Service Manager

2 weeks ago

Birmingham, United Kingdom Northern Healthcare Full time
Job overview

We are recruiting for an experienced Service Manager for our NEW service at Solihull 

 Ideally you with multiple or large site management skills someone and previous experience working within mental health / L&D, autism is essential

Northern Healthcare provides mental health recovery services across many regions within the UK. Our services consist of supported living and community outreach services which provide our residents and service users with access to 24-hour support from experienced clinical and support staff.

As Service Manager, you will be responsible for the provision of a high-quality service for, residential care and employee engagement, providing strong and effective leadership to the onsite team and for the overall day to day running and strategic direction of the service.
Main duties of the job

Who we are looking for?

An experienced, strong and compassionate Service Manager to build and lead our new team.   You must have strong and effective leadership skills and a L& D background (Learning & Disabilities) and be committed to the values, passion, and determination to put people first, whilst supporting  people with learning disabilities or mental health illnesses.

You will be providing guidance and act as a role model  whilst providing the effective delivery of the service with a multi-disciplinary team with a positive culture of support care to our service user.  

As a Service Manager not every day is the same, and it can be quite challenging at times, but the rewards are truly amazing to see our residents improving with the support we provide

What qualifications or experience are needed for this role?

Previous leadership and management skills working in the social care sector, particularly in mental health and/or learning disability is an essential part of this role.

Ideally but not essential, you will be a qualified Occupational Therapist or Registered Mental Health Nurse with experience in a supported living environment. Must have a L& D background (Learning & Disabilities)

We also welcome applicants who are proven leaders and ideally, have achieved or are working towards their NVQ level 5 in Health and Social Care.

Working for our organisation

Where you’ll be working

The role is a full-time position working 37.5 hours per week at our service in Solihull. This role requires a level of flexibility as you will have the option to join the out-of-hours on-call rota, which can include evenings and weekends.

Employee benefits: 

  • Competitive Salary
  • Company pension scheme and contribution.
  • The equivalent of 33 days annual leave (inc. Bank Holidays).
  • Enhanced maternity, paternity and adoption pay.
  • Free enhanced Disclosure Barring Scheme (DBS).
  • Free car parking at the majority of our services
Career development & Training:

  • Career development and recognition scheme.
  • Train towards NVQ in Health and Social Care.
  • Support with further studies
  • Induction and buddy programme.
  • Apprenticeships route
Awards and recognition:

  • Refer a friend scheme with Care Friends 
  • Employee recognition scheme.
  • Annual employee awards.
  • Monthly NHC Values Champion Awards
Employee Wellbeing:

  • Paid Sick pay.
  • Option to purchase 5 days extra annual leave.
  • Group Life Assurance scheme.
  • Group Income Protection.
  • Flexible working week.
  • Free Employee Assistance Programme with Health Assured - offering holistic solutions, physiotherapy, wellbeing support & Advice.
  • Optional healthcare cover with Sovereign Healthcare, including dental, optical, prescriptions, and physiotherapy.
  • Site Wellbeing budget.
  • Access to discounted products and services through the Blue Light Card scheme.
Detailed job description and main responsibilities:

Your responsibilities as a Service Manager:

  • Ensuring that our service users are at the heart of everything we do.
  • Working positively and collaboratively with other colleagues within the team
  • Work within and implement our policy and procedure, including confidentiality and safeguarding.
  • Have a sound understanding and experience of CQC requirements and clinical governance and the knowledge and skills to meet their requirements
  • Develop and maintain good working relationships with all key stakeholders
  • Commitment to the delivery of high-quality care
  • Has a demonstrable belief in a values-led approach whilst working with service users
  • In-depth knowledge and understanding of the complex needs faced by service user
  • Has excellent organisational and communication skills
  • Ensure a ‘person-centred’ approach is at the forefront in everything we do.
  • Have a ‘can do’ attitude with a hands approach with dedication and commitment
  • Responsible for working towards and meeting the service targets and objectives
DBS Disclosure:

Northern Healthcare follows safer recruitment when recruiting staff for all roles within the company and It is important that all applicants are aware of individual responsibilities when working with vulnerable adults, whilst promoting safeguarding of our service users.Person specification:

Qualifications, knowledge and experience:

Essential criteria:

  • Meet all essential requirements
Desirable criteria

  • Meet any desirable criteria


About Northern Healthcare:

Northern Healthcare is a specialist independent provider of enhanced supported living services for individuals who require enhanced clinical support due to a mental health diagnosis, learning disability or autism. We support over 150 adults across the UK in all aspects of their daily lives and mental health recovery. Currently our services are based across the North West, Cumbria, Yorkshire and the Midlands.We want to make a lifelong positive impact to the quality of life of the people we support. We work hard with fellow adult mental health and social care professionals to ensure that Northern Healthcare is the right step for anyone coming to our services. We truly believe in treating each person as an individual and that starts with finding the best next step for them.We have developed a unique clinically led, recovery focused support model which provides individuals with dedicated 24-hour support in high quality accommodation. Residents are empowered and supported by our team to manage their own tenancy agreement with an independent housing association.Our experienced support teams, encourage and motivate our residents to take the next steps to reach their unique goals and aspirations.We are privileged to be able to support our residents and we are dedicated to growing our reach across the UK, improving our residents’ quality of life and delivering the highest quality of care.

  • Victim Services Manager

    7 days ago

    Birmingham, United Kingdom UK Civil Service Full time

    Job summaryVictim services manager�is a new role within the CPS, introduced as part of our victim transformation programme.The victim transformation programme is a key priority that focuses on improving victims� experience during the criminal justice process. We aim to strengthen our engagement with enhanced communication, more transparency about our...

  • Victim Services Manager

    2 weeks ago

    Birmingham, United Kingdom Crown Prosecution Service (CPS) Full time

    The Crown Prosecution Service (CPS) is recruiting victim services managers in Birmingham and Liverpool. If you’re looking for a role where you can make a real difference at the heart of the criminal justice system, this is an opportunity for you. About the Crown Prosecution Service At the Crown Prosecution Service, we’re responsible for the...

  • Victim Services Manager

    17 hours ago

    Birmingham, United Kingdom Crown Prosecution Service (CPS) Full time

    The Crown Prosecution Service (CPS) is recruiting victim services managers in Birmingham and Liverpool. If you’re looking for a role where you can make a real difference at the heart of the criminal justice system, this is an opportunity for you. About the Crown Prosecution Service At the Crown Prosecution Service, we’re responsible for the...

  • Victim Services Manager

    2 weeks ago

    Birmingham, Birmingham, United Kingdom Crown Prosecution Service (CPS) Full time

    The Crown Prosecution Service (CPS) is recruiting victim services managers in Birmingham and Liverpool. If you're looking for a role where you can make a real difference at the heart of the criminal justice system, this is an opportunity for you.About the Crown Prosecution ServiceAt the Crown Prosecution Service, we're responsible for the independent and...

  • Victim Services Manager

    19 hours ago

    Birmingham, Birmingham, United Kingdom Crown Prosecution Service (CPS) Full time

    The Crown Prosecution Service (CPS) is recruiting victim services managers in Birmingham and Liverpool. If you're looking for a role where you can make a real difference at the heart of the criminal justice system, this is an opportunity for you.About the Crown Prosecution ServiceAt the Crown Prosecution Service, we're responsible for the independent and...

  • Senior Victim Services Manager

    2 weeks ago

    Birmingham, United Kingdom Crown Prosecution Service (CPS) Full time

    The Crown Prosecution Service (CPS) is recruiting a senior victim services manager in Birmingham or Liverpool. If you’re looking for a role where you can make a real difference at the heart of the criminal justice system, this is an opportunity for you. About the Crown Prosecution Service At the Crown Prosecution Service, we’re responsible for the...

  • Senior Victim Services Manager

    17 hours ago

    Birmingham, United Kingdom Crown Prosecution Service (CPS) Full time

    The Crown Prosecution Service (CPS) is recruiting a senior victim services manager in Birmingham or Liverpool. If you’re looking for a role where you can make a real difference at the heart of the criminal justice system, this is an opportunity for you. About the Crown Prosecution Service At the Crown Prosecution Service, we’re responsible for the...

  • Senior Victim Services Manager

    2 weeks ago

    Birmingham, Birmingham, United Kingdom Crown Prosecution Service (CPS) Full time

    The Crown Prosecution Service (CPS) is recruiting a senior victim services manager in Birmingham or Liverpool. If you're looking for a role where you can make a real difference at the heart of the criminal justice system, this is an opportunity for you.About the Crown Prosecution ServiceAt the Crown Prosecution Service, we're responsible for the independent...

  • Senior Victim Services Manager

    20 hours ago

    Birmingham, Birmingham, United Kingdom Crown Prosecution Service (CPS) Full time

    The Crown Prosecution Service (CPS) is recruiting a senior victim services manager in Birmingham or Liverpool. If you're looking for a role where you can make a real difference at the heart of the criminal justice system, this is an opportunity for you.About the Crown Prosecution ServiceAt the Crown Prosecution Service, we're responsible for the independent...

  • Nhs IT Service Desk Manager

    2 weeks ago

    Birmingham, United Kingdom Service Care Solutions - Healthcare Full time

    Service Care Solutions are currently recruiting for a Band 4 IT Service Desk Manager to work within the NHS on a 3 month + temporary agency contact. This role will be based in the NHS University Hospitals Birmingham Trust. **Hours** 37.5 hours per week **Rate** (£11.47 PAYE Rate) (£14.03 Ltd Rate) Paid weekly via an umbrella company **Brief Description of...

  • Head of Live Service

    1 month ago

    Birmingham, United Kingdom Government Digital Service Full time

    **Details**: **Reference number**: - 267498**Salary**: - £61,710- **Job grade**: - Grade 6**Contract type**: - Permanent**Type of role**: - Digital**Working pattern**: - Flexible working, Full-time, Job share, Part-time**Number of jobs available**: - 1Contents Location About the job **Benefits**: Things you need to know Location - Birmingham,...

  • Probation Service Officer

    1 month ago

    Birmingham, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 304194**Salary**: - £23,637 - £29,046- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Other- NPS Pay Band 3 National**Contract type**: - Permanent**Type of role**: - Operational Delivery**Working pattern**: - Full-time, Part-time**Number of jobs available**: -...

  • Estate Services Gardener

    2 months ago

    Birmingham, United Kingdom Service Care Solutions Full time

    Service Care Construction have a vacancy for an Estates Services Gardener based in Birmingham working in partnership with a Housing Association based in the Midlands covering the Birmingham and surrounding areas. The gardening work includes grass cutting, clearance, planting, weeding and spraying and maintenance of shrub areas, hedges, bushes etc and the...

  • Remote Field Service Engineer

    5 days ago

    Birmingham, United Kingdom Service Care Solutions Full time €50,000

    Field Service Engineer - Remote (UK Wide & Overseas Travel) - to £50k + Expenses + Benefits We are currently working with a leading supplier of Turbine Solutions to industrial markets worldwide. An established business they provide a comprehensive range of products and services to the industrial gas turbine and steam turbine market sectors,...

  • Remote Field Service Engineer

    3 weeks ago

    Birmingham, United Kingdom Service Care Solutions Full time

    Field Service Engineer - Remote (UK Wide & Overseas Travel) - to £50k + Expenses + Benefits We are currently working with a leading supplier of Turbine Solutions to industrial markets worldwide. An established business they provide a comprehensive range of products and services to the industrial gas turbine and steam turbine market sectors,...

  • Field Service Engineer

    3 weeks ago

    Birmingham, United Kingdom Service Care Solutions Full time

    Field Service Engineer - Remote (UK Wide & Overseas Travel) - to £50k + Expenses + BenefitsAbout The CompanyWe are currently working with a leading supplier of Turbine Solutions to industrial markets worldwide. An established business they provide a comprehensive range of products and services to the industrial gas turbine and steam turbine market sectors,...

  • Support Services Administration

    1 month ago

    Birmingham, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 260506**Salary**: - £19,355**Job grade**: - Administrative Assistant- HMPPS Band 2**Contract type**: - Permanent**Type of role**: - Administration / Corporate Support**Working pattern**: - Full-time**Number of jobs available**: - 2Contents Location About the job **Benefits**: Things you need to know Location -...

  • Field Service Engineer

    1 week ago

    Birmingham, United Kingdom Service Care Solutions Full time €50,000

    Field Service Engineer - Remote (UK Wide & Overseas Travel) - to £50k + Expenses + Benefits About The Company We are currently working with a leading supplier of Turbine Solutions to industrial markets worldwide. An established business they provide a comprehensive range of products and services to the industrial gas turbine and steam turbine market...

  • Field Service Engineer

    3 weeks ago

    Birmingham, United Kingdom Service Care Solutions Full time

    Field Service Engineer - Remote (UK Wide & Overseas Travel) - to £50k + Expenses + Benefits About The Company We are currently working with a leading supplier of Turbine Solutions to industrial markets worldwide. An established business they provide a comprehensive range of products and services to the industrial gas turbine and steam turbine market...

  • Ict Support Apprentice

    6 days ago

    Birmingham, United Kingdom The Development Manager Ltd (TDM) Full time

    Opportunity information Salary £24000 per year Duration 18 months Advert closing date 17/05/2024 Description The IT & Digital department is responsible for the force’s adoption and use of information and digital technology. The IT Support Apprentice offers an opportunity to be exposed to Service Management Service Operations - primarily on the IT&D...