Group Reservations Agent

3 weeks ago


Crawley, United Kingdom Alexander Hotels Full time

**GROUP RESERVATIONS AGENT**

**£25,674 OTE per annum, (£21,674 + £2,000 per annum guaranteed service charge payment paid quarterly + £2,000 additional realistic bonus potential)**

**The Place**

The Group Reservations Agent role is based at our Alexander House Hotel & Utopia Spa, part of Alexander Hotels a private group of quality hotels of distinction just outside London.

Our Group Reservations Office located at the Hotel, deal with enquiries and bookings for guest accommodation for our five hotels.

Please see our website for a full list of facilities for all our Hotels.

**The Role**

As a Group Reservations Agent, you will be working within a team of 14 for our Group Reservations Manager and be responsible for handling telephone enquiries and administering guest bedroom bookings from enquiry to confirmation. Group Reservations Agents need a friendly warm personality and be enthusiastic about our beautiful hotels and keen to help the guest with planning their stay and choosing the best options for them to ensure total satisfaction.
- Enquiry handling on the telephone
- Giving information on bedroom and spa availability and rate structure across our five hotels
- Inputting reservations for bedroom, spa, restaurant and lounge bookings
- Liaising with the Group Spa Reservations/Spa Reception team for beauty treatment requests

**Requirements**:

- Excellent telephone manner
- Computerised reservation experience preferred
- Excellent attention to detail when direct inputting data into our systems
- Available to work 5 days on a rota basis including weekend shifts (1 weekend off in 3). The office opens 8am - 8pm so your 8 hr shifts will be completed between these hours. Please note there are no more part time roles available presently.

**The Benefits**
- An additional end of financial year service charge bonus
- 4 weeks holiday rising to 5 weeks with service
- 8 Bank holidays
- Free car parking
- Employee uniform

In addition you will receive a range of company benefits including:
Discounted hotel accommodation for yourself and your family at all hotels
Discounted hair treatments at our two Utopia Spas
Discount off all food & beverage at all hotels
Discount of individual treatments booked in our two Utopia Spas
Discount on retail products in our two Utopia Spas
Refer a friend staff recruitment scheme In additional you will enjoy a range of other benefits when you celebrate your 1 yr, 3 yr and 5 yr anniversary including; your birthday off paid, complimentary overnight stays, complimentary lunch/afternoon tea and service related holiday

reservations #hospitality #customerservice #sales

**Salary**: £23,674.00-£25,674.00 per year

**Benefits**:

- Additional leave
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus scheme
- Quarterly bonus
- Yearly bonus

Ability to commute/relocate:

- Crawley, RH10 4QD: reliably commute or plan to relocate before starting work (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: GROUP Reservations Agent



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