Client Support Advisor

1 month ago

Manchester, United Kingdom Wates Full time

CLIENT SUPPORT ADVISOR 

Are you providing amazing customer service in your current role but ready for the next step? 

We are currently recruiting for a Customer Care Advisor to join our fabulous team on a full time, permanent basis. We’re looking for someone who has a passion for delivering outstanding customer service whilst being professional and friendly at all times 

It’d be amazing (but not essential) if you have previous experience of working on an FM Helpdesk in a busy environment because this is what you’ll be doing: 

• Delivering great customer service to our clients and contractors 

• Building outstanding working relationships with our clients, contractors and other functions within the business 

• Managing emails and phone calls 

• Dealing with enquiries from clients and contractors 

• Supporting clients and contractors with any queries 

• Assigning jobs to contractors within an agreed time frame 

• Chasing up jobs that have not been accepted/attended to 

• Managing and updating business-critical issues daily 

• Updating systems to ensure complete transparency 

• Ensuring that maintenance work is processed in a timely manner 

• Communicating with contractors daily, to minimise overdue work 

• Challenging unnecessary call-outs and response times 

• Working closely with site managers and engineers to ensure a one-team approach to management of maintenance issues 

• Operating and being measured against business KPIs 

• Demonstrating professionalism at all times 

This particular position will involve the raising and administration of a high volume of quoted works so if that is a process you are familiar with then please apply 

To be successful you’ll need to be: 

• Tenacious and results orientated 

• IT literate 

• Confident, efficient and reassuring on the phone 

• Great at prioritising and multi-tasking 

• Friendly and professional 

• Looking for ways we can do things better 

• Ambitious and keen to progress 

We’ll give you full training as part of your induction as well as the opportunity to make the role your own. You’ll be part of a close, fun team and be fundamental to shaping the future success of Customer Care within Wates FM and of course your own career aspirations 

Wates FM successfully provides Facilities Management services in technically demanding environments, and our portfolio includes some of the UK’s best-known companies, providing stand-alone hard services, planned and reactive maintenance and technically led FM solutions to single and multi-site operations. This is an office based position. 

WHAT WE OFFER 

  • Competitive salary 

  • Extensive corporate benefits including, Private Medical, Pension 5% employers’ contribution, Health and Wellness programme, 22 days holidays + bank holidays and much more… 

  • Excellent range of learning and development activity to support your career progression. 

  • Industry leading family leave benefits to included 26 weeks fully paid maternity, 8 weeks fully paid paternity. 

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