Head Host/Hostess

7 days ago

London, United Kingdom Pan Pacific London Full time

Pan
Pacific London brings understated, comforting, and approachable luxury to
London’s premium Square Mile.  With its
elegant design juxtaposing old and new London architecture, the hotel fuses
together wellbeing innovation and impeccable service as a hallmark across a
myriad of dining and drinking destinations. Discover a different side of
London, from market stalls to Michelin-star restaurants and iconic landmarks,
all within easy reach of the hotel.



 



ABOUT
YOU



We are looking for a passionate and guest-focused Head Host/Hostess to join our incredible Straits Kitchen
& Bar team at Pan Pacific London. 



You show
confidence, empathy and professionalism when dealing with guests and
associates alike. You are calm under pressure and you desire to
deliver the best experience for our guests. If you are dedicated to
providing exceptional care while demonstrating great pride and
attention to detail in your work and you put people at the heart of
every decision you make, then we would love to hear from you.



 



JOB SUMMARY



Working as the Head Host/Hostess,
your main role is courteously greeting and escorting guests to tables and
assisting them in seating, ensuring Pan Pacific standards of service. Assist in
preparing the restaurant for service and maintaining the cleanliness of the
hostess stand, cashier area, cloak area and the dining room at all times.
Assist in monitoring the guests’ needs, check the previously ordered items and
inform the restaurant kitchen and service staff of all pre-booked menu and
special menu requests of the guests. Your tasks as a Head Host/Hostess will
include but not be limited to:



 



·        
Embodies the
essence of hospitality,



·        
Orchestrating
a symphony of service that transforms each guest's visit into a memorable and
delightful experience.



·        
Ensure the
smooth functioning of the front-of-house operations



·        
Contribute
significantly to the restaurant's overall success and reputation in the realm
of luxury dining.



·        
Communicate
reservation or cancellation changes to the management as they arise throughout
the shift.



·        
Anticipate
guest’s needs, respond promptly and acknowledge all guests.



·        
Be familiar
with all the operation services/features and local attractions/activities to
respond accurately to any guest inquiry.



 



 



BENEFITS OF WORKING AS A HEAD HOST/HOSTESS AT PAN PACIFIC LONDON



As a company, we pride ourselves on our close-knit
relationships, development and wellbeing. We offer you:



·        
Access to Mental Health First Aiders



·        
Celebrate your Birthday with an extra day off



·        
Cycle to Work Scheme



·        
Referral Scheme



·        
Seasonal Ticket Loan



·        
Enhanced Maternity and Paternity Policy



·        
Eye Care Voucher Scheme



·        
Social & Employee Wellness Activities



·        
Employee Assistance Programme including 24/7
virtual GP and financial advisors



·        
2 Hotel-Wide Social Events a year as well as
additional social gatherings



·        
Flexible Work Policy



·        
Dry cleaning for uniforms and work attire



·        
Reward and Recognition – Star of the Month,
Manager of the Quarter and Star of the Year



·        
Guest Experience Programme



·        
Discount on our Food and Beverage Outlets



·        
Discount on Internal Spa Treatments



·        
Culture Club – Focuses on Diversity and
Inclusion



·        
Friends and Family rates in our Hotel and the
Pan Pacific Hotel Group properties



·        
Complimentary meals prepared for you by our
chefs



·        
2 Study Days per year (fully paid and in
addition to your annual leave)



·        
2 Volunteer Days per year (fully paid and in
addition to your annual leave)



·        
Progression – our goal is to always to coach and
keep our employees helping you to develop and grow internally and within the
PPH Group



·        
Additional YuLife Perks



 



ABOUT PAN PACIFIC LONDON



Operated by Pan Pacific Hotels
Group, Pan Pacific Hotels and Resorts is a global brand comprising close to 30
hotels and serviced suites in 22 cities across Asia Pacific, North America and
Europe, including seven development properties to be launched by 2025. Pan
Pacific strives to deliver sincere and graceful service to every guest who
appreciates luxurious hospitality. With a passion for excellence as our
promise, Pan Pacific is the trusted and timeless choice for memorable experiences.



Come and join our hotel, a Forbes
Travel Guide Five-Star Property, most recently voted:



·        
Hotel of the
Year, Group 2023 | Catey Awards



·        
Hotel of the
Year, London 2022/2023 | AA Hospitality Awards



·        
Forbes Five-Stars 2022/2023 | Forbes Travel
Guide



Our team can’t wait to welcome
you.



Please note that all applicants for the Head Host/Hostess
must be eligible to live and work in the UK, without restrictions. Documented
evidence of eligibility for the Head Host/Hostess will be required from
all candidates.

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