Clinic Coordinator

3 days ago

Leicester, United Kingdom University Hospitals of Leicester NHS Trust Full time

Job summary

The post holder will be responsible for ensuring the effective day to day administration and co-ordination of clerical procedures concerning outpatient clinics in line with National Policy and locally agreed guidelines. Specifically, the post holder will ensure that trust targets (RTT) are adhered to and all systems are kept up to date.

Main duties of the job

Do you have good organisational skills?

Do you process excellent communication skills?

Are you looking at joining the NHS?

The TIA admin team at UHL are looking for a full time clinic co-ordinator to work Monday to Friday at Leicester Royal Infirmary.

This is a varied and interesting role with great learning opportunities. You will be responsible for the flow of patients through the outpatients department and the preparation of medical notes, booking and cancelling of appointments. You will also be working very closely with the TIA consultants, registrars and nurse specialists. An excellent starting point for anyone interested in joining the NHS learning the basics and advancing within the trust, clinic co-ordinator skills carry over to a lot of more advanced roles if your goal is to progress.

You must possess excellent communication skills, working with deadlines and accurate keyboard skills are essential qualities that we are looking for.

Please note that this vacancy will close as soon as a sufficient number of applications are received.

If you are interested in this post we advise that you apply for the post as soon as possible.

About us

Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).

We have four primary goals:

high-quality care for all, being a great place to work, partnerships for impact, and research and education excellence

And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.

Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:

we are compassionate, we are proud, we are inclusive, and we are one team

This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.

About the University Hospitals of Leicester NHS Trust:

Job description

Job responsibilities

To receive and register all referrals on HISS within 24 hours and take responsibility for liaising with Consultants as to the urgency of appointment required.

Be responsible for ensuring patients are put on to the relevant consultants / Nurse led waiting list and appropriate letters are sent out in keeping with Trust Policy To book from waiting list and arrange follow-up appointments as required by other hospitals, secretaries and wards To arrange new appointments on the HISS system in line with individual Consultant guidelines and agreed timescales To be responsible for the reduction or cancellation of outpatient clinics, liaising with medical staff in accordance with departmental guidelines To be responsible for the receipt of all investigation results received in the department, collating these and bringing them to the attention of the medical staff in the manner specific by each Consultant To make up case notes for patients who are new to the university Hospitals of Leicester To ensure that all relevant case notes, x-rays, test results and other information including data from other hospitals, is available for each patients visit To ensure all case notes and patient records are maintained in good condition To be responsible for the preparation of case notes for Outpatient Clinics in line with consultant guidelines and departmental procedures To search and request all missing notes in line with Division guidelines Ensure accurate and timely process of clinical and administrative correspondence (forms, clinic letters) from the consultants and medical staff teams Photocopying, filing or any administrative duties as deemed necessary to support the patient journey including booking appointments and preparation of medical recordsJob Title:Date Finalised:Page 4 To provide a reception service to the patients on clinic utilising the HISS system to document their arrival / departure. Record patient clinic outcome at the end of their consultation and book any follow-up appointments and arrange investigations for patients Ensure accurate patient demographic information is sought at the clinic appointment and that both the hospital notes and HISS system are updated accordingly To liaise with the nurse in charge of clinic ensuring the patients are kept informed of any delays To follow-up any investigation results and received within agreed timescales To be responsible for queries and enquires regarding appointments To be responsible for transferring clinic case notes on TrackIT at the end of their clinic to appropriate destination To be aware of any overseas visitors or private patients that are referred and notifying relevant department.

Person Specification

Education

Essential

Educated to GCSE standard English/Maths

Desirable

Educated to NVQ/Diploma

Expereince

Essential

Customer Service Experience

Desirable

Previous NHS experience

Skills

Essential

Effective Communication Skills Ability to act on own initiative

Desirable

Exposure to complaints

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