working to agreed protocols to negotiate patient admissions for inpatient and day surgery procedures.
Provide non-clinical advice regarding patient admission process seeking further advice from the Consultants or lead nurses as required.
Work flexibly and provide cross cover for colleagues within the office Attending/organising meetings, take minutes.
Telephone calls inbound/outbound relating to patients specific care, in a confidential manner.
Undertake any other duties and responsibilities, which may reasonably be required.
Participate in team, professional and personal development activities.
About us
With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
Job description
Job responsibilities
Please refer to the job description and person specification attached to the advert for the full details of the vacancy.
Person Specification
Qualifications
Essential
Educated to GCSE standard with passes at grade C or above for English and Maths or similar through vocational training
Desirable
Business Administration at Level 3
Experience
Essential
Proven administrative experience. Experience of working to deadlines The ability to deal with conflict in a diplomatic and tactful manner Must be able to handle distressed or aggressive patients, carers or visitors
Desirable
Demonstrate knowledge of waiting list management
Analytical and Judgement
Essential
Ability to recognise and advise senior managers on operational issues affecting waiting lists, theatre schedules and capacity Must have a full understanding of the Data Protection Act 1998 and be fully conversant with patient confidentiality
Communication
Essential
Ability to multi-task and manage time effectively Displays self confidence, innovation and positive image Gives consistent and stable performance under pressure
Desirable
Understands and gives evidence of excellent customer service