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Deputy Practice Manager

4 months ago

Whiteley, United Kingdom Partnering Health Ltd Full time

Job summary

Are you looking for a new and exciting opportunity to supporta small team in the administration and daily running of one of PHL Groups wellestablished services? The Special Allocation Scheme (SAS) is a primary careservice dedicated to providing tailored patient care to a cohort of patients,who can no longer access healthcare via their local practice, often due tochallenging behaviour.

As the Deputy Practice Manager, you will have an empatheticand professional persona, with the ability to remain calm in challengingsituations. You will be an integral part of the service by assisting the teamin delivering exceptional primary care.

Main duties of the job

In this role, you will provide leadership and guidance toall staff during the day-to-day delivery of the SAS service, overseeingnational and local contracts and liaising with multi-disciplinary individualsand teams to ensure targets are met.

Your main duties will be:

To oversee and manage the SAS and ExtendedAccess Services in the absence of the Contract Manager Collate and provide data for stakeholders andContract Manager for all services Overseeing the administrative elements of theQuality and Outcomes Framework (QOF) Developing and running audits on clinicalsystems for the purpose of improving clinical care Implement systems to ensure compliance with CQCregulations and standards To evaluate, organise and oversee the staffinduction and appraisal programmes

About us

PHL Group was foundedin 2009 by a team of commercial partners and experienced General Practitionerswith a clear vision of providing services that would contribute to and benefitthe local healthcare economy. PHL (formerlyknown as Hampshire Doctors on Call) runs Integrated Urgent Care, which evolvedfrom the former Out of Hours model, for localities in Hampshire and the Isle ofWight. All of the core services which look after patients with an urgent healthcareneed are joined up together, and PHL work closely with system partners such as SouthCentral Ambulance Service. The services we operate include call handling,telephone clinical assessment, out of hours home visiting services and some face-to-facePrimary Care appointments services in Hampshire. In 2021 a newly formedHealthcare Division was created and incorporates PHLs Urgent Care, PrimaryCare and Youla Care Concierge Services. The new division combines PHL'shealthcare operations into one team and utilises internal and externalresources efficiently to achieve our organisations vision: to be an innovativehealthcare enabler, known for providing a range of high-quality care.

PHL Group aims to assist candidates with their transition into a career in the thriving and fast-paced private healthcare industry. We are looking for talented individuals that want to join us on our journey to becoming the fastest growing, most trusted healthcare organisation.

Job description

Job responsibilities

Provide leadership and guidance to all staff, and take direct day to day leadership of the administrative and reception team for all services, ensuring that they adhere to policy and procedures at all times Overseeing the administrative elements of QOF, national and local contracts, liaising with GP's, nursing staff and administrators to reach targets. Developing and running searches and audits on the clinical systems for the purposes of improving clinical care, capturing clinical and performance data to support the contract manager with finance reporting. Implementing systems to ensure compliance with CQC regulations and standards. Assist with recruitment procedures and ensure roles are required by the services, this will include reviewing and regularly updating job descriptions as required. Supporting the contract manager in implementing and embedding an effective staff appraisal process, which will include staff development plans for all staff whilst maintaining a robust training record. Setting up the appointments diary (EMIS and System One) working with the appropriate persons for template guidance. Reviewingand updating referral templates in EMIS and System One as required. Updating and acting as the focal point for the practice website Ensuring the staff implement the practice wide approach to the management of 'all patient services matter.' To deputise, oversee and manage the SAS service and other services in the absence of the Contract Manager. Collate and provide data for stakeholders and the Contract Manager for all services. Attend stakeholder meetings to support the Contract Manager. Person Specification

Qualifications

Essential

Proficiency in all Microsoft Office applications.

Experience

Essential

A good working knowledge and understanding of System One. Previous practice manager or deputy practice manager experience in a primary care setting.

Desirable

Ability to deal with challenging behaviour and previous experience of conflict resolution in practice. Ability to communicate effectively and demonstrate empathy when dealing with patients and clinical staff.