Undergraduate Administrator

4 weeks ago

Maidstone, United Kingdom Maidstone and Tunbridge Wells NHS Trust Full time

Job overview

An opportunity has arisen for a 6-month fixed term contract Administration Support Clerk in the Overseas Visitors Team.

The Oversea Visitors Team is responsible for identifying patients that may not be entitled to receive free NHS care and recovering the cost of their treatment if necessary

We are seeking an enthusiastic, adaptable and hardworking individual with excellent communication and computer skills. You will be self-motivated and have a willingness to learn new skills

The ideal candidate will be based in the Overseas Team office at Maidstone Hospital. However, there will be a requirement for the post holder to be flexible in their working arrangements as they may be required to work at the Trust’s Tunbridge Wells site. A regular, free to use, staff bus runs between the two sites

The position is for 37.5 hours per week, Monday – Friday.

Main duties of the job

· To run daily reports on Inpatient and Outpatient activity

· Maintain an Excel spreadsheet based tracking system

· To act as the first point of contact for issues relating to the daily reports run for the Overseas Visitor Team.

· To provide clerical and general administration support.

· To make and receive telephone calls related to the Overseas Visitor Team.

· To undertake training on all aspects of the administration work in the department.

Working for our organisation

MTW is a large acute hospital trust in the south-east of England. 
We provide a full range of general hospital services and some aspects of specialist and complex care to around 600,000 people living in west Kent and East Sussex. We have a team of over 8,000 full and part-time staff. We also provide specialist cancer services to around 2 million people across Kent and East Sussex via the Kent Oncology Centre.

In the 2024 NHS staff survey, our employees ranked MTW among the top 10 NHS Trusts nationwide and the second-best Trust to work for in the South East.

Would you like to work flexibly? In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement.

Detailed job description and main responsibilities

Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions.

At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.

We support our staff with disabilities to ensure they have the adjustments they need to be the best they can be in the workplace. Collaborating with Access to Work means that our staff are assessed by experts in the workplace and we ensure that their recommendations are implemented as quickly as possible. You can find out more here: Access to Work: get support if you have a disability or health condition: What Access to Work is - GOV.UK (www.gov.uk)

Interview Date: TBC

Person specification

Qualification

Essential criteria

GCSE Grade 4 and above (or equivalent) in English and Math is essential.

Desirable criteria

Microsoft vendor qualifications Level 2 Business Administration or Customer Service qualification

Experience/ Knowledge

Essential criteria

Experience of working as part of a team and/or multidisciplinary team. Computer literate including recent working knowledge of Microsoft Office packages (including Word, Excel and Outlook), e-mail and the Internet

Desirable criteria

Additional relevant experience. Experience of working as part of a team and/or multidisciplinary team.

Skills

Essential criteria

Excellent administrative skills Excellent organisational skills Excellent communication skills, dealing with people, queries and being able to diffuse confrontational situations Ability to organise, prioritise own work and use initiative. Ability to comprehend and work within the Trust’s policies on information governance, data protection, equal opportunities, health & safety and meet the differing needs of the patients. Work with systems for collecting data of therapy activities. Accuracy and attention to detail is required when preparing and recording patient details. Able to carry out moderate physical effort throughout the working day

Desirable criteria

Negotiation, influencing and persuasion skills

Attributes

Essential criteria

Fluent spoken and written English Problem solving, flexible approach Demonstrate Initiative Professional Able to work as a team member Able to meet deadlines. Empathetic, understanding of needs of service users and providers

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