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Receptionist

2 months ago

Gillingham, United Kingdom Medway Community Healthcare Full time

Job summary

Are you an enthusiastic, self-motivated and dedicated receptionist? Are you able to multitask and deal with queries in an efficient and professional manner?

If you answered yes, we've got the perfect role for you

We are looking for 2 x flexibank part time receptionists, working various shifts including a saturday to join our friendly busy team.

As a receptionist, you will be first point of contact for our clinics welcoming patients, booking-in appointments, undertaking a variety of front desk activities, answering incoming calls and redirecting where necessary, franking post and general admin duties. These roles will also involve some lone working once trained.

So, what are you waiting for? We can't wait to hear from you, and look forward to receiving your application .

Main duties of the job

To provide standard administrative support to the team working collaboratively to achieve shared goals.

To ensure the service user is at the centre of everything you do delivering quality and value.

Involvement with training new staff.

Use of the booking system (Emis/Rio/Swiftqueue) to arrival of patients.

About us

So what else?

This is your chance to join a progressive and innovative service in a social enterprise that is patient and staff focused - you'll even have the opportunity to become an MCH shareholder. We encourage staff to get involved in exploring new ways of working and service development. We'll provide well established, in-service training, one to one supervision, and appraisals with regular support. You'll be able to develop your skills in a friendly and supportive team.

Would you like to work flexibly?In the NHS, we are reminded every day of how important work life balance is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement.

The small print

Informal visits can be arranged on request. We will offer you the choice of two pension schemes; the NHS Pension scheme and the scottish widows group pension scheme. MCH encourages all staff to be double COVID vaccinated to protect themselves, their colleagues, their family and their patients. Job description

Job responsibilities

Communication and relationship skills

Deal effectively with internal and external enquiries demonstrating excellent communication and customer care.

Provide and receive routine information either verbally or written, requiring tact or persuasive skills in order to overcome barriers to understanding.

Deal with potentially complex, sensitive or confidential enquiries from patients, staff and the public.

Knowledge, training and experience

GCSE / O Levels or 1 years experience of office procedures / customer care

NVQ 2 in Business Administration / Customer Care or equivalent

RSA 2 or equivalent

ECDL or equivalent knowledge of IT applications.

Analytical and judgement skills

Make judgements involving facts / situations sometimes requiring analysis of information.

Prioritise workload and make appropriate level decisions such as when to escalate and ensure this is done in a timely manner telephone messages from staff / patients

Planning and organisational skills

Organise and prioritise own day to day work, tasks or activities

Schedule meetings / book meeting rooms

Work flexibly to maintain cover within the service / organisation

Produce and maintain effective systems to ensure the service operates efficiently

planning appointments, time management, patient transport

Physical skills

Keyboard skills

Working for periods of time on a computer

Managing post and franking mail

Putting stock away and receiving stock items

Responsibility for patient / client care

Provide non-clinical advice and information to patients, carers, relatives or staff either face to face, over the telephone or by other means.

Consistently treats others with courtesy and respect

Responsibility for policy and service development implementation

Responsible for ensuring that organisational policies and procedures (including amendments and updates) are adhered to and implemented in own area of work.

Responsibilities for financial and physical resources

Manage stock / office stationery

Maybe required to handle petty cash and patient valuables

Maybe required to issue / take responsibility for equipment used by self and others.

Responsibilities for human resources (HR)

Act as a buddy demonstrating own area of work to new or less experienced employees such as apprentices or volunteers

Responsibilities for information resources

Accurately enter data / process information utilising appropriate IT systems

Occasional note taking may be required.

Management of information either electronic or paper based

Responsibilities for research and development (R&D)

Will be required to undertake surveys and audits when requested in own area of work.

Freedom to act

Plan and organise own workload without direct supervision, reporting regularly to the line manager on key tasks and guided by defined policies and procedures.

Physical effort (refer to effort factor questionnaire)

Areas of the role which may require physical effort either as a sustained or sudden requirement. The frequency should also be given, ie as an occasional or on-going requirement. Moving / transferring patients / clients, moving equipment, long periods of driving or inputting at a keyboard should also be identified.

Mental effort (refer to effort factor questionnaire)

Areas of the role which require mental effort including the nature, level, frequency and duration of the mental effort required. The frequency of the requirement should also be identified, ie whether this occasional or a frequent need

Emotional effort (refer to effort factor questionnaire)

Areas of the role which require emotional effort and the nature, level, frequency and duration demands of the emotional effort required

Working conditions (refer to effort factor questionnaire)

The nature, level, frequency and duration of demands arising from inevitably adverse environmental conditions (eg inclement weather, extreme heat/cold, smells, noise and fumes) and hazards, which are unavoidable.

Person Specification

Qualifications

Essential

GCSE's / O Levels or 1 years' experience office procedures / customer care

Desirable

RSA 2 NVQ 2 in Business admin / customer care

Experience

Essential

Good customer care

Desirable

Previous role on reception

Special Knowledge / Expertise

Essential

Standard IT skills including Microsoft packages Good communication skills both written and verbal Good team worker Good communication skills both written and verbal

Practical / intellectual skills

Essential

Able to organise and prioritise own work Ability to travel to various sites in a timely manner.

Desirable

Car owner - Full Driving Licence

MCH Values

Essential

Caring and compassionate, delivering quality and value and working in partnership