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Regional Operations Coordinator

2 months ago

Duxford Cambridgeshire, United Kingdom Complete Security Recruitment Full time

Position Overview: The Regional Operations Coordinator plays a vital role in assisting Field Services Managers, Project Managers, and the Branch Manager by overseeing and executing administrative functions within the designated regional area.

Key Responsibilities:

  • Manage incoming customer inquiries and document any necessary work that requires scheduling.
  • Assist the Field Service Manager (FSM) in adjusting schedules for Field Service Engineers (FSE) due to unexpected changes such as callouts or absences.
  • Coordinate client appointments based on the schedule established by the FSM.
  • Support the FSM in organizing follow-up or remedial work by reaching out to customers to arrange appointments.
  • Transform all authorized quotes (New Works, Small Works, Service) into Work Orders (WO).
  • Ensure all necessary actions are finalized before invoicing for completed work.
  • Process closed work orders (NW, SW, and Callouts) and generate invoices for customers or the Finance Administrator as required.
  • Assist FSMs, Project Managers, and Regional Operations Managers with the creation of purchase orders, including product requests in collaboration with the inventory team.
  • Contact clients 30 days before payment deadlines to confirm there are no outstanding claims.
  • Work closely with the Regional Operations Manager and Finance Team to follow up on overdue payments.
  • Be prepared to undertake additional responsibilities to cover for the Field Service Manager when necessary.
  • Deliver exceptional customer service when interacting with clients.
  • Foster strong, professional relationships with customers, suppliers, and colleagues across various departments.
  • Exemplify the company’s core values: Respect & Diversity, Professionalism, Customer Focus, Innovation, and Simplicity.

Core Competencies & Essential Skills:

  • Organizational Skills: Strong planning, attention to detail, time management, logical reasoning, and decision-making abilities.
  • Communication Skills: Effective communicator with a friendly demeanor and a positive outlook.
  • Additional Skills: Demonstrates empathy, determination, resilience, and responsiveness.
  • Technical Proficiency: Competent IT skills with a keen eye for detail and a foundational understanding of fire safety principles.

Desired Skills and Training:

  • Completion of FIA courses.
  • Participation in service technicians' communication training.
  • FIA Fundamentals units 1 & 2.
  • Knowledge of BS5839-1 standards.