Outpatient Appointments Supervisor
2 months ago
Job summary
The Outpatients department is on the lookout for an enthusiastic individual to support the management of the team as the Appointments Supervisor/Team Lead. This will be an operational role and will involve day-to-day management of staff including the allocation of tasks.
You should be able to stay calm under pressure and display a can-do attitude, and demonstrate experience of managing staff.
Main duties of the job
You will support and manage the team in order to maintain our excellent appointment booking service, review the clinic utilisation for given specialties and liaise with managerial staff regarding all aspects of the outpatient service.
About us
Our Organisation
The Princess Alexandra Hospital NHS Trust (PAHT) provides a full range of general acute, outpatient and diagnostic services at The Princess Alexandra Hospital in Harlow, the Herts and Essex Hospital in Bishop's Stortford, and St Margaret's Hospital in Epping.
We employ 3,500 staff and serve a local population of around 350,000 people living in west Essex and east Hertfordshire, centred on the M11 corridor and the towns of Harlow, Bishop's Stortford and Epping. Our extended catchment area incorporates a population of up to 500,000 and includes the areas of Hoddesdon, Cheshunt and Broxbourne in Hertfordshire.
Our Values
The Princess Alexandra Promise to our patients as identified by our 3 values which will contribute to improving our patient experiences:
Patient at heart - Always holding the patient and their wellbeing at the centre of our thoughts and efforts
Everyday excellence - Sharing and celebrating our successes, being honest when we get it wrong, giving us the ability to learn from both
Creative collaboration - Knowing strength comes from diversity, we combine our experiences, skills and talents, working together to find new and better ways to care
The Trust believes in investing in all our staff and rewarding high standards of care whilst building for excellence and in return we expect our staff to uphold the Trust values to the highest level.
Job description
Job responsibilities
For further details, please refer to the attached job description and person specification, available to download at any time.
Person Specification
Person Spec
Essential
Meets person spec
Desirable
Meets Criteria
Teams interview
Essential
Education to GCSE level
Desirable
Experience and transferable skills-
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