Head Host/Hostess

3 days ago

London, United Kingdom Pan Pacific London Hotel Limited Full time

Pan Pacific London brings understated, comforting, and approachable luxury to Londons premium Square Mile. With its elegant design juxtaposing old and new London architecture, the hotel fuses together wellbeing innovation and impeccable service as a hallmark across a myriad of dining and drinking destinations. Discover a different side of London, from market stalls to Michelin-star restaurants and iconic landmarks, all within easy reach of the hotel.

ABOUT YOU

We are looking fora passionate and guest-focused Head Host/Hostess tojoin ourincredible Straits Kitchen & Bar team at Pan Pacific London.

Youshow confidence, empathy andprofessionalism when dealing withguests and associates alike.You are calm under pressureand you desire to deliver the best experience for our guests. If you arededicated to providing exceptional care whiledemonstratinggreat pride and attention to detail inyourwork and you put people at the heart of every decision you make, then we would love to hear from you.

JOB SUMMARY

Working as the Head Host/Hostess, your main role is courteously greeting and escorting guests to tables and assisting them in seating, ensuring Pan Pacific standards of service. Assist in preparing the restaurant for service and maintaining the cleanliness of the hostess stand, cashier area, cloak area and the dining room at all times. Assist in monitoring the guests needs, check the previously ordered items and inform the restaurant kitchen and service staff of all pre-booked menu and special menu requests of the guests. Your tasks as a Head Host/Hostess will include but not be limited to:

Embodies the essence of hospitality,

Orchestrating a symphony of service that transforms each guest's visit into a memorable and delightful experience.

Ensure the smooth functioning of the front-of-house operations

Contribute significantly to the restaurant's overall success and reputation in the realm of luxury dining.

Communicate reservation or cancellation changes to the management as they arise throughout the shift.

Anticipate guests needs, respond promptly and acknowledge all guests.

Be familiar with all the operation services/features and local attractions/activities to respond accurately to any guest inquiry.

BENEFITS OF WORKING AS A HEAD HOST/HOSTESS AT PAN PACIFIC LONDON

As a company, we pride ourselves on our close-knit relationships, developmentand wellbeing. We offer you:

Access to Mental Health First Aiders

Celebrate your Birthday with an extra day off

Cycle to Work Scheme

Referral Scheme

Seasonal Ticket Loan

Enhanced Maternity and Paternity Policy

Eye Care Voucher Scheme

Social & Employee Wellness Activities

Employee Assistance Programme including 24/7 virtual GP and financial advisors

2 Hotel-Wide Social Events a year as well as additional social gatherings

Flexible Work Policy

Dry cleaning for uniforms and work attire

Reward and Recognition Star of the Month, Manager of the Quarter and Star of the Year

Guest Experience Programme

Discount on our Food and Beverage Outlets

Discount on Internal Spa Treatments

Culture Club Focuses on Diversity and Inclusion

Friends and Family rates in our Hotel and the Pan Pacific Hotel Group properties

Complimentary meals prepared for you by our chefs

2 Study Days per year (fully paid and in addition to your annual leave)

2 Volunteer Days per year (fully paid and in addition to your annual leave)

Progression our goal is to always to coach and keep our employees helping you to develop and grow internally and within the PPH Group

Additional YuLife Perks

ABOUT PAN PACIFIC LONDON

Operated by Pan Pacific Hotels Group, Pan Pacific Hotels and Resorts is a global brand comprising close to 30 hotels and serviced suites in 22 cities across Asia Pacific, North America and Europe, including seven development properties to be launched by 2025. Pan Pacific strives to deliver sincere and graceful service to every guest who appreciates luxurious hospitality. With a passion for excellence as our promise, Pan Pacific is the trusted and timeless choice for memorable experiences.

Come and join our hotel, a Forbes Travel Guide Five-Star Property, most recently voted:

Hotel of the Year, Group 2023 | Catey Awards

Hotel of the Year, London 2022/2023 | AA Hospitality Awards

Forbes Five-Stars 2022/2023 | Forbes Travel Guide

Our team cant wait to welcome you.

Please note that all applicants for the Head Host/Hostess must be eligible to live and work in the UK, without restrictions. Documented evidence of eligibility for the Head Host/Hostess will be required from allcandidates.


AMRT1_UKCT

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