Outpatient Appointments Team Leader

6 days ago


Harlow, Essex, United Kingdom The Princess Alexandra Hospital NHS Trust Full time
Job Overview

The Princess Alexandra Hospital NHS Trust is seeking a highly skilled and motivated individual to join our Outpatients department as an Appointments Supervisor/Team Lead.

About the Role

This operational role will involve day-to-day management of staff, including the allocation of tasks. The successful candidate will be able to stay calm under pressure, display a can-do attitude, and demonstrate experience of managing staff.

Main Responsibilities

The Appointments Supervisor/Team Lead will support and manage the team to maintain our excellent appointment booking service. This includes reviewing clinic utilisation for given specialties and liaising with managerial staff regarding all aspects of the outpatient service.

About Us

The Princess Alexandra Hospital NHS Trust provides a full range of general acute, outpatient, and diagnostic services at various locations in west Essex and east Hertfordshire. We employ 3,500 staff and serve a local population of around 350,000 people.

Our Values

Our organisation is guided by three core values:

  • Patient at heart - We always hold the patient and their wellbeing at the centre of our thoughts and efforts.
  • Everyday excellence - We share and celebrate our successes, are honest when we get it wrong, and use this to learn from both.
  • Creative collaboration - We combine our experiences, skills, and talents to find new and better ways to care.

We believe in investing in all our staff and rewarding high standards of care while building for excellence. In return, we expect our staff to uphold the Trust values to the highest level.

Requirements

To be considered for this role, you should have the following qualifications and skills:

  • Educated to GCSE level or equivalent.
  • Experience and transferable skills, preferably in a healthcare setting.

For further details, please refer to the attached job description and person specification.



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