Group Switchboard

1 week ago


Crawley, United Kingdom Alexander Hotels Limited Full time

**Job Ref**:ALE1083

**Branch**:Alexander Hotels Group Roles

**Location**:Alexander Hotels Group Roles, Crawley

**Salary/Benefits**:£25,795.20

**Contract type**:Permanent

**Hours**:Full Time

**Shift pattern**:straight shifts including some weekend shifts

**Hours per week**:40

**Posted date**:05/04/2024

**Closing date**:07/05/2024

**SWITCHBOARD OPERATOR**

**£27,795.20 per annum (£25,795.20 + £2,000 per annum guaranteed service charge payment paid quarterly)**

**The Place**

Alexander House Hotel Utopia Spa, part of Alexander Hotels a private group of quality hotels of distinction just outside London.

5 Red Star, Award winning Utopia Spa, 57 bedrooms including the new luxury Cedar Lodge development and a 2-bedroom self-contained Gatehouse are available for guests.

2 Award winning restaurants, Reflections Restaurant (2 Rosette x 60 covers), AG’s Restaurant (3 Rosette x 35covers) together with a range of conference and banqueting and private dining rooms catering for 8 to 95 guests.

Please see our website for a full list of facilities.

Join our Reservation Call Centre team under the direction of our experienced Reservations Revenue Manger, Matt Linkin. There are a team of 14 to ensure excellent levels of guest care can be achieved at all times.

**The Role**

A warm and friendly telephone operator with clear verbal communication skills is essential for this customer service role.

The job holder will be required to answer calls on our main switchboard covering Five hotels for both internal and external callers.

We are seeking Full time cover, 40 hrs per week, mainly weekdays, but may include some weekends. The times to be covered are between 09.00 - 17.30 or 10.00 - 18.30.

Duties include.
- Answering internal and external calls on our Mitel computerised switchboard
- Answering general guest enquiries and forwarding calls to the correct internal extensions
- Taking and recording bookings on the bookings system for lunch, dinner, afternoon tea
- Taking messages and ensuring they are delivered to the recipient in good time
- Assisting the spa reservations office with general administration duties
- Ensure all hotel post is correctly franked and in reception to await collection

**Requirements**:

- Excellent communication skills
- A warm and friendly manner
- Passion for customer service
- Basic keyboard skills
- Good attention to details and accurate data inputting skills
- Ability to be calm and professional in all situations

**The Benefits**
- An additional end of financial year service charge bonus also paid.
- 4 weeks holiday rising to 5 weeks with service
- 8 Bank holidays
- Free car parking
- Employee uniform

In addition you will benefit from a range of company benefits including:
Discounted hotel accommodation for yourself and your family at all hotels
Discounted hair treatments at our two Utopia Spas
Discount off all food beverage at all hotels
Discount of individual treatments booked in our two Utopia Spas
Discount on retail products in our two Utopia Spas
Refer a friend staff recruitment scheme In additional you will enjoy a range of other benefits when you celebrate your 1 yr, 3 yr and 5 yr anniversary including; your birthday off paid, complimentary overnight stays, complimentary lunch/afternoon tea and service related holiday



  • Crawley, United Kingdom Pertemps Network Group Full time

    **Switchboard Configurator**: - 447104229**£11.50 - £12 Per Hour** - Full Time**Temporary** **Crawley, West Sussex** **IT** **Job Description**: - Job Title: IT Switchboard Configurator Assistant (4-week Contract) - Entry Level - Location: Crawley**Job Type**: Temporary Contract - Pay: £12.00ph - Time: Monday to Friday (09:00 - 18:00) - We are...

  • Night Porter

    3 weeks ago


    Crawley, United Kingdom Alexander House Hotel & Utopia Spa Full time

    **£23,173.60 per annum, (£21,673.60 + £1,500 per annum guaranteed service charge payment paid quarterly)** **Benefits** - An additional end of financial year service charge bonus also paid - Accommodation available in East Grinstead (10-15 mins away) £350 per month - 4 weeks holiday rising to 5 weeks with service - 8 Bank holidays - Free car parking -...


  • Crawley, United Kingdom Sandman Hotel Group Full time

    Join our team and enjoy the many benefits of working for Canada's fastest-growing, privately-owned hospitality company, including a competitive employee compensation package, diverse employee schedules, and internal corporate career advancement. If you are looking for a future career in hospitality, then the Sandman Hotel Group is for you. **JOB...


  • Crawley, United Kingdom Sandman Hotel Group Full time

    Join our team and enjoy the many benefits of working for Canada's fastest-growing, privately-owned hospitality company, including a competitive employee compensation package, diverse employee schedules, and internal corporate career advancement. If you are looking for a future career in hospitality, then the Sandman Hotel Group is for you. We believe that...


  • Crawley, United Kingdom Huntress Full time

    Receptionist Temporary 3-month contract Crawley Shifts between 07:00am to 19.00 - weekly shift pattern £13.00 per hour Are you a friendly and professional person available for temporary Reception cover? We are looking for a customer focused and proactive Front of House Receptionist to join a fantastic company for 3 months based in central Crawley This...


  • Crawley, West Sussex, United Kingdom Sandman Hotel Group Full time

    Join our team and enjoy the many benefits of working for Canada's fastest-growing, privately-owned hospitality company, including a competitive employee compensation package, diverse employee schedules, and internal corporate career advancement. If you are looking for a future career in hospitality, then the Sandman Hotel Group is for you.JOB REQUIREMENTS:...


  • Crawley, United Kingdom Sandman Hotel Group Full time

    We now have an exciting opportunity for a Guest Service Agent to act as the Hotel's front line in welcoming our guests. You will be the human face of the business so a warm and genuine personality is essential. Experience in hotel reception is desirable although absolutely not a requirement; a sunny disposition, impeccable communication skills, smart...


  • Crawley, United Kingdom Sandman Hotel Group Full time

    We now have an exciting opportunity for a Guest Service Agent to act as the Hotel's front line in welcoming our guests. You will be the human face of the business so a warm and genuine personality is essential. Experience in hotel reception is desirable although absolutely not a requirement; a sunny disposition, impeccable communication skills, smart...


  • Crawley, United Kingdom Sandman Hotel Group Full time

    The Sandman Signature Gatwick Hotel are looking to recruit a Guest Service Manager to join a fantastic team at the 4 star 151-bedroom establishment in Three Bridges, just 5 minutes away from Crawley City Center and within walking distance to Three Bridges Train Station. We now have an exciting opportunity for a Guest Service Agent to act as the Hotel's...


  • Crawley, United Kingdom CXC Global Full time

    POSITION PURPOSE: To provide a First class, Front of House service, for all Customers and Visitors to the Campus. This will also include Campus related administration tasks as detailed below:- Customer Liaison: · Meet and greet campus visitors, which include checking in visitors attending simulator training sessions, classroom delegates, contractors and...


  • Crawley, United Kingdom CXC Global Full time

    POSITION PURPOSE:To provide a First class, Front of House service, for all Customers and Visitors to the Campus. This will also include Campus related administration tasks as detailed below:-Customer Liaison:· Meet and greet campus visitors, which include checking in visitors attending simulator training sessions, classroom delegates, contractors and other...

  • Receptionist

    1 month ago


    Crawley, West Sussex, United Kingdom Worth School Full time

    Receptionist (Part-time)We are seeking to appoint a part-time Receptionist to join our team in September 2024. The successful applicant will be responsible for ensuring the smooth running of the telephone system and reception area. This role is term-time only, working 4 hours per week, 8am to 10am Mondays and Fridays.As a Receptionist, your responsibilities...

  • Hotel Receptionist

    3 weeks ago


    Crawley, United Kingdom Alexander House Hotel & Utopia Spa Full time

    **HOTEL RECEPTIONIST** **£22,000 per annum, (£20,500 + £1,500 per annum guaranteed service charge payment paid quarterly) 37.5 hrs per week** **The Benefits** - An additional end of financial year service charge bonus also paid - Great potential to increase earnings with generous incentive scheme. 50% less VAT of upgrade values paid to Hotel...


  • Crawley, United Kingdom Line Up Aviation Full time

    Our client has an opportunity for a Guest Services Representative to join them on a 3-month Contract basis. To provide a First class, Front of House service, for all Customers and Visitors to the Campus. This will also include Campus related administration tasks Role: Guest Services Representative Contract Position: 3 Months Location: Crawley, West...