Contact Centre Advisor
3 weeks ago
At UK Biobank, that’s where.
UK Biobank is helping to pioneer new pathways in health, believing that people have the right to live longer and more fulfilling lives.
We’re a team aiming to make a difference to millions of people on this planet - and an employer who cares passionately about the diverse range of professionals who have come together to drive our incredible journey.
This role is pivotal to that journey.
Can you do it?The answer is “yes”, if you have a keen interest in developing your career within a contact centre environment. The key responsibilities are;
- Handling inbound/outbound calls and emails from UK Biobank participants in a timely manner
- Responding promptly, efficiently, politely and professionally to all calls and emails, escalating queries where required
- Updating CRM systems with accurate participant data
- Suggesting service improvements and other developments, and work with your colleagues to implement changes
- Achieving KPIs to drive quality and ensure targets are met
- Working in accordance with policies and procedures, ensuring that all interactions with participants are appropriately handled and recorded
The Participant Contact Centre aims to promote ongoing engagement and the team is central to delivering a great experience for all 500,000 of our participants.
The working pattern for this role is 35 hours per week (5 x 7 hours shifts over Monday to Saturday) with expected 3 days per week in the office (based in Cheadle, Stockport, until 2026 when we move to Manchester Science Park).
Is this 'you'?Reporting to the Team Leader, you’ll have:
- Experience of working within a contact centre environment
- Experience in working within a quality-focused organisation
- Able to engage and communicate effectively and professionally
- Attentive to detail and ability to follow standard operating procedures
- Experience in contact centre/CRM software systems
- Excellent organisation and time-management skills with the ability to multi-task and prioritise work
Our passion for diversity and equality means creating a work environment for all employees that is welcoming, respectful, engaging, and enriched with opportunities for personal and professional development.
What's on offerIf that is ‘You’, find out more about an exceptional role that offers an outstanding rewards package.
- 26 days' annual leave (which increases with length of service) plus Bank Holidays
- Holiday buy scheme (buy up to 1 week of additional leave per year)
- A paid day off for your birthday (in addition to annual leave)
- Flexible (hybrid) working, including modern offices in Greater Manchester (initially based in Stockport with a move to Manchester Science Park mid to late 2026)
- USS Pension Scheme which is a ‘hybrid’ defined benefit/defined contribution scheme
- Enhanced family leave (available from day 1 of employment)
- Cycle to work scheme
- Professional subscriptions reimbursement (where applicable)
- Free gym on site
- On site Canteen
- Subsidised lunches (£5.50 contribution per day when working on site) and refreshments
- Free car parking
- Employee discounts portal
- 20% Discount at EE
- Employee Assistance Programme
- Eye-care scheme
- Annual flu vaccination
- Life Assurance cover
INDHP
The job advert closing date may change, so we recommend that if you are planning to apply that you do so without delay. UK Biobank is a large-scale biomedical database and research resource containing in-depth genetic and health information from half a million UK participants. The database, the largest and most comprehensive of its kind in the world, is anonymised and made widely accessible by UK Biobank to global researchers who use it to find new scientific discoveries about common and life-threatening diseases – such as cancer, heart disease and stroke which strike in mid-later life. UK Biobank is an innovative organisation with over 250 staff across four sites in the UK that fosters an engaging environment and supports the development of our staff. Our dedicated teams work alongside the world's leading biomedical scientists in our joint mission to improve public health.
-
Contact Centre Advisor
3 weeks ago
Stockport, United Kingdom UK Biobank Limited Full timeWhere can a Contact Centre Advisor directly improve the health of everyone, everywhere? At UK Biobank, thats where. UK Biobank is helping to pioneer new pathways in health, believing that people have the right to live longer and more fulfilling lives. Were a team aiming to make a difference to millions of people on this planet - and an employer who cares...
-
Contact Centre Advisor
3 weeks ago
Stockport, United Kingdom UK Biobank Limited Full timeWhere can a Contact Centre Advisor directly improve the health of everyone, everywhere?At UK Biobank, thats where.UK Biobank is helping to pioneer new pathways in health, believing that people have the right to live longer and more fulfilling lives.Were a team aiming to make a difference to millions of people on this planet - and an employer who cares...
-
Contact Centre Advisor
3 weeks ago
Stockport, United Kingdom UK Biobank Limited Full timeDescriptionWhere can a Contact Centre Advisor directly improve the health of everyone, everywhere?At UK Biobank, thats where.UK Biobank is helping to pioneer new pathways in health, believing that people have the right to live longer and more fulfilling lives.Were a team aiming to make a difference to millions of people on this planet - and an employer who...
-
Contact Centre Advisor
3 weeks ago
Stockport, United Kingdom UK Biobank Limited Full timeDescription Where can a Contact Centre Advisor directly improve the health of everyone, everywhere? At UK Biobank, thats where.UK Biobank is helping to pioneer new pathways in health, believing that people have the right to live longer and more fulfilling lives.Were a team aiming to make a difference to millions of people on this planet - and an employer who...
-
Participant Contact Centre Advisor
5 months ago
Stockport, United Kingdom UK Biobank Full time**Description**: **Overview of the role**: UK Biobank are delighted to be recruiting for a Participant Contact Centre Advisor based at our modern offices in Cheadle. The Participant Contact Centre (PCC) provides professional, friendly and courteous support to UK Biobank participants, handling requests for study information, providing guidance and answering...
-
Participant Contact Centre Advisor
6 months ago
Stockport, United Kingdom UK Biobank Full time**Description**: **Overview of the role**: UK Biobank are delighted to be recruiting for a Participant Contact Centre Advisor based at our modern offices in Cheadle. The Participant Contact Centre (PCC) provides professional, friendly and courteous support to UK Biobank participants, handling requests for study information, providing guidance and answering...
-
Contact Centre Sales Advisor
6 months ago
Stockport, United Kingdom Emprego UK Full timeJoin us as a Contact Centre Sales Advisor in our Stockport contact centre earning £22,300 per annum with incentives on top - you can earn an extra £4,900 on average by smashing targets. We operate a hybrid working pattern which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week. Our people...
-
Contact Centre Sales Advisor
6 months ago
Stockport, United Kingdom Emprego UK Full timeJoin us as a Contact Centre Sales Advisor in our Stockport contact centre earning £22,300 per annum with incentives on top - you can earn an extra £4,900 on average by smashing targets. We operate a hybrid working pattern which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week. Our people...
-
Contact Centre Service Advisor
5 months ago
Stockport, United Kingdom Sky Full timeJoin Sky as a Contact Centre Service Advisor in our Stockport contact centre earning £21,600 rising to £22,600 per annum on completion of your Starting Out training with the opportunity to earn up to 10% bonus every year too. It’s our people that make Sky a truly exciting and inclusive place to work - a place where you can be yourself and let your...
-
Contact Centre Service Advisor
6 months ago
Stockport, United Kingdom Emprego UK Full timeJoin Sky as a Contact Centre Service Advisor in our Stockport contact centre earning £21,600 rising to £22,600 per annum on completion of your Starting Out training with the opportunity to earn up to 10% bonus every year too. It's our people that make Sky a truly exciting and inclusive place to work - a place where you can be yourself and let your skills...
-
Contact Centre Service Advisor
6 months ago
Stockport, United Kingdom Sky Full timeJoin Sky as a Contact Centre Service Advisor in our Stockport contact centre earning £21,600 rising to £22,600 per annum on completion of your Starting Out training with the opportunity to earn up to 10% bonus every year too. It’s our people that make Sky a truly exciting and inclusive place to work - a place where you can be yourself and let your...
-
Contact Centre Agent
6 months ago
Stockport, United Kingdom Platinum Financial Recruitment Full time**LOCATION** **Stockport** **SALARY** **£21420 - £25000** **JOB TYPE** **Permanent** **REF** **AW2402-07_1708619965** **Contact Centre Agent** **£21,420 - £25,000 + monthly bonuses of £200** **Stockport - easy access via car & public transport (5-minute walk from town centre)** - Are you someone who has the nature ability to care for...
-
Contact Centre Sales Advisor
5 months ago
Stockport, United Kingdom Sky Full timeJoin us as a Contact Centre Sales Advisor in our Stockport contact centre earning £22,300 per annum with incentives on top - you can earn an extra £4,900 on average by smashing targets. We operate a hybrid working pattern which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week. Our people...
-
Inbound Call Centre Advisor
5 months ago
Stockport, United Kingdom MPJ Recruitment Ltd Full time**Inbound Call Centre Advisor** **Monday-Friday 9am-5pm (optional overtime available on Sat)** **£22,308 + monthly bonus £30,000-£45,000 OTE** **Denton** **Permanent, full time.** MPJ Recruitment are proud to be working with a brilliant client based in Denton, Manchester. They are looking for down to earth, driven, and professional individuals to...
-
Contact Centre Agent
5 months ago
Stockport, United Kingdom LSH Auto Full timeWe have a great opportunity for a Contact Centre Agent to join our Customer Experience Centre, based in our flagship dealership in Stockport.This is a full-time role, office based.Hours 40Monday - Saturday (Rota)RequirementsYou will be: Handling all telephone and online enquiries irrespective of their nature, ensuring that the brand is represented...
-
Contact Centre Administrator
5 months ago
Stockport, United Kingdom Stockport NHS Foundation Trust Full timeContact Centre Administrator - BAND 3 (full and part time hours available) We are currently looking for Community Clerical Officers to assist in continuing to expand our already successful Single Point of Access Service based at Kingsgate House in Stockport. We require able multitaskers to join our team and the ideal applicant must be a dynamic individual...
-
Contact Centre Administrator
5 months ago
Stockport, United Kingdom Stockport NHS Foundation Trust Full timeContact Centre Administrator - BAND 3 (full and part time hours available) We are currently looking for Community Clerical Officers to assist in continuing to expand our already successful Single Point of Access Service based at Kingsgate House in Stockport. We require able multitaskers to join our team and the ideal applicant must be a dynamic individual...
-
Contact Centre Administrator
5 months ago
Stockport, United Kingdom Stockport NHS Foundation Trust Full timeContact Centre Administrator - BAND 3 (full and part time hours available) We are currently looking for Community Clerical Officers to assist in continuing to expand our already successful Single Point of Access Service based at Kingsgate House in Stockport. We require someone with excellent communication skills, both verbal and written and individuals who...
-
Contact Centre Agent
6 months ago
Stockport, United Kingdom Jobs Butler Full time**Basic salary up to £22,000 with annual earning potentials of over £30,000** **Core Skills**: - Fantastic telephone manner - Resilient and hard-working - Understand your role within Treating Customers Fairly (TCF) - High level of attention to detail **You may also be able to demonstrate experience with**: - Maintaining business logs using a CRM...
-
Customer Payment Advisor
5 months ago
Stockport, United Kingdom Platinum Financial Recruitment Full time**LOCATION** **Stockport** **SALARY** **£21420 - £22680** **JOB TYPE** **Permanent** **REF** **AW2307-15_1690550940** **Customer Payment Advisor** **£21,420 basic with an OTE of £25,000** **Stockport, full time** Are you currently working within a customer service role whether that be care homes, fitness, retail, hospitality or contact centres...
