Clinic Coordinator

4 weeks ago

Leicester, United Kingdom University Hospitals of Leicester NHS Trust Full time

The post holder will be responsible for ensuring the effective day to day administration and co-ordination of clerical procedures concerning outpatient clinics. Specifically, this post will be responsible for supporting UHL outpatient clinics across-site, both at Glenfield Hospital and at Leicester General Hospital.
- To locate all patient records and prepare them for the clinic in line with Directorate Guidelines ensuring appropriate patient correspondence is present.
- Prepare a pulling list from the HISS system at least 2 weeks in advance
- Ensure that all other tests and investigations are present in the hospital notes prior to the patient’s appointment.
- Search and request all missing notes in line with Division Guidelines.
- Request any foreign notes well in advance of the patient’s appointment date.
- Liaise with wards and medical secretaries in connection with changes to appointments or reduction of clinics.
- Responsible for queries and enquiries regarding appointments.
- To offer a reception service to the patients on clinic utilising the HISS system to document their arrival and their outcome at the end of their consultation.
- Ensure accurate patient demographic information is sought at the clinic appointment and that both the hospital notes and HISS system are updated accordingly.
- To deal efficiently with diagnostic test request forms.
- To be responsible for the timeliness, accuracy and integrity of the data which is recorded on paper and electronic systems, including RTT.
- To ensure that case note tracking is complete and accurate.
- To ensure the provision of language and interpreter facilities for patients at their outpatient attendance as necessary
- To follow up any investigations and results not received to prevent unnecessary delays to patients.

We are one of the biggest and busiest NHS trusts in the country, incorporating the General, Glenfield and Royal Infirmary hospitals. We have our very own Children’s Hospital and run one of the country’s leading heart centres.

Our team is made up of more than 17,000 staff providing a range of services primarily for the one million residents of Leicester, Leicestershire and Rutland.

We work with partners at the University of Leicester and De Montfort University providing world-class teaching to nurture and develop the next generation of doctors, nurses and other healthcare professionals, many of whom go on to spend their working lives with us.

Our purpose is to provide ‘Caring at its best’ and our staff have helped us create a set of values that embody who we are and what we’re here to do. They are:

- We focus on what matters most
- We treat others how we would like to be treated
- We are passionate and creative in our work
- We do what we say we are going to do
- We are one team and we are best when we work together

Our patients are at the heart of all we do and we believe that ‘Caring at its best’ is not just about the treatments and services we provide, but about giving our patients the best possible experience.

**About the University Hospitals of Leicester NHS Trust**: (leicestershospitals.nhs.uk)

The detailed job description and main responsibilities are included as an attachment to this advert.
- To locate all patient records and prepare them for the clinic in line with Directorate Guidelines ensuring appropriate patient correspondence is present.
- Prepare a pulling list from the HISS system at least 2 weeks in advance and inform the Imaging department of all x-rays that need to be requested.
- Ensure that all other tests and investigations are present in the hospital notes prior to the patient’s appointment.
- Search and request all missing notes in line with Division Guidelines.
- Request any foreign notes well in advance of the patient’s appointment date.
- Liaise with wards and medical secretaries in connection with changes to appointments or reduction of clinics.
- Responsible for queries and enquiries regarding appointments.
- To offer a reception service to the patients on clinic utilising the HISS system to document their arrival and their outcome at the end of their consultation.
- Ensure accurate patient demographic information is sought at the clinic appointment and that both the hospital notes and HISS system are updated accordingly.
- To ensure that HRG sheets are completed with correct procedure codes.
- To deal efficiently with diagnostic test request forms.
- To be responsible for the timeliness, accuracy and integrity of the data which is recorded on paper and electronic systems, including RTT.
- To ensure that case note tracking is complete and accurate.
- To ensure the provision of language and interpreter facilities for patients at their outpatient attendance as necessary
- To ensure that all investigation results are signed by a member of the medical staff before filing in case notes.
- To follow up any investigations and results not received to prevent unnecessary delays to patients.

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