Senior Victim Services Manager

3 weeks ago

Birmingham, Birmingham, United Kingdom Crown Prosecution Service (CPS) Full time

The Crown Prosecution Service (CPS) is recruiting a senior victim services manager in Birmingham or Liverpool. If you're looking for a role where you can make a real difference at the heart of the criminal justice system, this is an opportunity for you.

About the Crown Prosecution Service

At the Crown Prosecution Service, we're responsible for the independent and effective prosecution of crime across England and Wales. Our work is supported by over 7,000 colleagues who think objectively, act professionally, show the upmost respect for others and continually strive for excellence.

We've recently launched our victim transformation programme, a key priority that focuses on improving victim's experience during the criminal justice process. We aim to offer more transparency about our role, enhanced communication, and dedicated research to continuously improve our service.

About the role

As senior victim services manager, you deliver high-level leadership to support our victim transformation programme. You develop and oversee improvements to systems, procedures and resource management to help us work efficiently. You monitor your team's performance, including the quality of communication with victims. You work with partner agencies to identify best practice, implementing changes to improve our service towards victims. Playing a key role to represent the CPS externally, building confidence in what we do and our service to victims.

About you

Your work ensures that we deliver a high-quality service and maintain victims' confidence in the justice process. Your experience of building relationships with a diverse range of stakeholders helps to develop our policies and increase engagement. It's essential that you have experience leading a team of staff to implement operational improvements. You must be 18 or over to apply.

About our benefits

At the CPS we pride ourselves on providing benefits that ensure our employees' needs are central. We want to ensure you can thrive at work and home, offering support to achieve a balance. This includes flexible working hours, flexibility to support caring responsibilities and a family friendly approach to work. We also offer a range of benefits including:

  • flexible and family-friendly working
  • competitive salary
  • Civil Service pension, with an average employer contribution of 27%
  • 25 days leave, rising to 30 days after 5 years' service, plus bank holidays
  • 3 days paid volunteering leave
  • 1 extra privilege day for the King's birthday
  • £350 a year individual learning budget
  • wellbeing support and counselling
  • Cycle2work scheme, high street retailer offers and discounts.

    Do you have the skills to help us deliver this wide-ranging victim transformation programme?

    Find out more and apply today.

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