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Community Administration Assistant

2 months ago

Harrow, United Kingdom London North West University Healthcare NHS Trust Full time

Job summary

o Work within the Clinical Support Team to provide a comprehensive clerical support serviceo Responsibility for data entry and maintenance of database Assists in the organisation of workload management - word processing, distributing and filing Liaison with clinical and admin staff both within and outside the Contact with patients and other relevant external agencies & extensive contact with GP's patients and other relevant external Booking Appointments

Main duties of the job

o Liaison with staff both within and outside the department, contact with GPs patients, families and other relevant external Responsibility for providing and receiving complex/sensitive information requiring tact, empathy and Respond to a high volume of external/internal enquires via personal, written and telephone Responsibility for implementing instructions involving liaison with patients, families, hospitals, GPs and other agencies in connection to patients and their Excellent communication skills Booking Appointments as required

About us

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

We run major acute services at:

Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK St Mark's Hospital: an internationally renowned specialist centre for bowel disease Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.

Job description

Job responsibilities

To view the main responsibility, please see the attached the Job Description and Person Specification.

Person Specification

Education/ Qualifications

Essential

oGCSE's grade C and above, including English and Mathematics.

Desirable

NVQ 3 in admin/customer care or equivalent qualification

Knowledge & Experience

Essential

oExcellent organisational skills oExcellent interpersonal skills oHas a demonstrable record of recording data and maintaining databases and other sources of information

Desirable

Previous experience of working for the NHS Cerner Experience

Skills, Abilities and Attributes

Essential

oAble to communicate clearly with patients, relatives, healthcare professionals oAbility to work as part of a team oAbility to work under pressure