Client Advisor

7 months ago

Manchester, United Kingdom Turning Point Full time

**Job Introduction**:
Turning Point is a charity that providing support and encouragement, delivering innovative services and generally improving life for individuals affected by drug and alcohol misuse or mental health problems, or those with learning disabilities.

An exciting new opportunity has arisen for a Client Advisor to join the Global Service Delivery (GSD) team at Turning Point specifically supporting individuals seeking support with drug and alcohol misuse. You will provide first point of contact for clients and professionals wanting to arrange a referral into Turning Point’s substance misuses services across a wide geographical reach across the UK.

We are located in the heart of Manchester and are within close proximity to transport links.

It is a fixed-term position. We have full-time and part-time opportunities.

**Role Responsibility**:
As a Client Advisor your main responsibilities will be:

- To answer high volumes of calls in a fast paced contact centre environment
- To carry out initial triage and screening for new clients who want to make a referral for treatment.
- To process confidential data accurately and sensitively, in accordance with GDPR and best practice
- To follow process maps for completing referrals and enquiries to ensure full compliance
- To update Turning Points Client Record system and other related systems with new information and keeping existing records accurate and up to date
- Manage and escalate risk in line with agreed processes
- To work towards and exceed performance indicators and service levels set by your manager

It is essential that you have excellent communication skills, both written and verbal, and able to liaise confidently with people at all levels. You will be able to demonstrate empathy, have a non-judgmental approach when supporting the wide ranging, diverse client base using our services. PC literacy is a key requirement and experience of data input into CRM systems and a good understanding of Microsoft Office.

**About us**:
As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer.

We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support.

**What Benefits Will I Receive?**

We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career - we want to support you in every way we can with our total reward package that includes:

- Comprehensive learning and development opportunities so we can invest in your future - we’re proud to have a silver accreditation from _Investors in People. _Choose from our range of courses to gain recognised qualifications
- 28 days’ paid holiday a year, increasing with each year of service up to 30 days. Plus the option to buy or sell additional holidays and spread the cost
- An exclusive discounts hub for TP colleagues, to help make your money go further - including high street shopping, pubs and restaurants, mobile phones, gym memberships, and much more. You’ll also have access to the Blue Light Card, for even more discounts and savings
- Flexible working solutions to support your work-life balance
- Life Assurance of up to 3x annual salary and a competitive Pension Scheme to support your savings and security
- Access to our Rightsteps Therapy service - free, confidential telephone based counselling sessions, access to an online wellbeing platform, and a Financial Education hub to support your total wellbeing
- A 24/7 Employee Assistance Programme including a Digital GP, legal advice and more - all free to you and your immediate family
- Recognition awards to recognise colleagues’ inspirational work and dedication, as well as Long Service bonuses to celebrate your commitment to us
- Flexible benefit options including a Cycle to Work scheme and interest-free Season Ticket Loans
- A £300 bonus if you successfully refer a friend as a new colleague through our Refer a Friend scheme, as a thanks from us
- We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closing date._

Turning Point

**Attached documents**:

- Client Advisor JD (4).pdf

Apply

  • Debt Advisor

    7 months ago

    Manchester, United Kingdom The Debt Advisor Full time

    **Job Description and Specification** Job Title: Debt Advisor Department: The Debt Advisor Responsible to: Head of Operations Hours of work: 35 hours per week Main Purpose: To provide whole of market advice to prospective consumers The Debt Advisor is a rapid growing business with a firm foothold in the IVA and Debt Management market. We are looking to...

  • Customer Service Advisor

    7 months ago

    Manchester, United Kingdom Switch Advisor Ltd Full time

    As a Customer Service Advisor, you will play a crucial role in ensuring our customers have a positive experience with our products/services. You will be responsible for addressing customer inquiries, resolving issues, and providing support to enhance overall customer satisfaction. **Responsibilities**: - Provide exceptional customer service to clients by...

  • Debt Management Advisor

    4 days ago

    Manchester, United Kingdom The Debt Advisor Full time

    **Reporting to**: **Debt Management Team Manager** **Background** As a long serving debt solutions provider for over 22 years, the business is in a process of significant change to facilitate exciting growth plans in the Debt Management space. We have a wealth of experience and are looking to add to our already amazing team of dynamic and motivated...

  • Client Advisor

    7 months ago

    Manchester, United Kingdom Diesel Full time

    **Client Advisor**: Diesel has long been a leading pioneer in denim and casual fashion, known for moving outside and ahead of trends in its industry. While retaining always its DNA, in recent years Diesel has evolved into the world of premium casual wear, becoming a true alternative to the established luxury market. Diesel is a truly worldwide organization....

  • Client Service Advisor

    4 days ago

    Manchester, United Kingdom Aon Full time

    **Responsibilities**Client Service Advisor - Commercial Insurance - (Manchester,UK)** **We’re Hiring!** Aon’s UK Retail business are currently recruiting a Client Service Advisor to join our team based in Manchester.This role is a hybrid role - office and home-based working The Client Service Advisor will be primarily responsible for providing a high...

  • Client Advisor

    7 months ago

    Manchester, United Kingdom Turning Point Full time

    **Job Introduction**: Turning Point is a charity that providing support and encouragement, delivering innovative services and generally improving life for individuals affected by drug and alcohol misuse or mental health problems, or those with learning disabilities. An exciting new opportunity has arisen for a Client Advisor to join the Global Service...

  • Client Advisor

    7 months ago

    Manchester, United Kingdom Turning Point Full time

    **Job Introduction**: Turning Point is a charity that providing support and encouragement, delivering innovative services and generally improving life for individuals affected by drug and alcohol misuse or mental health problems, or those with learning disabilities. An exciting new opportunity has arisen for a Client Advisor to join the Global Service...

  • Client Advisor

    6 days ago

    Manchester, United Kingdom Marsh Full time

    **Client Advisor - Corporate** We have a fantastic opportunity to join our Corporate Team as a Client Advisor. This is the perfect role for someone with a strong background in corporate or commercial insurance account handling looking to join an established, market leading insurance broker. **What can you expect?** - The opportunity to join a growing and...

  • Client Relations Advisor

    7 months ago

    Manchester, United Kingdom DMG Client Solutions Ltd Full time

    NO EXPERIENCE NEED! IMMEDIATE START AVAILABLE! FULL TRAINING PROVIDED! **Responsibilities**: - Fulfil the company's mission and values. - Diplomatically resolve customer issues and concerns. - Analyse systems to find product pricing or availability information for customers. - Build quality relationships - Problem solving - Negotiating the best deals for...

  • Client Advisor

    7 months ago

    Manchester, United Kingdom Turning Point Full time

    **Job Introduction**: Turning Point is a charity that providing support and encouragement, delivering innovative services and generally improving life for individuals affected by drug and alcohol misuse or mental health problems, or those with learning disabilities. An exciting new opportunity has arisen for a Client Advisor to join the Global Service...

  • Client Advisor

    7 months ago

    Manchester, United Kingdom Turning Point Full time

    **Job Introduction**: Turning Point is a charity that providing support and encouragement, delivering innovative services and generally improving life for individuals affected by drug and alcohol misuse or mental health problems, or those with learning disabilities. An exciting new opportunity has arisen for a Client Advisor to join the Global Service...

  • Debt Management Collections Agent

    6 months ago

    Manchester, United Kingdom The Debt Advisor Full time

    **Job Description and Specification** Job Title: Debt Management Collections Agent Department: The Debt Advisor Responsible to: Debt Management Team Leader Hours of work: 35 hours per week Main Purpose: To support the Debt Management Team Leader in ensuring that there is effective daily management of payment plans across our book of clients. The Debt...

  • Private Client Advisor

    2 weeks ago

    Greater Manchester, United Kingdom Actis Recruitment Full time

    **Job Title:** Private Client Advisor**Location:** North West, Cheshire, Greater ManchesterWe are seeking a skilled Private Client Advisor to join our team. As a Private Client Advisor, you will be responsible for providing expert advice on wills, probate, and estate planning to clients.**Key Responsibilities:**Advising clients on wills, probate, and estate...

  • HNW Client Advisor

    4 weeks ago

    Manchester, United Kingdom Georgiana Head Recruitment Limited Full time

    About Georgiana Head Recruitment Limited:We are a leading recruitment agency that specializes in placing top talent in key roles.Job Title: HNW Client AdvisorEstimated Annual Salary: £100,000 - £160,000Job Description:We are seeking a seasoned HNW Client Advisor to provide personalized financial guidance to high net worth individuals and...

  • Client Financial Advisor

    3 weeks ago

    Manchester, United Kingdom CV-Library Full time

    Job Summary: Client Financial AdvisorWe require a skilled Client Financial Advisor to join our team. The ideal candidate will possess strong financial and technical reporting experience within a client service role, advanced Excel skills, and a solid understanding of financial analysis.About this Role:Reconcile service charge income and expenditure with...

  • Client Advisor

    7 months ago

    Manchester, United Kingdom Burberry Full time

    At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide an environment...

  • Junior Corporate Insolvency Administrator

    6 months ago

    Manchester, United Kingdom The Debt Advisor Full time

    **Job Description and Specification** **Job Title**: Junior Corporate Insolvency Administrator **Department**:The Debt Advisor / The Business Debt Advisor **Responsible to**: Head of Operations **Hours of work**: 35 hours per week This is a great opportunity to for someone to progress in the fascinating world of corporate and personal...

  • Senior Client Advisor

    1 week ago

    Manchester, United Kingdom Cross Insurance Full time

    About the JobAs a Senior Client Advisor at Cross Insurance, you will oversee the overall management and oversight of assigned agency accounts. You will provide marketing and underwriting support for new and renewed accounts, demonstrate expertise in various account types, and collect and review census data for renewal purposes.

  • Client Advisor

    7 months ago

    Manchester, United Kingdom Tiffany & Co. Full time

    **Overview**: Tiffany & Co... the name instills images of Beauty, Romance and the iconic Blue Box. It is a Symbol of Excellence. For over 185 years, Tiffany has created a legacy of exquisite designs and romantic ideals. Tiffany & Co.'s rich heritage of celebrated artists, historic milestones and magnificent jewelry creates the foundation from which our...

  • Client Advisor

    7 months ago

    Manchester, United Kingdom Tiffany & Co Full time

    **Position**: **Overview**: Tiffany & Co... the name instills images of Beauty, Romance and the iconic Blue Box. It is a Symbol of Excellence. For 185 years, Tiffany has created a legacy of exquisite designs and romantic ideals. Tiffany & Co.'s rich heritage of celebrated artists, historic milestones and magnificent jewelry creates the foundation from which...