Clinic Coordinator
4 months ago
The post holder will be responsible for ensuring the effective day to day administration and co-ordination of clerical procedures concerning outpatient clinics in line with National Policy and locally agreed guidelines.
Specifically, the post holder will ensure that departmental systems and Division wide working practices involving the management of outpatient keep pace with organisational development activities.
Do you have good organisational skills?
Do you process excellent communication skills?
This is a varied and interesting role, you will be responsible for the flow of patients through outpatients clinics, processing referrals, preparation of medical notes, taking phone calls and the booking and cancelling of patient appointments.
You will be working closely with the medical and nursing team and you must possess excellent communication skills, working to deadlines and accurate keyboard skills are essential qualities that we are looking for.
We are one of the biggest and busiest NHS trusts in the country, incorporating the General, Glenfield and Royal Infirmary hospitals. We have our very own Children’s Hospital and run one of the country’s leading heart centres.
Our team is made up of more than 17,000 staff providing a range of services primarily for the one million residents of Leicester, Leicestershire and Rutland.
We work with partners at the University of Leicester and De Montfort University providing world-class teaching to nurture and develop the next generation of doctors, nurses and other healthcare professionals, many of whom go on to spend their working lives with us.
Our purpose is to provide ‘Caring at its best’ and our staff have helped us create a set of values that embody who we are and what we’re here to do. They are:
- We focus on what matters most
- We treat others how we would like to be treated
- We are passionate and creative in our work
- We do what we say we are going to do
- We are one team and we are best when we work together
Our patients are at the heart of all we do and we believe that ‘Caring at its best’ is not just about the treatments and services we provide, but about giving our patients the best possible experience.
**About the University Hospitals of Leicester NHS Trust**: (leicestershospitals.nhs.uk)
See Supporting Documents for a more detailed job description and person specification.
1. Ensure accurate and timely processing of clinical administrative correspondence (clinic letters, referrals and discharge summaries).
2. Prioritise work in an appropriate order to ensure completed within target times.
3. Clinic preparation specifically retrieval of notes, filing, tracking in and out
4. Photocopying, filing, or any administration duties as deemed necessary to support the patient journey.
5. Take telephone enquiries for the pathway team and respond appropriately.
6. Utilise the HISS system to update to ensure accurate patient detail.
7. Ensure all clinical outcomes are accurately recorded both paper and electronically.
8. Provide a courteous and efficient reception service.
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