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Group Reservations Agent
4 months ago
The Role
As a Group Reservations Agent, you will be working within a team of 14 for our Group Reservations Manager and be responsible for handling telephone enquiries and administering guest bedroom bookings from enquiry to confirmation. Group Reservations Agents need a friendly warm personality and be enthusiastic about our beautiful hotels and keen to help the guest with planning their stay and choosing the best options for them to ensure total satisfaction.
Enquiry handling on the telephone Giving information on bedroom and spa availability and rate structure across our five hotels Inputting reservations for bedroom, spa, restaurant and lounge bookings Liaising with the Group Spa Reservations/Spa Reception team for beauty treatment requests Administering bookings and actioning accurate and timely confirmations to all guests, online, by email and by letterRequirements
Excellent telephone manner Computerised reservation experience preferred Excellent attention to detail when direct inputting data into our systems Available to work 5 days on a rota basis including weekend shifts (1 weekend off in 3). The office opens 8am 6.30pm so your 7.5 hr shifts will be completed between these hoursThe Benefits
An additional end of financial year service charge bonus 4 weeks holiday rising to 5 weeks with service 8 Bank holidays Free car parking In addition you will receive a range of company benefits including:
Discounted hotel accommodation for yourself and your family at all hotels
Discounted hair treatments at our two Utopia Spas
Discount off all food & beverage at all hotels
Discount of individual treatments booked in our two Utopia Spas
Discount on retail products in our two Utopia Spas
Refer a friend staff recruitment scheme In additional you will enjoy a range of other benefits when you celebrate your 1 yr, 3 yr and 5 yr anniversary including; your birthday off paid, complimentary overnight stays, complimentary lunch/afternoon tea and service related holiday
#reservations #hospitality #customerservice #sales
