Host / Hostess

6 months ago

London, United Kingdom RAFFLES Full time

Company Description
**Come and join us in bringing the Raffles experience to London**

The Raffles name is synonymous with luxury, glamour and extraordinary adventure. Raffles London at The OWO on London’s Whitehall, unites the allure and heritage of Raffles with one of the world’s most historic addresses.

This fine Grade II* Edwardian building has been transformed into a spectacular stage for dazzling celebrations; with fine dining, lively bars, the latest in wellness and beauty therapies, the most luxurious suites and rooms, versatile ballroom and event space. Within these much-storied walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new and inspiring emotions and connections.

At Raffles, you arrive as a guest, leave as a friend and return as family.

**Job Description**:
An exceptional opportunity presents itself for a Host/Hostess to join the Raffles London at the OWO.

Reporting into **Head Host/Hostess, **you will be responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience. A Host/Hostess will also be required to have extensive knowledge of menu offerings and systems informatics.

**Specifically as the Host/Hostess**:

- Managing guest queries in a friendly, timely, and efficient manner
- Ensuring knowledge of menu and all products
- Following correct reporting procedures if faced with issues
- Practicing a grooming standard including uniform dress code, cleanliness, and personal hygiene
- Assisting callers courteously and promptly, taking messages as necessary which are legible and accurate passing them on to the appropriate person without delay
- A good knowledge of the restaurant's sitting arrangements
- Responsible for accompanying the guests to their table, and their welfare
- Responsible for orienting the guests in the restaurant and responding to any questions about the brand, the concept, the, food, the artists exposed in the restaurant
- Complying with restaurant security, fire regulations and all health and safety legislation
- Committing the best possible sustainable practices on a daily basis in terms of waste management and purchasing
- Performs other duties as required or assigned including working in a different department or restaurant, than usually assigned.

**Who are we looking for?**
- Excellent skills where a positive environment culture is created by strong values
- Creative
- Compassionate
- Intuitive & masterful
- Nurturing & supportive
- Open minded
- Positive attitude
- Previous experience in a customer service role in the hotel/leisure/retail sector
- Good grooming standards
- Good communication skills (oral and Written)
- Passion and commitment to delivering exceptional levels of guest service
- Previous relevant experience with the role of Host/Hostess

Additional Information
**Why join our Raffles team?**
- You will be offered a competitive salary
- 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years
- Length of service awards for every year of service
- We offer Life Assurance to all our colleagues
- Enhanced sick pay
- Enhanced maternity, paternity and adoption pay
- Free dry cleaning for uniform and an allowance for personal items
- Season ticket loans and cycle to work scheme
- Colleague gifting to celebrate special occasions
- Paid days off to move house or give back time to a charity of your choice*
- Internal learning and development programmes tailored to you
- Fun-filled events, whether that’s a pub quiz, team run or festive party.
- Employee benefit card offering discounted rates of up to 30% at Accor worldwide
- Worldwide development opportunities across Accor’s extensive brand portfolio

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