Service Coordinator

2 months ago

Duxford, United Kingdom SMT GB Full time

About The Role

The main focus of this role will be to co-ordinate the end to end management of servicing and repair activities, while managing and prioritising resources to ensure customer issues are resolved in a timely manner. Ensuring a high level of cooperation and communication across the business to deliver an excellent and consistent level of service.

 

What you will be doing:

 

  • To be responsible for the co-ordination of allocated engineers diaries, materials, labour and other necessary resources required for the efficient completion of any job.
  • To action and quote for any additional repairs highlighted from engineers via any site visit reports, Service inspection reports, machine workshop inspections or direct feedback.
  • Ensure compliance with all processes and dealer operating standards in accordance with the SMT GB Integrated Management System (SHEQ) Safety, Health, Environmental care and Quality.
  • Address any H&S and/or Environmental concerns relating to case management
  • To deputise at the request of the Service Delivery Manager, during periods of holiday or other absence when so authorised
  • To bring to the attention of the Service Delivery Manager any ongoing or serious anomalies regarding costs incurred in jobs.
  • Ensure adherence to Time Guides and technical information, and to close all jobs particularly warranty jobs in accordance with them.
  • Support the Service Delivery Manager with identification of training and development of Engineers.
  • Strive to meet relevant KPI’s prescribed from KPI dashboard.

Requirements

Knowledge, Skills, And Experience

In order to set you up for success, we look for the following skills and experience:

  • Excellent Customer service skills both over the phone and email
  • Understanding mechanical terminology and associated work
  • Strong IT skills with good working knowledge of all MS systems including excel
  • Ability to work on own initiative
  • Ability to communicate effectively at all levels.
  • Reliable, honest, trustworthy, good timekeeper.
  • Able to read and  understand technical reports
  • To be positive, co-operative and flexible at all times.
  • Ability to work in a fast paced environment with conflicting priorities
  • Ability to manage resources through planning and co-ordinating

 

Desirable:

  • Previous knowledge of invoice management desirable
  • Ability to read and understand parts catalogues desirable

Benefits

What We Offer You

In addition to a competitive salary, you will have access to the following benefits:

  • 5% Employer Pension contribution
  • 25 days annual leave + Bank Holidays
  • Cycle to Work Scheme
  • Life Assurance 4 x annual salary
  • Yulife – Wellbeing App offering discounts and vouchers
  • Financial/Physical/Mental Health Counselling and Coaching sessions
  • Free Will writing service
  • EAP, which includes 24/7 Doctor access
  • Healthshield – Cashplan for all employees
  • Family Friendly policies
  • Company events

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